My wife and 2 friends have just spent 6 days in Heaven. Kerry and Moira bent over backwards to ensure our stay was a pleasure. The transport arrangements beginning in Bali to delivery at the resort ran smoothly. Our room with eco friendly bathroom (no hot water - but you do not need it, the water is already warm) was very comfortably furnished and in keeping with the owners philosophy of comfort, cleanliness and low impact accommodation. The restaurant/bar and lounge facilities were perfectly situated and comfortable - open rooms looking out into beautiful Ekas Bay and the surf, surrounded by luxuriant gardens. The staff were friendly, helpful and eager to ensure we were looked after. With their limited but growing English, there were some Fawlty Towers situations, for example, when 2 calamari and chips arrived when 1 one was ordered - can you have too many calamari and chips? But that was as much our fault as anyones because we couldn't make up our minds about what to choose. And the surf was great. The daily massages (included in the price) were magic and the pool always refreshing with a Bintang/G&T with roasted nuts. For my wife and her female friend it was a most relaxing holiday where they read, swam, slept, massaged, talked, etc all the time. They relaxed and my friend and I surfed ourselves silly. Great stay and will be back soon. Thanks.

We travelled in august to Indonesia for 2 months, 4 persons. All over Bali, Lombok and Sumbawa we had fantastic hotels, resorts to stay in, until we arrived at !!!Heaven on the planet!!!
We had the BAD luck that the owner KERRY BLACK and his wife MOIRA HEALY, stayed there too. Most of the time, they supposed to do some strange business in New Zealand. The resort is too expensive, there is no luxury of any kind at all. OK the view is great, but the rest is terrible. The atmoshere is bad, local people working at the resort are treated very bad, surfers who come around are chased away by the owner, he even damaged there cars and motorbike, he claimes the waves an d the beaches. Very agressive man and women, taking advantage of poor local community. NO don't go there, there are so many beautiful places all over Lombok, avoid HELL ON THE PLANET and also Ocean Planet, same owner, same disaster! Tooo overpriced, no quality, bad vibe.We left as soon as we could.

If you are looking for beautiful scenery and a quiet, secluded hideaway in Lombok, this location is for you. Views are outstanding and peaceful. However, there is information I wish I would have known before going into Heaven on the Planet. The people I was with and I made this trip memorable, but future visitors and the hotel staff should be aware of a few things...

*It is rustic. I enjoy the outdoors and was excited for a "camplike feel." I am also a big proponent of the ecoresort and saving electricity as this hotel does. However, your room will include critters in it and I was lucky enough to have a rat make a home in my backpack. I wish I had a heads-up about this information because other visitors seemed to know it as common knowledge. I'm easy-going and laughed about it, but I'm not sure if others will feel the same way.

*My cabin was great. The view was tremendous and it had plumbing and space. However, only four or so cabins have this feel and these advantages. I looked at other guests' cabins and they did not have the views or much room for the price they were paying. Some don't have bathrooms either. Be aware of this before booking so you can select the best possible option. This is not a cheap place to stay at and I do feel that some of the cabins are overpriced--be aware of this.

*There is a variety of food at the restaurant and it is quite good. However, the waitstaff and kitchenstaff needs a lot of reminding of food orders. I would say that 50% of guests' orders came out correctly or served at all. This did get frustrating at times and I was part of a very patient party. My advice: have the staff read back what you ordered. Also, try to get on a package deal where food is included. (Any types of drinks will not be included, but food will save money.) Otherwise, I do feel that it is overpriced...especially when a lot of what you ask for is often forgotten.

*The beaches are private and beautiful. Long walks and tidepool hikes make for a worthwhile day. However, this hotel advertises having fun items such as surfboards, paddleboards, and kayaks (this is a surfing destination; people will be bringing their own surfboards, I'm sure...but the hotel still advertises having them). True, they are available...but unusable as there are problems with each one from missing fins on boards (big problem that is easy to solve--the hotel really needs to replace fins) to boats that leak. Don't rely on these items to bring activities to your day.
Also, this hotel advertises "abseiling," a form of repelling down rocks, an activity guests were anxious to try. This does not exist at this hotel and staff members did not know anything about it. In short, if there are no waves and you were set on surfing, be creative with outside activities and do not rely on what the hotel claims to have. (We booked a dive trip through the hotel's dive master also that got canceled, so I wish I could give that as an alternative, but it doesn't seem that it's a sure thing either.)

In short, I WOULD recommend this hotel, but these are definite things that I wish I would have known going into it...and I do hope that the management (who was not there during our visit) and future visitors take note of these easy, fixable points. It is a beautiful place. Have a heads-up on these things and you should enjoy yourself :).

Good
Stunning location and views
Peaceful
Great service from the friendly local staff

Bad
Way way way Overpriced for accomodtaion and food
Accomodation and facilities are very basic
(No problem with that except the price is NOT basic)
Extras like transport (bike, boat) expensive by Lombok standard but no better in quality than basic