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“inroom cleanliness” 4 of 5 stars
Review of Aston Manado Hotel

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Aston Manado Hotel
Jl. Sudirman No.128, Manado 95123, Indonesia   |  
Hotel amenities
Ranked #3 of 32 hotels in Manado
1 review
“inroom cleanliness”
4 of 5 stars Reviewed December 14, 2012 via mobile

overall service is good, breakfast is good. and very friendly staff. only less in room maintanance. the shower room of my room looks like 2 star hotel facility and the glass are dirty. i hope aston manado can increase inroom cleanliness.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalia P, Executive Secretary at Aston Manado Hotel, responded to this review, December 16, 2012
Tabea

Dear Bienemaya1

Thank you very much for your review regarding our room condition and it will bring into our personal attention. We have just starting to do room renovation. Based on our plan, at the end of February 2013 all the rooms will be done as per your expectation.
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144 people have reviewed this hotel

Traveler rating
    84
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Singapore, Singapore
Top Contributor
54 reviews 54 reviews
46 hotel reviews
Reviews in 30 cities Reviews in 30 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed November 30, 2012

This hotel is downtown Manado near the water. It's a older hotel with average rooms but it's fine. Where this hotel really shines is the staff. Nothing is to much for anyone. From the time you arrive at the door to checking in. They remember your name and help you in every possible way. The bar area was great with fast service. Breakfast was mostly Indonesian food but again the service was just amazing. One young man went out of his way to make me a nice plate of food. I've never even had that in Singapore. The GM stopped by and introduced himself to all of us. It's clear this guy knows how to run a hotel.

My room was fine with twin beds. TV was flat panel on the wall with many cable channels. The bathroom was fine with great water pressure and hot. The rooms are certainly a little outdated but nothing bad, at least mine was not. All of us were very happy with our stay here and will be back!

Thanks to all at the Aston Manado!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalia P, Executive Secretary at Aston Manado Hotel, responded to this review, December 7, 2012
Tabea

Warm Greetings From Aston Manado Hotel

Dear Moobaby214

Thank you so much for your great review towards Aston Manado in this site, we are glad to know that you have a pleasant stay. Hope to welcome you again at our hotel and wishing you have a successful live.
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Anacortes
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2012

We arrived very late at night to the Aston and were greeted by lovely staff members who upgraded us (without asking) to a huge suite! The room was very clean and bright. We loved our huge king bed..... and then the breakfast blew us away with tasty gado-gado and other Indonesian delights. The hotel manager made a point of coming over to us and welcoming us to Manado. I would highly recommend staying here.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalia P, Executive Secretary at Aston Manado Hotel, responded to this review, November 30, 2012
Tabea

Warm Greetings From Aston Manado Hotel

Dear JBJD_Anacortes

Thank you for the review, we're glad to know that you had great stay at Aston Manado Hotel. Hope to see you soon. Have a wonderful days a head.
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London
1 review
4 of 5 stars Reviewed November 16, 2012

The Aston Manado Hotel has incredibly helpful and friendly staff with an impressive speed of service. Nothing is too much trouble.
Our eighth floor room was very clean and well presented with a king size bed and a good view of the bay and Manado Tua volcano.
There is large range of choice for the buffet with superb service from the staff
The hotel is located very close to the main shopping area of Manado, five minutes walk from the ferry to Bunaken island and is excellent value for money.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalia P, Executive Secretaty at Aston Manado Hotel, responded to this review, November 20, 2012
Tabea

Dear Mal_W5327

Warm Greetings From Aston Manado Hotel

Thank you Mal_W5327.
We believe by saying thank you, is the way of expressing gratitude for your specific actions that we find admirable. So, once again, in our deepest heart, Thank you for your great review towards us in this site. It really meant so much for us. And we really hope that we could serve you again in the future.
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Holland
1 review
5 of 5 stars Reviewed October 22, 2012

The Aston Hotel is a very good hotel. We stayed here for 14 days. The rooms are clean and nice, Great breakfast and dinner as lunch as well.
The check in was fast and staff in the reception were all smiling and friendly.
We recommend this hotel!!!!!
With greetings from us HOLLAND.

Room Tip: There are no smoking and smoking rooms.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalia P, Executive Secretaty at Aston Manado Hotel, responded to this review, October 23, 2012
TABEA

Dear Mrs. Paulina T

Warm Greetings From Aston Manado Hotel

We are so delighted to know that you have a pleasant stay at Aston Manado, also thanking you for your most valuable review at this prestigious site. Hopefully you will stay again at Aston Manado Hotel, and wish all the success you can get.
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Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 16, 2012 via mobile

The hotel is not so far from the pear where boats leave for Bunaken island. If your flight arrives at Manado in the afternoon and you have to spand 1 night there this hotel is a good choice. The room are quiet clean and if you wanna eat somethings in the night you can order what u want! The dishes are big and nice!

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalia P, Executive Secretary at Aston Manado Hotel, responded to this review, August 30, 2012
TABEA

Dear NewMolok

Thank you so much for your great review towards Aston Manado Hotel. We are glad to know that you have a pleasant day during your stay at our hotel. Surely hope that you could come again and wish you success.
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Manado, Indonesia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 23, 2012

Me and my girlfriend stayed in this hotel last week, just for a weekend getaway. We booked by phone for a superior room, and when we get there, the check in was fast, and staff in the reception were all smiling and friendly enough (typical/standard for us Indonesian) and they offered glass of juice and cold towel. And then we got our room key, and our room number was 501 (remember this, 501). When we entered the room, it just seems so old (the wall is a bit dirty), and small, with a low-quality furniture (such as the chair in the room), and the balcony was not cleaned. Ok, so now for the big problem. When my girlfriend, she was having a bath, i was asleep, and when i woke up, it was so surprising to me to find the room was flooded. Water all around the room. I was very upset, and tried to call the housekeeping. But for the 4th time, no one answered my call. So i called the operator and told them that my room was flooded. Then they sent two people to our room and then they said that they actually already told the manager about this condition in this particular room, but they haven't fixed it yet. Now i was pissed. They should not have given this room to any of the guests opin the first place. They should know that we (guests) are going to use the shower and it is going to flood because they haven't fixed the drainage. And then i called the operator again asking to change our room. She said that they are going to see if the situation is fixable in our room first, if it's not then they will change our room. The operator, she should've seen our room to even consider not to put us in a new room. Then the manager came, and she told us that they will change our room (same type, though), and it's room 510. So we went to the our new room, and this is better than our old 501. So if you have to stay in this hotel and in the superior room, don't stay in room 501.
We didn't get to try their breakfast menu, but we did order room service for our breakfast. We had fried rice and tea. And i should say the taste is not that good, and the presentation is well, average. Not the kind you usually get in other hotel.
The hotel location though is good.
And also, if you stayed in 5th floor, i should warn you that they have their banquet hall in this floor. And on Sunday that we stayed, they functioned it as a church, so they have a mass there, and you could here them singing in your room.

Room Tip: Do not stay on 5th floor. But if you must, don't stay in 501.
See more room tips
  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Executive Secretary at Aston Manado Hotel, responded to this review, June 25, 2012
"T A B E A"

Dear DL_3_7

Warm Greetings from Aston Manado Hotel

We would like to thank you for choosing Aston Manado Hotel as your place of staying.
Thank you for your review, it meant so much for our improvement. We have read your inconvenience situation during your stay at our hotel. All of your complaints are well received, and will immediately do some progress in all that is still lack of service for our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Aston Manado Hotel

Address: Jl. Sudirman No.128, Manado 95123, Indonesia
Location: Indonesia > Sulawesi > North Sulawesi > Manado
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 32 hotels in Manado
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Delightful moments of heartfelt service ... more   less 
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