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“Good service and excellent view” 5 of 5 stars
Review of Mercure Padang

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Mercure Padang
4.0 of 5 Hotel   |   Jl Purus IV No 8 Padang, Padang 25115, Indonesia   |  
Hotel amenities
Ranked #3 of 29 Hotels in Padang
Certificate of Excellence 2014
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Good service and excellent view”
5 of 5 stars Reviewed 3 days ago NEW

Today is my last day in padang, and mercure is one of the best hotel i can found in the city. Beautiful sunset, great services, and also cool design interior. they lobby is very cozy for my family.

If i trip to padang again, i will absolutely i will consider this hotel.

Stayed May 2015, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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223 reviews from our community

Traveler rating
    72
    103
    36
    9
    3
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57
30
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83
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rome, Italy
Top Contributor
116 reviews 116 reviews
43 hotel reviews
Reviews in 40 cities Reviews in 40 cities
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is a multistorey business hotel packed with meeting groups from various companies coming to see West Sumatra. The rooms are modern and new and have all basic facilities but not luxury.
In the town of Padang this is the most functional alternative.
It can withstand an earthquake for sure but its breakfast is very local and the service is well...If you are fussy about your tea bring it.The coffee is good. Getting milk for them can be time consuming.
English speaking staff are a challenge.

Room Tip: higher rooms give better views
See more room tips
  • Stayed February 2015, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've been there from 19-23 April 2015. First impression was very good, the manager Mr. Azwar meet me at reception, he and front desk staff are very warm welcome and full of smile, very fast check in process. I stayed in 536 the room is big, very comfort, the air-con is on already, there was flowers arrangement on my bed and in bathroom. So beautifull. Dont ask me about my room view. It was totally amazing! I can see sunset from my room (ocean view). The foods also good, fast service for room service. Overall, I really recommend this hotel. The best place to stay in Padang! Defenitely I will come back!

Stayed April 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dodit N, Manajer Umum at Mercure Padang, responded to this review, 2 weeks ago
Dear Tany752,

Warmest Greeting From Mercure Padang...


Thank you very much for taking your valuable time to share your recent stay experience. We are delighted to know that you were pleased by our staff service, our facilities, our room and also the room view. Especially, the ocean view is the favorite part for the guest and also it is characteristic of our hotel.

All of Mercure Padang staff always happy to know that our guests are happy. It is very rewarding for all of the team to receive the feedback from our guest who has seen the improvements that we have made as we continue to evolve the levels of personal service that we provide to our guests.

Once again thank you and we look forward to welcoming you again in Mercure Padang Hotel.


Kindest regards,


Dodit N Hapsoro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at the Mercure Padang on several occasions in 2013 and 2014, and am returning again in 2 weeks. I am very fussy, and I would not be returning if the service and facilities were not as advertised.

Room Tip: As with all coastal hotels...the seaview is always tantalising
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  • Stayed October 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dodit N, Manajer Umum at Mercure Padang, responded to this review, 2 weeks ago
Dear Bruce F,

Warmest Greeting from Mercure Padang...


Thank you so much for sharing your review with other Tripadvisor users, it is always a delight for us to read such positive comments.

It is always valuable to hear from our valued guests that they are pleased and satisfied with our product and services. We will always continuously improve our quality and service to meet our guest expectation, therefore your feedback is very important to us and I will share it with all of my team.

On behalf of the all Mercure Padang team, once again, we thank you very much and we look forward to the pleasure of welcoming you back again soon.

Kindest regards,


Dodit N Hapsoro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 10, 2015

I stayed at this hotel only one night, in general the hotel is quite nice and clean but the surroundings will make you think that you are not live in the city because there are still many simple citizen housing.My concern if there is a service to inform you that missed jacket , means you must immediately to contact the hotel( do not expect them to be calling you because there is a reason they do not find your phone number as I did) to ensure that your goods are left behind still there and kept nicely.

Room Tip: sea view more better but you must pay more
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  • Stayed March 2015, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dodit N, Manajer Umum at Mercure Padang, responded to this review, March 14, 2015
Dear Robert M,

Warmest greating from Mercure Padang...

Thank you for staying with us recently and spending some of your time to share your feedback on Tripadvisor.

We are delighted to inform you that based on guest registration procedure, the guest should leave phone number on form registration. For convenience, if any guests that leave their thing in hotel, our staff hotel will contact the guest and inform them immediately.
I will share your comments with our team. At Mercure Padang we strive to provide a superior service experience for every valued customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures and immediate steps have been taken to address the problem and prevent future occurrence.

On behalf of the all Mercure Padang team, once again, we thank you very much and we look forward to the pleasure of welcoming you back again soon.

Your Sincerely,


Dodit Hapsoro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cornwall
Top Contributor
56 reviews 56 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed March 1, 2015

Second time staying here..always a joy..

Staff are excellent anytime time day or night..rooms are spacious..clean and comfortable..not cheap …but if you want a good nights sleep and made to feel just a little self indulgent then the Mercure is very hard to beat..

The buffet breakfast is amazing..endless choice even at 6.00am and still served with a smile..

  • Stayed February 2015, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dodit N, Manajer Umum at Mercure Padang, responded to this review, March 6, 2015
Dear Markandgina,

Warmest Greeting from Mercure Padang...

Thank you for staying with us recently and sharing your experiences during your stay to TripAdvisor reader.

We are delighted to know that you had an enjoyable stay in our hotel. The staffs are always ready to welcome and assist the guests during their stay in our hotel. I will share your comments with our team. At Mercure Padang we strive to provide a superior service experience for every valued customer, therefore your feedback is very important to us.

Be rest assured that your next stay with us will be more pleasurable and memorable one. Your future arrival is truly awaited.

With my kindest regards,


Dodit N. Hapsoro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Padang

Address: Jl Purus IV No 8 Padang, Padang 25115, Indonesia
Location: Indonesia > Sumatra > West Sumatra > Padang
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 29 Hotels in Padang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Padang 4*
Number of rooms: 146
Official Description (provided by the hotel):
Mercure Padang, where sunset and sunrise collide, affordable comfort with beautiful Padang beach view is the gateway to your business trip and leisure in West Sumatra. ... more   less 
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