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“Green, Fresh with a Good Landscape” 4 of 5 stars
Review of Novotel Manado Golf Resort & Convention Centre

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Novotel Manado Golf Resort & Convention Centre
4.0 of 5 Hotel   |   Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia   |  
Hotel amenities
Ranked #14 of 42 Hotels in Manado
Level Contributor
91 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Green, Fresh with a Good Landscape”
4 of 5 stars Reviewed January 3, 2013

Located at the airport area, less than 5 minutes drive from the airport. Have the driving range and golf area. Very relaxing. Take a deep breath and enjoying green environment.
The bedroom was acceptable, quite clean. The swimming pool was small but have a nice view facing the golf area. Breakfast has no many options, but the local food is good.
If you're expect to walking to the shopping mall and city centre, don't stay at this hotel, because the distance is far away from the city centre.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank sonnych j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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334 reviews from our community

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Melbourne, Australia
Level Contributor
74 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed December 20, 2012

If you are looking for a quiet retreat, this hotel will suit you well. I recommend you to rent a car when you are going out for sightseeings (around 30 USD/day - non-hotel service). Waiting for a taxi or taking a public transport from the main road can take a while. For an easy solution, the hotel also provides car hire service and tourist information desk. The greenery of the hotel is superb (golf course area). Mount Klabat could be seen from the swimming pool area. One minus point was the cleanliness of the pool. Moss could be seen in between tiles in various areas of the pool.

Room Tip: Rooms on the ground level have verandas.
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
Helpful?
Thank ivettainaray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 7, 2012

I gave 4* for my stay at this hotel for the following factor:
- As an Accor platinum I was pleasantly upgraded to the superior room with balcony and mountain view. Quite comfy and very quiet/relaxing.
- I got the rate quite low on one of Accor Asia Pacific super sales.
- The front desk employees are very warm and friendly (the cold drink given during check in process is appreciated).

As for other comments:
- Location: yes, it's not in the busy side of Manado. But that's a non-issue for me. I went there to visit Bunaken not to see another overcrowded market/mall. You can rent a car with driver on daily basis for quite economical price (Bali in fact could be more expensive).

- Food: food option in the area is very limited to only what the hotel offers. The menu are a bit overpriced for Indonesian standard and the quality ....just so-so.

- The room is quite clean. However, I'm a bit surprised to see some visible wear and tear in my room for a relatively new hotel. But again, for the price I paid for, this was not an issue.

Room Tip: Get a room with balcony. It's relaxing if you enjoy sunbathing in the morning maybe with a cup o...
See more room tips
  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Tigersan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed December 4, 2012

Hard to get taxis from, service is very slow, wifi sometimes works. Have stayed a couple of times, always the same and the same excuses. Rides on the back of the gold course, convention center and being Accor, will stay in town next time.

Stayed October 2012, traveled on business
Helpful?
Thank FreqtravellerBangkok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Manado hotels

Jakarta, Indonesia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed December 2, 2012

It was a memorable experience staying in this hotel. Start from the lobby to the room, the design is unique, it's unlike any other hotels which is just square setting. Surrounding by the golf course with a mountain view. Just perfect for our last day holiday in Manado, We can sit back and relax, hussle free, noise free from the streets. The room is spacious, the bedding is comfortable, although the sofa inside the room need to be cleaned up from stains, and the breakfast was great. And it is very near to airport, maybe only 5-10 minutes by taxi.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Pontychild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RossGreenaway, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, December 4, 2012
So glad you enjoyed your stay, our facility and service. Hopefully next time you can join us for an extra day or two and relax longer...............

We are proud of the Breakfast here at Novotel Manado, glad you enjoyed that also.


The comment regarding the Sofa is appreciated and we will attend to that quickly.


Best regards


Ross Greenaway
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
64 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed November 30, 2012

I have now stayed at this hotel five times over the past few months.

PROS:
1. Close to the airport
2. Nice golf course
3. Nice rooms with good hot water
4. Internet in lobby is free, room you need a lan cable no wifi

CONS:
1. Service, service and more service. The employees seem lost at this hotel. When trying to order a simple drink they fail. When trying to order food by the pool they fail. Room service can take over an hour, and when your food arrives it's cold.

On our last visit they mention happy hour we said "great"! Until they brought the Bintang beer it was flat and nasty. Then we ordered food, can't make a simple club sandwich sorry they say. Order soup it took 35 minutes to come out.

It's clear to myself and my co-workers this hotel does not have enough staff to cover basic hotel needs. They are not trained in customer service. I have stayed at several Novotel hotels all over Indonesia and this is the worst one service wise. The GM needs to get more personally involved at this place.

I doubt we will be back. I would rather have great service with a lesser hotel.

Room Tip: Level one rooms you can go outside.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank moobaby214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RossGreenaway, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, December 1, 2012
Thank you for taking the time to tell us about your experiences at the Novotel Manado Golf Resort and Convention Centre. I am very happy to see that you scored so many of our facilities highly, and extremely disappointed that your experience with our Food & Beverage service did not meet your expectations; please allow me to express my sincerest apologies.

Also, I am delighted to advise that as of November 1st all our Guest Rooms now have WiFi, as well as the Public Areas of the Resort

At Novotel Manado, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

I would appreciate you letting me know when you are returning to Manado so we can possibly discuss your concerns in person.

Regards


Ross Greenaway
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Manado Golf Resort & Convention Centre

Address: Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
Location: Indonesia > Sulawesi > North Sulawesi > Manado
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Best Value Hotel in Manado
#5 Spa Hotel in Manado
#5 Luxury Hotel in Manado
Price Range (Based on Average Rates):
Hotel Class:4 star — Novotel Manado Golf Resort & Convention Centre 4*
Number of rooms: 176
Official Description (provided by the hotel):
Novotel Manado Golf Resort & Convention Center is 15 minutes from Sam Ratulangi International Airport and 20 minutes from city center. Nestled in 180 hectares of land. The hotel stylishly appointed rooms & suites embrace the splendid view of golf course and manicured garden. ... more   less 
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Also Known As:
Novotel Manado Hotel Manado

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