My wife and I stayed this place for 4 nights in Kampong villa and Bavagit Suit from Jan 29th to Feb 2nd for honeymoon.
In short, everything I expected came true, and in fact, the quality of service far exceeded my expectation.
Airport pick-up was very convenient and prompt. I appreciated the welcome cooler that had ice cold wet towel, water as well as assorted tropical fruits.
First night, we decided to stay in Kampong villa, which is less expensive, because we arrived in Lombok airport very late at night. As we arrived at the hotel, Henry, the manager of the hotel greeted us with a glass of cold lemongrass iced tea. He gave us warm greeting and explained how the resort works in detail. We were then guided to the guest room, short walk from the main lobby.
The first impression of the Kampong villa was "WOW" and we were very impresses by the details and beauty of the room, not to mention the room decoration and personalized greeting letter along with fruit basket. The room was more than spacious for two of us, bath tub and sink are made of pure copper, which looks very classy and unique. Over the bath tub rain shower was absolutely gorgeous. Daily service fills up the shampoo, conditioner, body soap and lotions. There also was a small backyard which we ended up not using at all, but one can sit there and relax sipping tea. There is a generous size of closet next to the bed along with a safe.
The second day we moved to a ocean front villa with about 10 feet by 20 ish feet private pool and a hut with matress and pillows. The interior was stunning with huge, I mean huge standing mirror and high sealing. The bathroom was half outdoor which I thought was great. The bath tub was in a complete open space surrounded by high walls that kept us private. Also there was a rainshower under the roof. The bathroom was connected to a pretty big backyard that has small pond with a lot of goldfish and water plants via a sliding door made of bamboo.
The bed is located right kn front of the door facing the ocean, which allows us enjoy the view right from the bed. Here were two ACs in the room because of its size and height of the sealing.
Food is awesome in the main restaurant next to the main pool area. We tried different item each and every time, and were never disappointed. Nasi Goreng was great, seafood was cooked to perfection, thanks to the chef who greeted me and my wife while i was having beach front candle lit dinner. By the way, there is no extra charge setting up a beautiful dinner on the beach, which I thought was great! 4 pm afternoon tea was provided every day, on the house! A choice of tea/coffee, assorted dessert and fruit based cold/warm soup were served and I loved all of them! Seriously! We have not tried the bar, but it looked beautiful and very exotic.
Private boat trip was fantastic, fish feeding was out of this world. Dont forget to bring some morning rolls if you decide to do it. It took about 40 minute to Senggigi and hotel car is very handy and reaonably priced.
Although almost every thing and every part of my honeymoon was perfect, there were a few things that I want point out to help improve further. The only thing was that I could not use any internet for the whole time. I planned to use internet access to find places to visit, but i could not because of that, although I ended up enjoying being disconnected at the end... Henry told me that the building was struk by a lightning, so I guess it was mother nature to blame.
Once in my life, my honeymoon was completed with beauty of Tugu, friendly service and smiles, and last but not least, the absolute tranquility in the paradise. I would definitely like to visit later, hopefully soon.
Ocean facing villa with pool is awesome!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 10, 2013
Dear Tugu friend,
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Thank you so much for posting a lengthy review at the TripAdviser .
We feel you have taken so much of your time to explain every detail from arrival to the departure. I have already conveyed some of your comments to our staff, they were so happy & delighted the way you have expressed the little Tugu in your own words. Specially the words like “Heavenly Honeymoon” during your stay; we are truly honored to have served you with that special “Tugu touch”. We are more than happy to offer our services for all our guests with true feelings.
Thank you for mentioning all other facilities & services of the hotel. All of us we are proud of been a part of the Tugu family for those good reasons.
Our service mission is simple, to be elegant, different from others and serve from the heart.
We may thank you once again for sharing your personal experience; we will be anxiously waiting for your next trip to Hotel Tugu Lombok.
Please do not hesitate contact us for any assistance you may need, from this end.
Warm regards from entire Tugu family.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.