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“Clean, Modern Very good Service” 4 of 5 stars
Review of Hotel Santika Mataram

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Hotel Santika Mataram
3.0 of 5 Hotel   |   Jalan Pejanggik No. 32, Mataram, Lombok 83126, Indonesia   |  
Hotel amenities
Ranked #3 of 16 Hotels in Mataram
Columbia, Maryland
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
18 helpful votes 18 helpful votes
“Clean, Modern Very good Service”
4 of 5 stars Reviewed April 19, 2013

I stayed one night at the Santika Mataram sandwiched around two long business days. The hotel was accomodating when we arrived early before check in time and took our bags to hold. We were able to meet associates for coffee and long discussions both days, with accomodation by the staff. The rooms were clean, good plumbing/shower and pretty good bed. Internet a little slow but everyone has a smart phone on it now.

The lobby is delightful and welcoming.

I don't really have any complaints, to make and several compliments as noted. It isn't near the beach, it is in town. I do recommend it for business, most certainly. I don't know that it would be great for the tourist, except for a night or two passing through. The beaches are a fair distance to the north.

By the way, the airport is about 30-40 minutes south east of the town.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review, November 4, 2014
Greetings from Hotel Santika Mataram - Lombok,

Dear Mr. Phil P., Columbia, Maryland, USA

Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us.

We are very happy to hear that during your stay at the Hotel Santika Mataram very impressive and thank you for the compliment.

For your information, recently we are upgrading the breakfast and with many selection. From Monday to Friday evening time we have daily culinary program. Which serves a variety of local and international menu options accompaniment of acoustic music. We are also have the signature dish namely tengkleng kambing (lamb curry) and oxtail soup, we are guarantee the best in town

We are much looking forward to welcome you back in the future visit.

Best regards,

Reza Bovier
General Manager
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98 reviews from our community

Traveler rating
    15
    62
    18
    2
    1
See reviews for
14
10
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46
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Denpasar, Indonesia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 3, 2013

New hotel with beautiful smiles in front by the receptionist. The room was clean and packed with standard amenities. I love the choices of breakfast, lots of food in the buffet and it was delicious too. Restaurant servers greeted with smile and always asked for more coffee-excellent service. I will be back.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review, November 4, 2014
Greetings from Hotel Santika Mataram - Lombok,

Dear Ksatria Bertopeng, Denpasar, Bali

Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us.

We are very happy to hear that during your stay at the Hotel Santika Mataram very impressive and thank you for the compliment.

For your information, recently we are upgrading the breakfast and with many selection. From Monday to Friday evening time we have daily culinary program. Which serves a variety of local and international menu options accompaniment of acoustic music. We are also have the signature dish namely tengkleng kambing and oxtail soup, we are guarantee the best in town

We are much looking forward to welcome you back in the future visit.

Best regards,

Reza Bovier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Klang, Malaysia
Top Contributor
114 reviews 114 reviews
50 hotel reviews
Reviews in 67 cities Reviews in 67 cities
195 helpful votes 195 helpful votes
3 of 5 stars Reviewed March 8, 2013

We stayed here for 2 nights in March 2013. The hotel is about 6 months old now.

What's good-- the included breakfast each morning with lots of choices and thoughtful inclusion of local specialities, nicely served by attentive waitresses. Smiling front desk staff. Good temperature control of the air conditioning.

What's average--the limited size of the room and no refrigerator. The location of the hotel is away from the Shopping Mall and no outside restaurants within 1 km on the main road, Jalan Pejanggik.

What's poor---the housekeeping!! We have no problem with no change of bed sheets as it was just 2 nights, but the towels needed to be changed. Especially, the floor towel in the bathroom!! This was the first time, we encountered such!!
The live musicians in the evenings were so lousy ( 2 young men on 5 March) and sounded like " karaoke patrons" and unfortunately could be heard so loudly even in the rooms (Room 105).
Piped-in music ( from the Lobby) could be heard early morning in the room 105!

It is just too bad that a new hotel like this one fails to make a positive impression.
A tip for Beer drinkers:- There is no Bar at this Hotel and the Cafe appears not to serve it either. Note that not all mini markets sell beer. You can buy your Beers from Hero Supermarket in Mataram Mall.

Room Tip: Avoid rooms over the Hotel Lobby ( Room nos 104-109, I think?) Very noisy!!
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HS_Mataram_Manager, General Manager at Hotel Santika Mataram, responded to this review, March 13, 2013
Dear Mr. Mah Teck Oon,

Warm Greeting from Hotel Santika Mataram-Lombok.

Thank you for taking the time out of your schedule to share on TripAdvisor regarding your recent stay at our hotel .

We apologize your unsatisfying experience during your stay with us.

Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Your feedback is extremely valuable to us. Your comments and issues will be addressed. It is our hope that you will give us another opportunity to serve you in near future.

Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly.

Warm Regards,


Nilwan Ruswir
General Manager
Hotel Santika Mataram - Lombok Indonesia
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Indonesia
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 25, 2013

Stay for 1 night, because we get early morning flight from mataram. Big open air lobby. Friendly staff. The room is modern and clean, and the amenity is quit complete. Is Very easy to get bluebird taxi in front of hotel. Dont try the breakfast because we checkout very early and the hotel provided car to airport with a reasonable price. Nice hotel for stay if you at mataram.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review, November 4, 2014
Greetings from Hotel Santika Mataram - Lombok,

Dear Bapak Edisalman,

Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us.

We are happy that your stay with us is enjoyable. Recently the are many changes in our lovely hotel. We are upgrading the breakfast and many selection. From Monday to Friday evening time we have daily culinary program. Which serves a variety of local and international menu options accompaniment of acoustic music.

We are much looking forward to welcome you back in the future visit.

Best regards,

Reza Bovier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia
Top Contributor
219 reviews 219 reviews
36 hotel reviews
Reviews in 56 cities Reviews in 56 cities
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed February 4, 2013

We stayed here two nights on our first arrival in Lombok. Mataram itself is nothing too exciting but the Hotel Santika is well worth a visit. Good value for money, excellent breakfasts, and efficient service. A small but very lovely pool.
The hotel is not too central - one needs to take a cab to Mataram Mall(RP8,000) - but that adds to its sense of quiet & calm. Without doubt a good place to stay.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review, November 4, 2014
Greetings from Hotel Santika Mataram,

Dear Mr. Ben Yorkie, Malaysia,

Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us.

We are happy to hear that your stay in enjoyable. Recently the are many changes in our lovely hotel. We are upgrading the taste of breakfast and many selection. From Monday to Friday evening time we have daily culinary program. Which serves a variety of local and international menu options accompaniment of acoustic music.

We are looking forward to welcome you back in the future visit.

Best regards,

Reza Bovier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
57 reviews 57 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 23, 2013

I chose this hotel for several reasons, it's equidistant between the shopping district and Pusat Bahasa (PuBah), Universitas Mataram, fabulous pool, wi-fi and a refrigerator in the room. Big ticks for the first three. Its location made Mataram a walking city and much more interesting for me, the under-used pool was perfect, especially in the rain and the wi-fi worked well. Shame about the refrigerator. Was annoyed at first and will insist next time. It was not advertised, but they say it's 'on request.' Bonuses were the wonderful staff and the great breakfasts with a fabulous selection of fruits, savoury omelets to order and a great selection of Indonesian and local Sasak offerings.

Room Tip: Rooms looking out onto Jalan Pelanggik can be noisy when there are events in the park opposite, but...
See more room tips
  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sumbawa
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 16, 2013

This is a brand new hotel in lombok. Room is rather small (standard room) but the facility is okay. Swimming pool and fitness centre. All the staff are friendly and helpful. The location not that close with mataram mall. Is a good thing for me, less traffic and quite.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Santika Mataram

Address: Jalan Pejanggik No. 32, Mataram, Lombok 83126, Indonesia
Location: Indonesia > West Nusa Tenggara > Lombok > Mataram
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 16 Hotels in Mataram
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Santika Mataram 3*
Number of rooms: 123
Official Description (provided by the hotel):
Hotel Santika Mataram is strategically located in the most prestigious central city, where the government offices and business buildings are there. Just 5 minutes to Mataram Mall shopping complex, other shopping area and the new icon of the city called Islamic Center building. The beautiful Sengigi Beach is just 15 minutes drive away. At Santika Hotels & Resorts we combine local traditions with a natural touch to bring our guests the very best in Indonesian hospitality. At Santika, you can always be sure of a warm welcome. ... more   less 
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Also Known As:
Hotel Santika Mataram Lombok

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