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“Nice clean 5 stars?? hotel good lobby deco” 4 of 5 stars
Review of Grand Swiss-Belhotel Medan

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Grand Swiss-Belhotel Medan
4.5 of 5 Hotel   |   Jalan S. Parman 217, Medan 20152, Indonesia   |  
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Ranked #4 of 59 Hotels in Medan
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Nice clean 5 stars?? hotel good lobby deco”
4 of 5 stars Reviewed December 15, 2013

Great location within the Cambridge Plaza with good access to franchised restaurants in Cambridge Plaza that except the supermaket in it there is nothing more in this Plaza. But with a taxi waiting in front of the hotel, it is easy to go around with in the city. Once again the room is small, lobby is small ( but good Christmass Decoration) and the gym is not well maintained.
Once again it's not up to the 5 stars standards. It's almost the same price as JW Marriot Medan.
One thing to note is that this hotel has a great staff and they are generally very friendly.

Room Tip: Please go for a super deluxe room or the one with 32 square meter as the one we stayed was very smal...
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review, December 16, 2013
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

We would like to express our deepest gratitude for your kind support towards Grand Swiss-Belhotel Medan.

It is most gratifying to read that our valued guests are fully satisfied with the products and services that we offer.
Your comments on the service provided by our staff are most gratifying and will be shared with the whole team. Thank you for your kind appreciation to us.

It has been a great pleasure for us to be at your service during your stay with us.
We hope to have the pleasure to welcoming you again during your next visit to Medan.

Best Regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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369 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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KL
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 10, 2013

A very nice and convenience hotel. Very good service. They will try their best to help you on your request. Car service arranged by hotel - price reasonable, effective & on time. Satisfy with their service.


Toilet - very perfect design.

Bed - comfort, soft & clean.

Facility - next to mall, can get whatever easily

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review, December 16, 2013
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

Thank you very much for taking your valuable time to post your comments on TripAdvisor regarding your recent visit to Grand Swiss-Belhotel Medan.

We are very pleased to read that you had an excellent stay with us. It is gratifying to read that you particularly value our hotel, room, facilities, services and found the location to be convenient for your needs. It is encouraging as our guest's satisfaction is our primary concern.

We thank you very much for your patronage and look forward to having you back with us at Grand Swiss-Belhotel Medan.

Best regards,

Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Top Contributor
66 reviews 66 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed December 3, 2013

Very strategic location. Next to Cambridge mall, which offers nice foods and within 5-10 mins walking distance from Sun Plaza.

Also just stone throw away from Restuarant Garuda, the famous Minang food (though I think it's nothing great and over priced).

Wifi in room works perfectly. I stayed on 18th floor and the lift could easily be pain in the as*.

Medan train station is also 5 mins drive away (without the traffic of course). Tips: the Beca charged me 40k while taxi only 25k (minimum payment but actually fare was only 12k) - I would go for taxi next time!

Staff was especially helpful. Especially a lady named Efi.

Overall, I am very satisfied with this hotel.

Stayed December 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review, December 6, 2013
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
We are very pleased to read that you appreciated assistance of our staff, it is always encouraging us to learn that our guests are satisfied with our services as it is what we strive for everyday.

Your kind words have been passed on to our teams and particularly Ms. Efi who made your stay a pleasant one. This will certainly motivate her to keep up the good work.

We hope we will have the pleasure of welcoming you again soon in Grand Swiss-Belhotel Medan.

Best regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang Island, Malaysia
Top Contributor
122 reviews 122 reviews
45 hotel reviews
Reviews in 46 cities Reviews in 46 cities
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed November 2, 2013

I travelled with my parents and two young kids, We were happy and think the stay was satisfactory.

Room- nice room, clean and confortable. Equiped with almost all the things you need: kettle, coffee & tea, fridge, drinking water, toothbrush, shampoo, soap, hairdryer etc

The double bed is queen size, it would be great if it is King size

Check-in & check-out- Fast check out but we spent quite some time there (maybe 20 mins) because I have requested 2 non-smoking room in my hotel booking but seems like that do not have enough. Finally I accepted 1 smoking room and they upgrade 1 room from deluxe to ? (they said they have upgrade it from my original booking), but I didn't see the difference after upgrading. The room after upgrading is not bigger. The smoking room I accepted is a corner room (room no 10) and it is bigger.

wifi- in-room wifi was good, high speed. But only 1 password was provided and allow only 1 user each time.

Facilities-
i) pool- Nice pool, with a see through pool (for adults) and a kids pool. The kids poo is quite deep, it was the deepest kids pool I have ever seen. Normally the kids pool I have seen are as deep as my kid's knee, but this one was until her chest (she is 2 years old). I guess the pool depth is about 50cm. Be very careful if you allow your kids playing in their kid's pool.

ii) fitness centre- looks good. Just next to the pool
iii) massage/ spa- price looks reasonable.
iv) sky bar- I visited the place, looks great but I didn't consume anything there
v) no kids club

Breakfast- Very good. wide range of choices.

Location- Great location, it is located at the same building with theCambridge shopping mall with many restaurants. Many restaurants there like A&W, Haagen Dazz, starbucks, coffee bean, Duck king, baskin robbin 31 and many local chains. The hotel is also near to Jl, Majopahit if you want to buy the favorite layered cake and Bika ambon.

Not walking distance to the tourist attraction like merdeka walk, Palace maimoon, Tjong A fie mansion, masjid raya, Jl. Selat Panjang (street with many street food), but it is not far by taxi.

Room Tip: You hv too stated in your booking if you need a non-smoking room and it is STILL SUBJECT TO AVAILABI...
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review, November 8, 2013
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

Thank you for choosing Grand Swiss-Belhotel Medan as your preferred accommodation and we sincerely appreciate you taking the time to inform us of your experience during your recent visit in Medan.

We are very pleased to read that you had an excellent stay with us and particularly value our hotel. It is always encouraging for us to learn that our guests are satisfied with our products and services as it is what we strive for everyday.

We value your concern on the depth of kids pool. This facility is based on our current structural building design and thus, not many major changes can be done right now. However, kindly rest assured that it is our commitment to keep on improving the standard and quality of service and facilities for our valued guests.

Thank you very much for your patronage and look forward to welcoming you and your family again at Grand Swiss-Belhotel Medan.

Best Regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 21, 2013

I am back in this hotel for the second time.

The bedroom and bathroom were very clean and comfortable - good housekeeping team. Just that I do noticed that the toiletries had somewhat changed....maybe due to budget?

Breakfast was still good...and there is a mall connected to the hotel via level 1, where you could get plenty of eateries and groceries shopping. I tried dinner too, excellent. Thumbs up for the restaurant team.

Staff were still great and friendly. Checking out was a breeze while checking in was met with slight delay - booked under my business counterpart's corporate account and unable to find my name, nor certain of my booking privileges. Nonetheless it was resolved fairly quickly with their manager's assistance.

There are still areas for improvement which I think would make this hotel 5 stars:

1. Lifts waiting time. It was still a very long wait during peak hours. The hotel should consider allocating the lifts to serve certain floors during peak hours to avoid long waiting times and congestion.

2. Internet kept logging off and what is most frustrating was the user ids expired very quickly for no apparent reasons (even though it is supposedly valid for 48 hours usage etc). However, requesting for ids and passwords were very fast and efficient. But I wished that I did not have to call up every now and then to request for new ones.I was also given three ids (for my devices) during checking in, and none worked.

3. The business table in my room had very poor wifi reception. The speed was horrendously slow and frustrating!! Cant work at that table. Further, my floor is a business floor...hence no excuse for this poor reception.

4. I was not aware that hotel guests could use the gym facilities at the mall next to the hotel. Instead, I went to the very small gym room in the hotel itself, which was rather poorly equipped. No towels, no water.

5. I requested for an iron, but was given a faculty one at first. Recommend for housekeeping to check that irons are working properly before giving it to your guests for safety reasons too.

Will definitely stay in this hotel again. However, please continue to maintain the amenities and uphold the service excellence. It was an excellent hotel during my first visit but this time seems to fall a little short of my expectations. Hope it will be better during my next stay.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review, October 23, 2013
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

We sincerely appreciate you taking the time to post your experience on TripAdvisor during your recent visit to Medan.

We are very pleased to read that you appreciated the hotel facilities, assistance and friendliness of our staff and enjoy your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services.

Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests.
We ask for your kind understanding and assure you that your comments have been value to us to provide the best possible standards to our guests at all times.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Grand Swiss-Belhotel Medan.

Best regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 8, 2013

Room was excellent, slightly small but well equipped and comfortable. The bathroom was the best feature- perfect layout, perfect shower. Dinner at the hotel restaurant was delicious and so was their breakfast buffet. The breakfast spread was extensive and the staff were very friendly. The hotel is connected to this huge mall which has everything. Would return again and recommend to everyone

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review, October 23, 2013
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

Thank you for taking the time to post your experience during your stay at Grand Swiss-Belhotel Medan, we are delighted to hear that you enjoy your stay with us.
Your comments on the facilities and service provided by our hotel are most gratifying and will be shared with the whole team.

Thank you for your kind support toward Grand Swiss-Belhotel Medan and we hope to have the pleasure of welcoming you again during your next visit to Medan.

Best Regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shah Alam, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 of 5 stars Reviewed September 29, 2013

Was there for a 2nd time and noticed that many items in the hotel room needs upgrading or replacement.

However, it is still a nice place to stay generally. Staff are helpful and attentive. Excellent location with an annexed mall.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review, October 23, 2013
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

It has been our great pleasure to welcome you at Grand Swiss-Belhotel Medan and thank you for sharing your feelings about your stay with us.

We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of accommodation we want to offer our guests.

We thank you very much for your patronage and look forward to having you back with us at Grand Swiss-Belhotel Medan.

Best Regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Swiss-Belhotel Medan

Address: Jalan S. Parman 217, Medan 20152, Indonesia
Phone Number:
Location: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Medan
#3 Business Hotel in Medan
#3 Luxury Hotel in Medan
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Swiss-Belhotel Medan 4.5*
Number of rooms: 242
Official Description (provided by the hotel):
Grand Swiss-Belhotel Medan is the first multi-facility complex of our kind to grace Medan, the capital city of North Sumatra. As the first 5 star international business hotel here, we are conveniently located right next to the Cambridge Condominiums and Shopping Mall.We offer 242 rooms and suites that feature a sleek and modern design, and are outfitted with a marvelous range of amenities to make sure that your stay with us in Medan is the most comfortable it can possibly be. ... more   less 
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Also Known As:
Grand Swiss-Belhotel Medan Hotel Medan

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