We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Grand Santika But Not So Grand In Room” 3 of 5 stars
Review of Hotel Santika Premiere Dyandra Medan

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Hotel Santika Premiere Dyandra Medan to your Saves list
Hotel Santika Premiere Dyandra Medan
4.0 of 5 Hotel   |   Jalan Kapten Maulana Lubis no. 7, Medan 20112, Indonesia   |  
Hotel amenities
Ranked #10 of 59 Hotels in Medan
Jakarta, Indonesia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Grand Santika But Not So Grand In Room”
3 of 5 stars Reviewed September 24, 2012

I stayed here at September 14, 2012 for my business trip at Medan. I got the room with pool view which pretty interesting. But the room quite small. Near to Merdeka Walk, you can walk by about 10 minutes to reach there. The staffs are very friendly and nice. Breakfast also great and delicious.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra Medan, responded to this review, September 26, 2012
Dear Ms. Islami Fitri from Jakarta,

Thank you very much for your review on Tripadvisor.com in Sept 24 and and providing us valuable feedback.

Regarding your review about your room type, kindly inform us for your next visit to upgrading room type to Deluxe or Premiere Room with view to the pool side so we could fulfill your request upon availability.

It feels wonderful to read that you had an pleasant stay, and we will hopefully have the honor to welcome you back very soon!

Once again, thank you very much for posting your positive review.

General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

207 reviews from our community

Traveler rating
    25
    115
    48
    13
    6
See reviews for
17
12
8
145
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Jakarta, Indonesia
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 14, 2012

First time in this hotel was very fascinating. Since my arrival in airport, I got best service from their shuttle transfer in service. The driver were very nice and I really enjoyed my ride from airport to the hotel.

Arrived in hotel, the hospitality ambiance were welcoming me and I felt very relaxed .... The front office staff were very nice taking care my checking in and fast as well.

Staying in their Deluxe Room were one of my best hotel staying experience. The room were very nice and very completed. Their free Hotspot facilities were nice as well.

Enjoying morning time in Santika Premiere Dyandra Medan also very nice. Their SUPER VALUE Breakfast couldn't been beaten by another hotels in the same level of Santika Premiere Dyandra Medan. Starting from Dimsum, Bakeries and variance of foods were very very completed.

Santika Premiere Dyandra Medan, the one and only destination to enjoy the experience of BEST STAY VALUE!

Room Tip: Choose their Room that viewing to the pool ... the view were very nice...
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra Medan, responded to this review, September 19, 2012
Dear Mr. Jimmy from Jakarta,

Thank you very much for your review on tripadvisor.com in Sept 14 and especially for providing us with such wonderful feedback on your pleasant stay.

Your kind words are an additional motivation for the team overall and will certainly be recognized in addition, and your positive feedback shared accordingly.Kindly inform us for your next visit regarding your tips of room view to the pool side so we could fulfill your request upon availability.

It feels wonderful to read that you had an outstanding and pleasant stay, and we will hopefully have the honor to welcome you back very soon!

Once again, thank you very much for posting your positive review.

General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 7, 2012 via mobile

First time in this hotel is quite excited. Its a minimalist hotel but its so big! Annex building is a huge convention center operated by the hotel too, therefore the hotel has so many rooms. One thing admired me is the breakfast restorant, its so big in space to accomodate hundreds of guests. And the breakfast menu is so complete, delicious, well presented and clean. Waiters are very helpful. Room ammenities are standard for such 4 stars hotel. My only complaint is that the table in the room is so small that you cant enjoy your in-room dining. Location of the hotel is well suited in the business district, easy access to anywhere. The red color made Santika Dyandra looks outstanding, the red strips exterior, red strips interior, even room ammenities like the rubbis bins are with red strips. Overall is satisfactory.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra Medan, responded to this review, September 10, 2012
Dear Valued Guest,

We would like to thank you for your accommodation in Santika Premiere Dyandra Hotel & Convention during your stay.

We are delighted to your appreciation for our building exterior, room and Benteng Restaurant, services, and breakfast that we offered and particularly valued our hotel.

May we take this opportunity to thank you for having chosen Santika Premiere Dyandra Hotel & Convention Medan and we look forward to serving you again in the near future.

Sincerely Yours,
Management Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
indonesia
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 19, 2012

Opened in Feb 2012- very clean - great service and super value including breakfast and Internet . Rooms are small but modern and comfortable. Great location and staff - deluxe room at 50 usd net .

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
prsantikamedan, Public Relations Manager at Hotel Santika Premiere Dyandra Medan, responded to this review, July 27, 2012
Dear Valued Guest,

We would like to thank you for your accommodation in Santika Premiere Dyandra Hotel & Convention during your stay.

We are delighted to your appreciation for our service, breakfast and internet that we offered and particularly valued our hotel.

May we take this opportunity to thank you for having chosen Santika Premiere Dyandra Hotel & Convention Medan and we look forward to serving you again in the near future.

Sincerely Yours,
Management Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Top Contributor
116 reviews 116 reviews
89 hotel reviews
Reviews in 60 cities Reviews in 60 cities
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed July 15, 2012

I always love Santika, but not the Santika Premiere Medan. I think Santika management has to do a review to put "premiere" name to their hotel in Medan.

This hotel is centrally located, but to reach this hotel, we have to pass the traffic jam everytime. If i knew this, I would be staying at other hotel. Not too mention if there's a demonstration near the parliament house (located near the hotel), then the traffic jam would be even worse.

Fitness center is available but it has only treadmill and static bicycle. Hotel has to replace static bicycle to cardio trainer. Swimming pool is nice, but was tiny.

Brekfast was a disaster, as it was very crowded. Food was avaerage, better to have breakfast outside the hotel.

Stayed at 10th floor, Bad smell from the paint was really annoying, even I could smell it from inside the room. Room was very tiny, that I have to question, is this Santika Premiere?

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra Medan, responded to this review, September 19, 2012
Dear Ms.Tesyablog,

Thank you very much for your valuable time to gave a review and impression regarding your recent visit with us. We understand that during your period of stay was the day of demonstration which is happen mostly around Medan city.

We offer you our shuttle pick up/drop off spesial from hotel to avoid traffic jam in town and we also want to give you a better experience for your next trip in Medan. For your input regarding our fitness facility, we understand that maybe it didn't fulfill your needs. Your input was certainly valuable for our improvement near future.

We hope this experience will not impair your trust in the Santika Premiere Dyandra Hotel & Convention Medan and that you will give us the opportunity of welcoming you again soon.

Best Regards,
General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bogor
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed June 21, 2012

i've went to Medan to have business purposes, when i've arrived i've got great welcome from the staff, and when i'm checking in the receptionist, and i'm asking for some information, but i've got passive info from receptionist...i think it's ok, because they have some big group on that day...

and after i go to my room, i've got nice room and clean....I've been there for 4 nights and i'm ready to get some breakfast in the restaurant...and the breakfast is soo goood...variety is good, quality and taste so good...and every day it is still in the excellent taste...salute...

I've check out and still asking some information, and i've got a good information from the same lady when i've check in...so it is wrap my trip feels perfect.... and i never forget jajanan pasar in dessert corner...funtastic........

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra Medan, responded to this review, September 19, 2012
Dear Mr. Andi from Bogor,

Thank you for your pleasant review in Tripadvisor.com regarding your recent stay at Santika Premiere Dyandra Hotel & Convention Medan.

We are really delighted to read your appreciation about the breakfast especially our food. We ensure that our guest will always have a best experience both room, facilities and our food beverage with an excellent quality.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again at Santika Premiere Dyandra Hotel & Convention Medan.

Sincerely Yours,
General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
100 reviews 100 reviews
54 hotel reviews
Reviews in 24 cities Reviews in 24 cities
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed May 21, 2012

It claims itself as a 4-star hotel, but its not.

The property is fairly new & have the largest convention in the city but has inconveniently narrow entrance and I couldn't imagine if they have a major event there (there was a small - medium event when I stayed & the surrounding traffic are so bad I told my driver to park somewhere else & walk to the hotel.

Layout is awkward, confusing at first cause there's only a concierge in the 1st floor & the lobby is at the 2nd floor (the same level as a book store???) + have quite a distance from the lobby to the lift. I checked in too early and the room wasn't ready, so i leave my luggage at the front desk. When I came back a few hours later, I have to wait for quite some time cause the put my stuff at the concierge . . . which was at the 1st floor & apparently there's nobody there to answer the phone.

Room was even too small to be classified in 3 star hotel. Although the hotel is new, they dont have the power plugs in the convenient place, there's only 1 on the desk next to the bed and dedicated for a table lamp (which was unnecessarily to have), a couple of others are also inconveniently located. Wi-fi was free but in some of the rooms it was very weak and useless

Bathroom was small with no shower door . . . and if you have small space there, water will go all over the place . . .

Breakfast was good with plenty of options but the outdoor dining was no good cause it was hot & very noisy since the hotel building only have a few meter setback from the main street.

If they just claim themselves as a 3-star (despite the convention facility), it could be a good stay because it would meet my expectation. Since they're not, this is definitely my last resort in Medan cause with the kind of price they're charging in the city I rather pay more to get a more decent stay.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santika Premier... D, General Manager at Hotel Santika Premiere Dyandra Medan, responded to this review, September 21, 2012
Dear Mr/Ms IndoHotel Traveler,

Thank you for your taking your time to make a review in Tripadvisor.com regarding your stay at Santika Premiere Dyandra Hotel & Convention Medan.

We fully understand about some of your concerns during your stay and we are ensuring you that we will improve our services each and everyday to meet guest satisfaction. Regarding your review about layout and the placement of some equipment in the room, we noted well for your advice.

We hope this experience will not impair your trust in the Santika Premiere Dyandra Hotel & Convention Medan and that you will give us the opportunity of welcoming you again soon.

Best regards,
General Manager
Santika Premiere Dyandra Hotel & Convention Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Santika Premiere Dyandra Medan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Santika Premiere Dyandra Medan

Address: Jalan Kapten Maulana Lubis no. 7, Medan 20112, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #10 of 59 Hotels in Medan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Santika Premiere Dyandra Medan 4*
Number of rooms: 324
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Travelocity, Despegar.com, Hotels.com and Priceline so you can book your Hotel Santika Premiere Dyandra Medan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hotel Santika Premiere Dyandra Medan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.