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“Good service!” 5 of 5 stars
Review of Swiss-Belhotel Maleosan Manado

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Swiss-Belhotel Maleosan Manado
3.5 of 5 Hotel   |   Jalan Jenderal Sudirman Kav.85-87, Manado 95122, Indonesia   |  
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Ranked #11 of 34 Hotels in Manado
Jakarta, Indonesia
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Good service!”
5 of 5 stars Reviewed 4 days ago NEW

Had nice and pleasant experience stay at this hotel. The room were large and spacious. Service is top notch. Located in strategic area not so far away from business district (mega mas complex).
Would love to come back in the future!

Room Tip: Deluxe room (with XX8 or X12 number) are recommended room. Spacious and in the corner of the buildin...
See more room tips
  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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131 reviews from our community

Traveler rating
    25
    74
    24
    6
    2
See reviews for
22
15
9
62
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Swedish first
  • Any
English first
Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 1 week ago

lobby is not too big but very warm, near from supermarket, souvenir shop, ATM, also and restaurant for "ikan bakar" 1 at the beside and 1 opposite of the hotel....very nice receptionist only not more than minutes to handle my check in... food? very good...have traditional food stall with traditional song eehmm nice, my room was clean (view to the sea) and the room attendant was very helpful. Very recommended hotel in Manado...

Room Tip: request room that view to the sea... very calm...
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  • Stayed December 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The BEST thing I like about this hotel was the internet connection speed. But else, just so so.

We stayed there for 4 nights. Room was okay. Hospitality is okay. The safety box was error many times. The Tv channel guide was wrong. I ordered dinner almost every evening, and it always took about an hour for the food to be delivered to my room.

Okay, here comes the downside, CLEANLINESS was A MAJOR problem.
Swimming pool was VERY dirty. The view of small dead insects in the pool was such an turned off.

People were smoking outside the restaurant, nearby the elevator, so it is still located inside the building. Since the lobby hotel is just one floor below and has no partition, plus not in an open air, You could smell the smoke in the whole lobby. I mentioned this to a staff, and he said, yes, it was smoking area. Okay, if that was the hotel policy, then I couldn't say much. It's their hotel, not mine.

This hotel is saved by the internet speed, otherwise, I would rate them 1.

For business trip, maybe it's okay. But I can't recommend this hotel for family with children or those who have health problems or allergies.

Stayed December 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elwas S, General Manager at Swiss-Belhotel Maleosan Manado, responded to this review, 1 week ago
Dear Ms. Maureen N

Warmest Greetings from Swiss-Belhotel Manado...

On behalf of my team,I'd like to thank you for your stay at Swiss-Belhotel Maleosan Manado during your trip to North Sulawesi. I am so sorry to read your feedback that you were experiencing some problem during your stay with us. I have reduced the space for smoker inside our hotel in order to make non-smoker comfortable when they are staying in our hotel. For dirty pool, I will shortly change the layer of the pool floor to make the pool staff easy to clean it.
On top of that, I do apologize for your inconvenience and hope that you will grant me another opportunity to serve you better in your future visit.

Thank you for your attention.

Best Regard
Elwas Suwarno
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Switzerland
Top Contributor
121 reviews 121 reviews
58 hotel reviews
Reviews in 65 cities Reviews in 65 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed November 9, 2014

Good hotel located in the city center of Manado (but no real tourist attractions in Manado).
Classic and clean. Not specifically charming.
More orientated business customers but we selected this hotel as it has a small swimming pool and is located in the center.
Rates was much cheaper on Agoda (approx 700'000) than at the reception (walk in rate) so we booked online using the wifi of the lobby...

Large clean rooms with bathroom and with city view. All amenities you can expect from a 3-4* hotel (good bed, efficient AC, TV, fridge, free efficient wifi, etc etc).
We received breakfast boxes as we left early from hotel.
Taxi (blu bird) was booked for us. 25min from Airport if no traffic (at night), 55'000 with meter.

  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thamrin A, IT & E-commerce Manager at Swiss-Belhotel Maleosan Manado, responded to this review, November 16, 2014
Dear nicolas414,

Warmest Greetings from Manado...

On behalf of the team, i would like to express our gratitude to have you stayed in our property. We are so grateful when knowing that you have such a good experience during the stay. to maximize the service, our hotel sell the room in the internet as well beside the direct reservation via booking channel. And we always provide the best for our guest to ensure all the good things during your stay with us. Our management very welcome for any suggestion that could be use for our improvement in the future.

Once again, thank you so much for the time in Tripadvisor. We do really appreciate that. And we looking forward to welcoming you back in our property on your next trip to Manado.Have a great day...

Best Regards,
Thamrin Ase
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Independence, Missouri
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2014 via mobile

We were there for a number of days recently. Very nice facility, including food, exercise facilities. All the staff are very friendly - from the front door welcome to the sweetest young ladies in the dining room. Room size was a little tight, but OK. Fluency in English by front office staff could be strengthened. We recommend and hope to go back.

  • Stayed October 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thamrin A, IT & E-commerce Manager at Swiss-Belhotel Maleosan Manado, responded to this review, October 22, 2014
Dear Rich,

Warmest Greetings from Manado...

On behalf of Manado team i would like to thank you for choosing Swiss-Belhotel Maleosan Manado. We are so happy to hear that you have such a great experience during with us. We appreciate for the rating you gave to our property, it really matter for us. And we already give a training to our staff in term of english, hopefully it could strengthen the quality of our staffs.

Thank you so much for your time in Tripadvisor. We looking forward to welcoming you back in our property. Have a great day...

Regards,
Thamrin Ase.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 11, 2014

I stayed one night for a short business trip. The room I stayed in was a smoking room due to availability.

The room is old, funny smell and window overlooking small dark alley. WiFi is strong though.

Breakfast is ok if you dare to venture the local dishes. Try the bubur Manado (rice porridge with the works) and nasi kuning.

Stayed September 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thamrin A, IT & E-commerce Manager at Swiss-Belhotel Maleosan Manado, responded to this review, October 15, 2014
Dear Rony H,

Warmest Greetings from Manado...

On behalf of the team, i would like to sincerely thank you to have you stayed in our property. We really appreciate for your comment in Tripadvisor, it really matter to us. Our team very welcome for any comment that could be useful for us for our better improvement in the future. The team works really hard to ensure that you have the best product and service during the stay. And we do apologize for any inconvenience that you may experience while with us.

Once again, thank you so much for the time. We looking forward to welcoming and serving you again in our property. Have a nice day...

Regards,
Thamrin Ase.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 12, 2014

This hotel is supposed to be a premier hotel in Manado. First appearance does kinda lend itself toward that but then you walk up to the desk... it all goes out the window. All of the staff at the desk seemed to be on their first day at work. Not good. At 2:30 in the afternoon when I attempted to check in, my room wasn't ready. Curious?
The staff hardly spoke or understood English. Now, I know that usually isn't a hiring criterion but it sure would be nice. The other hotels in the area have fluent English speakers in all the areas of their hotels.

The restaurant was the same only the service was pitiful. Some say it's the culture. It might be but again the other hotel that I've stayed at in Manado provided excellent service throughout.

The food left a whole lot to be desired. I usually enjoy the Indonesian cooking but not here.

My advice let the Indonesians stay here as they would be comfortable....Westerners not so much.

  • Stayed August 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thamrin A, IT & E-commerce Manager at Swiss-Belhotel Maleosan Manado, responded to this review, August 15, 2014
Dear Jim W,

Warmest Greetings from Swiss-Belhotel Maleosan Manado...

On behalf the team i would like to express our gratitude to have stayed in our property. And we do apologize for any inconvenience that you have experience during the stay. We already take action regarding our staffs, with give them training to maximize the quality of our service to meet every guest expectations including the English one. Regarding the food, our chef already give the best of him to increase the taste of it. Thank you very much for your sharing in Tripadvisor. it would be useful for our improvement in the future. And we hope that you would give us a chance to serve you better in the future.

Once again, We truly apologize for the inconvenience. And we looking forward to serve and welcoming you back in Manado. Have a nice day !...

Best Regards,
Thamrin Ase
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swiss-Belhotel Maleosan Manado

Address: Jalan Jenderal Sudirman Kav.85-87, Manado 95122, Indonesia
Phone Number:
Location: Indonesia > Sulawesi > North Sulawesi > Manado
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #11 of 34 Hotels in Manado
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Swiss-Belhotel Maleosan Manado 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Extensive facilities and spectacular location make Swiss-Belhotel Maleosan Manado a perfect choice for business and leisure travelers alike. A pleasant thirty minutes’ journey from Sam Ratulangi International Airport, we are right in the centre of the ecotourism area and business districts of Jalan Jenderal Sudirman, with easy access to entertainment venues and tourist attractions.Choose from over 162 spacious guestrooms with first-class amenities, each one tailored to suit different needs. ... more   less 
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