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“Very Good Location” 5 of 5 stars
Review of Asean International Hotel Medan

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Asean International Hotel Medan
3.5 of 5 Hotel   |   Jl. Adam Malik no. 5, Medan 20114, Indonesia   |  
Hotel amenities
Ranked #15 of 56 Hotels in Medan
Bandung, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Very Good Location”
5 of 5 stars Reviewed October 30, 2014

Near with a central city and a market food of Medan City.
The room is nice, friendly staff, breakfast is good, and my family stay at 7th floor.
Interested with Asean Hotel after seen the review at facebook.
Recommendation hotel.

Room Tip: Executive Rooms
See more room tips
  • Stayed October 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa H, Asst. PR Manager at Asean International Hotel Medan, responded to this review, 4 weeks ago
Dear Valued Customer,

Thank you for sharing your experience at Asean International Hotel Medan.
We are always happy to hear your feedback in many ways.
It's our hope to welcome you again with better service.

Sincerely,

Vanessa Hrp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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11 reviews from our community

Traveler rating
    4
    1
    5
    1
    0
See reviews for
3
Couples
0
Solo
0
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Malaysia, Asia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2014

Just visit my friends at there while spending my time with them. The hotel that I been are nice. Their services also not bad. The foods at Medan are really delight. The hotel can be so clean and their staff are really soft spoken

Stayed September 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa H, Asst. PR Manager at Asean International Hotel Medan, responded to this review, October 20, 2014
Dear Valued Customer,

Thank you for sharing your experience at Asean International Hotel Medan.
We are always happy to hear your feedback in many ways.
It's our hope to welcome you again with better service.

Sincerely,

Vanessa Hrp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 26, 2014

This is Awesome hotel and nice, i'm always go to Medan playing Golf with my friend and we stay at Asean International Hotel, All my friend happy stay at this hotel,The exterior have a nice modern look and very clean,I can't believe its a 4 star hotel it looks 5 star to me and my friends and affordable room price,hospitality from the staff especially officer Miss Vanesa harahap very soft spoken,and always help us.Next time i'm definitely staying this Hotel.I recommend ASEAN for you. i will give 5STAR to Asean International Hotel.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa H, Assistant Manager PR at Asean International Hotel Medan, responded to this review, September 27, 2014
Dear Mr Hairul,

Thank you for your comments on tripadvisor concerning your stay here at Asean International Hotel Medan.
It's always a treat to receive positive feedback from one of our guest.

Looking forward to your next visit.

Sincerely,

Vanessa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 1, 2014

This was my last hotel in a 4D3N holiday tour Toba - Berastagi - Medan and to a certain extent, the worst experience. Services from the check-in staff was good. I stayed in a room on the 6th floor. The room was big with a modern design but I have a few grouses - some of the light switches didnt work, the lighting was poor, the toilet was big but there was some leaking from the pipes, the carpet in the room felt worn out with a musty smell and some of the wallpaper started to peel off. The worst for me is the buffet breakfast. We went to a cafe on the 7th floor for breakfast, because they were accommodating a big group of guests in the hotel restaurant. The food was really suboptimal with over-fried chicken (some tasted like it was spoiled), bland and tasteless fried rice, over-oiled fried noodles, bland porridge, even the milk and orange juice did not tasted right. This is the worst hotel breakfast I have ever experienced.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elphiera C, Public Relations Manager at Asean International Hotel Medan, responded to this review, September 3, 2014
Dear valued guest,

Warmest greetings from Asean International Hotel Medan,
Appreciated for taking the time to tell us about your unpleasant experience at Asean International Hotel Medan, please allow me to express my sincerest apologies.
At Asean International Hotel Medan, we strive to provide maximize service experience for every guest. We are now taking the appropriate measures to address the problem referring to your comment about breakfast menu & some problems in our room facilities.
Please be assured that this is not the level of quality we attempt to deliver to our guests.
We look forward to welcome you back at Asean International Hotel Medan, stricter control and intensive training for our employees will assure that experiences as you have described belong to the past.

Best Regards,
Elphiera Christie
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 1, 2014

Im pretty surprised with the renovation job they had done on the property, stayed here last year and it's a completely different. The exterior have a nice modern look, coffee shop has been renovated and a dedicated smoking room has been provided. I got the room in the 6th floor, and its completely revamped, modern feel with standing shower. I went upstairs to the 7th floor to have a look at the executive floor, I can't believe its a 4 star hotel, it looks 5 star to me. Next time i'm definitely staying in the executive floor. I'm surprised to look at some of the bad reviews, probably they got the old rooms, luckily i got the new room and I have to say its very nice.

Room Tip: Definitely choose a renovated room. Choose 6th floor and higher
See more room tips
  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elphiera C, Public Relations Manager at Asean International Hotel Medan, responded to this review, May 13, 2014
Thank you for sharing your feedback with us and fellow TripAdvisor readers.

We are delighted to learn that you have had a wonderful time at Asean International Hotel Medan and you enjoyed our new room at executive floor. Your comments are extremely valuable to us and motivate us to continue to improve our services and our guest’s enjoyment.

We look forward to welcome you again at Asean International Hotel Medan in the near future.

Best Regards,
Elphiera Christie
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medan, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 19, 2014

As a Medan citizen, sometimes I need some getaway from daily routine. I choose ASEAN because of it's strategic place.
ASEAN was one the first fine hotel in Medan, even now there's a lot of fine hotels in Medan.
Overall, ASEAN is a good hotel, based on it's strategic location and affordable room price. The newly renovated rooms are more spacious than other same class hotel in town. The TV channel is rich, but still more upgrade on entertainment channel, specially movie channel. Room service also good, taste and service. But for development, ASEAN need more variable in western menu.Breakfast was fine, but it's important for the management to add more western breakfast.
Swimming pool is not to big but enough for relaxation, you also can go to the gym if you want. For nightlife, you can go to karaoke room in the basement.
Based on it's strategic location, you can go to variable hotspot near this hotel. There's also lot of restaurant nearby.
For it's strategic location, comfortable room, and hospitality from the staff, I recommend ASEAN for you.

Room Tip: Choose the new renovated room
See more room tips
  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elphiera C, Public Relations Manager at Asean International Hotel Medan, responded to this review, May 13, 2014
Thank you for sharing your feedback with us and fellow TripAdvisor readers.

We are delighted to learn that you have had a wonderful time at Asean International Hotel Medan. Thank you for your inputs on our breakfast menus, and it is our valued customer like you who make Asean International Hotel Medan succedd.

We look forward to welcome you again at Asean International Hotel Medan in the near future.

Best Regards,
Elphiera Christie
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Asean International Hotel Medan

Address: Jl. Adam Malik no. 5, Medan 20114, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Medan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Asean International Hotel Medan 3.5*
Number of rooms: 156
Official Description (provided by the hotel):
Well-placed in the shopping area of Medan city, Asean International Hotel provides a most conducive spot for you to take a break from your busy days. The hotel lies 3 km from the city center and provides accessibility to important town facilities. With its convenient location, the hotel offers easy access to the city's must-see destinations.Offering hotel guests superior services and a broad range of amenities, Asean International Hotel is committed to ensuring that your stay is as comfortable as possible. Guests of the hotel can enjoy on-site features like coffee shop, car park, family room, room service, business center.The hotel features 218 beautifully appointed guest rooms, each including television LCD/plasma screen, non smoking rooms, hair dryer, satellite/cable TV, in room safe. The hotel offers an excellent variety of recreational facilities, including jacuzzi, massage, fitness center, sauna, outdoor pool. Enjoy unparalleled services and a truly prestigious address at the Asean International Hotel. ... more   less 
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Also Known As:
Medan Best Western
Best Western Medan

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