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“Out of Town, Great View” 4 of 5 stars
Review of Novotel Manado Golf Resort & Convention Centre

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Novotel Manado Golf Resort & Convention Centre
4.0 of 5 Hotel   |   Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia   |  
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Ranked #11 of 33 hotels in Manado
Melbourne, Australia
Top Contributor
74 reviews 74 reviews
4 hotel reviews
Reviews in 33 cities Reviews in 33 cities
30 helpful votes 30 helpful votes
“Out of Town, Great View”
4 of 5 stars Reviewed December 20, 2012

If you are looking for a quiet retreat, this hotel will suit you well. I recommend you to rent a car when you are going out for sightseeings (around 30 USD/day - non-hotel service). Waiting for a taxi or taking a public transport from the main road can take a while. For an easy solution, the hotel also provides car hire service and tourist information desk. The greenery of the hotel is superb (golf course area). Mount Klabat could be seen from the swimming pool area. One minus point was the cleanliness of the pool. Moss could be seen in between tiles in various areas of the pool.

Room Tip: Rooms on the ground level have verandas.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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188 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Calgary
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 7, 2012

I gave 4* for my stay at this hotel for the following factor:
- As an Accor platinum I was pleasantly upgraded to the superior room with balcony and mountain view. Quite comfy and very quiet/relaxing.
- I got the rate quite low on one of Accor Asia Pacific super sales.
- The front desk employees are very warm and friendly (the cold drink given during check in process is appreciated).

As for other comments:
- Location: yes, it's not in the busy side of Manado. But that's a non-issue for me. I went there to visit Bunaken not to see another overcrowded market/mall. You can rent a car with driver on daily basis for quite economical price (Bali in fact could be more expensive).

- Food: food option in the area is very limited to only what the hotel offers. The menu are a bit overpriced for Indonesian standard and the quality ....just so-so.

- The room is quite clean. However, I'm a bit surprised to see some visible wear and tear in my room for a relatively new hotel. But again, for the price I paid for, this was not an issue.

Room Tip: Get a room with balcony. It's relaxing if you enjoy sunbathing in the morning maybe with a cup o...
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 4, 2012

Hard to get taxis from, service is very slow, wifi sometimes works. Have stayed a couple of times, always the same and the same excuses. Rides on the back of the gold course, convention center and being Accor, will stay in town next time.

Stayed October 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed December 2, 2012

It was a memorable experience staying in this hotel. Start from the lobby to the room, the design is unique, it's unlike any other hotels which is just square setting. Surrounding by the golf course with a mountain view. Just perfect for our last day holiday in Manado, We can sit back and relax, hussle free, noise free from the streets. The room is spacious, the bedding is comfortable, although the sofa inside the room need to be cleaned up from stains, and the breakfast was great. And it is very near to airport, maybe only 5-10 minutes by taxi.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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RossGreenaway, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, December 4, 2012
So glad you enjoyed your stay, our facility and service. Hopefully next time you can join us for an extra day or two and relax longer...............

We are proud of the Breakfast here at Novotel Manado, glad you enjoyed that also.


The comment regarding the Sofa is appreciated and we will attend to that quickly.


Best regards


Ross Greenaway
General Manager
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Singapore, Singapore
Top Contributor
55 reviews 55 reviews
47 hotel reviews
Reviews in 31 cities Reviews in 31 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed November 30, 2012

I have now stayed at this hotel five times over the past few months.

PROS:
1. Close to the airport
2. Nice golf course
3. Nice rooms with good hot water
4. Internet in lobby is free, room you need a lan cable no wifi

CONS:
1. Service, service and more service. The employees seem lost at this hotel. When trying to order a simple drink they fail. When trying to order food by the pool they fail. Room service can take over an hour, and when your food arrives it's cold.

On our last visit they mention happy hour we said "great"! Until they brought the Bintang beer it was flat and nasty. Then we ordered food, can't make a simple club sandwich sorry they say. Order soup it took 35 minutes to come out.

It's clear to myself and my co-workers this hotel does not have enough staff to cover basic hotel needs. They are not trained in customer service. I have stayed at several Novotel hotels all over Indonesia and this is the worst one service wise. The GM needs to get more personally involved at this place.

I doubt we will be back. I would rather have great service with a lesser hotel.

Room Tip: Level one rooms you can go outside.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RossGreenaway, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, December 1, 2012
Thank you for taking the time to tell us about your experiences at the Novotel Manado Golf Resort and Convention Centre. I am very happy to see that you scored so many of our facilities highly, and extremely disappointed that your experience with our Food & Beverage service did not meet your expectations; please allow me to express my sincerest apologies.

Also, I am delighted to advise that as of November 1st all our Guest Rooms now have WiFi, as well as the Public Areas of the Resort

At Novotel Manado, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

I would appreciate you letting me know when you are returning to Manado so we can possibly discuss your concerns in person.

Regards


Ross Greenaway
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed November 21, 2012

Need more attention for cleanliness, bathroom amenities, also quality and varieties of breakfast food. Also need some reparation of the plumbing. Nobody stands by at the front desk for local tourism guidance.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RossGreenaway, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, November 22, 2012
Hello and thanks for the comments. We are disapointed that you were not happy with the breakfast options here at Novotel Manado, we receive many great comments on the vast array of items both hot and cold - in fact known as the best Breakfast in Manado. Could you let me know what you were less then satisfied with?

The lobby Tour Desk is operated by a local Tour Company and it is open from 0800-1800 daily, outside of these hours our Receptionists are more then happy to guide and advise guests accordingly. I will pass on your comments to Minahasa Tours and discuss with them - they may review their hours of operation.


Best regards


Ross Greenaway
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 19, 2012

We stayed twice because of airport convenience and enjoyed both visits. Rooms were clean and quiet and the pool was large and lovely with an attendant. The restaurant food was good as was the more than ample breakfast buffet. The front desk was very helpful; we had some transport problems which were quickly seen to by Charles.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Novotel Manado Golf Resort & Convention Centre

Address: Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
Phone Number:
Location: Indonesia > Sulawesi > North Sulawesi > Manado
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in Manado
#2 Best Value Hotel in Manado
#4 Spa Hotel in Manado
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Manado Golf Resort & Convention Centre 4*
Official Description (provided by the hotel):
Novotel Manado Golf Resort & Convention Center is 15 minutes from Sam Ratulangi International Airport and 20 minutes from city center. Nestled in 180 hectares of land. The hotel stylishly appointed rooms & suites embrace the splendid view of golf course and manicured garden. ... more   less 
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Also Known As:
Novotel Manado Hotel Manado

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