I stayed at Leonardo Negev for 2 weeks in May 2013 with my brother, we had 2 separate rooms
Pros: Spotless rooms, good amenities (Pool, Gym, Spa) decent food, great design of rooms.
Cons: At check in, the receptionist said they don't have my reservation (heart attack for anyone who just flew for 12 hours to an unknown country)... After 5 minutes of "intensive" search my reservations are found... Right after I'm being asked to provide a credit card, to the question "what for?" I'm not being answered, but instead my card gets swiped for $2000+ because she "assumed" that the rooms were not paid for, thank God my card declined that charge on the spot, after i have finally cleared that its paid for, the hand raises again for a swipe machine, when I asked "why did you swipe it again?" i was told that it's for payment of the "gym/spa and other amenities" that I never intended to use in the first place. Never mind that, She tells me that the charge will be 500 shekels (security deposit in case of damage to the room that will be reimbursed if not used to pay for gym) , after I checked my mobile statement it turned out I was charged 500 dollars instead of shekels (Big Difference). At the time of this whole process I did not get a single question answered because all of the attention went to friends/coworkers/other people that were not on the line. One of the guests came up with a question regarding a wi-fi connection... She was rudely sent off to someone at the cafe, a minute later the lady returned saying that the cafe sent her back to reception, that process happened 3 times while I was checking in. Phones were ringing, they were answered in the rude manner, only because she made it so public to roll her eyes and the hang up loudly accompanied with Hebrew word "Dai"... Which I was later on told that it means "Enough Already!!!" as in "Enough of this ringing I'm not helping anyone??". That happened over 5 times during my check in. My overall check in time took 15-20 minutes. Not to mention that no one even welcomed me at the hotel upon entering with bags.
If you are a late sleeper, forget it,
you will be waken up by cleaning
staff that yell/communicate outside the door across the hallway. Even though they do a great job at cleaning, someone need to teach them a courtesy lesson. At the time of check out I get Same Receptionist as the one that checked me in, while I was waiting 15-20 minutes on the line because she was by herself at the reception (understandable), when it finally came to my turn she skips me and starts helping the gentleman behind me. When I mentioned to her that, "by the way I was here first!" she answered "Ok"... Like it's OK to do so.
Her name is "Shlomit".... If this is the girl that will be helping you, prepare to be terrorized and hate the fact that you chose this hotel to stay in. Also the shower runs either too hot or too cold, I've played with the handle back and forth during every time I showered. Stays warm for 2 minutes max then runs back to boiling hot or ice cold. Happy Staying!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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First of all, we thank you for choosing to stay at the Leonardo Negev Hotel.
Thank you for taking your valuable time to write your notes.
Our guests comments regarding the hotels efficiency is an important tool that enables us to continually improve and adjust our service to meet our guests’ needs.
Please accept our sincerest apologies for the inconvenience caused you during your staying in our hotel.
We were sorry to read your lack of satisfaction from the reception staff attitude. Our Moto is to host with love.
We were delighted to read that you enjoyed our Spotless rooms and our amenities (Pool, Gym, Spa, food and design).
We will be more than happy to see you among our guests in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.