All the crews are very polite and helpful. They really try to fulfill all your needs.
I arrived around 11pm and have no problem checking in.
The room is tidy and clean, nothing to complain about.
Breakfast is OK, they have both local and western food.

Stayed for 2 nights on November 2012, traveled with family.
Would I go back here and recommend this hotel for everyone? Sure, absolutely.

I was upgraded to the executive room from a deluxe and the room is massive. Very nice and clean. The pool size is decent and the gym looked nice (I didn't get a chance to use the gym). Unfortunately the hot water is not hot enough. It's not a big deal since it's hot there anyway, but it's nice to have if you shower at night. I had problem with my credit card deposit, and when I called back (very late at 11 pm), even after I checked out, the manager assisted me with the process. Too bad I still have not gotten my deposit back. I am sure the problem is at my credit card company. The breakfast selection is great. The local food and the cheese croissant are amazing. If I have to go back for another business trip to Manado, I would totally go back to this hotel, but use cash for hotel deposit instead.

The first impression as soon as we arrived at the hotel lobby I got was smoky. I was quite surprised to find out that smoking was still allowed at the lobby of an international hotel chain. Travelling with a four-month old baby, this was certainly not a healthy environment to be in.

Check-in process was quick and the bell boy was friendly and efficient. We got our suitcases delivered almost immediately after we got our room. The state of the room, however, was disappointing. The sheet had obviously not been replaced before our arrival - it was wrinkly and there were some dark spots on it. We asked housekeeping for a replacement and this was done without any hassle. Unfortunately, the replacement was just as dirty looking.

The towels were in pathetic conditions for a four-star hotel. They looked grey and old, some even had blood stains on them. If you can bring your own towel, especially for children/babies.

The air conditioning did not work on the first night. We called technicians a couple of times but little could be done that night although they showed real willingness to help. This situation was reversed on the second day of our stay so we could complain no further.

Apparently we stayed during "peak wedding season" in Indonesia. Within the four nights of our stay, there were a lot of groups of families attending weddings/special occasion. It caused the hotel hallways to be rather noisy at times, with people getting ready or going in and out of their rooms.

Staff was always friendly and eager to help. Breakfast selection is good. Location is excellent considering we visited Manado for a relative's wedding whose house is only 3 minutes away. I cannot comment more objectively on the location because during our stay we got driven around by relatives so it was quite convenient for us.

Would I stay at Swiss-Belhotel again? Yes, with reservation.

I stayed on the second time. First time few years ago, it was good , brand new and clean but this time it is an absolute disaster. First i was really annoyed that the rate i booked through booking.com site was 100% more expensive than the local rate at the same room type ( Deluxe room) as my Indonesian colleaque who stayed at the same hotel and same room type. I mean i don't mind if it is a bit more expensive than local rate, but come on !@ - 100% more , that is ridiculous !

The disaster begins after the first night, i got a big room on the 5th floor with queen size bed , and nice small living area but the air con can not be adjusted, and the shower in the room did not work properly - water pressure was really low because the lock knop to switch from tap in the tub to the shower did not lock tight. And the shower curtain could not prevent the water splash, so the toilet was so flooded everywhere on the floor.
I complained and try to change a new room after the first night, but then the hotel give me a much smaller room on the 6th floor as the same room type was fully booked, which the receptionist claim it was the small room given was the same rate. I knew it was a lie, as the room is so much smaller with no wifi internet. And the shower had the same problem, flooding everywhere after the shower. So i complained, and ask for a new room after the second night, and they promised to give me the same big room i had before, but no i did not get the same big room. The room is on the 8th floor, well it is not small as the room on the sixth floor i got, but not the same as the first room i got . The worst thing is the air con is not working properly on the two nights i stayed, and the internet is sucked. very slow. I just sick and tired of changing room so i gave up.

The breakfast room was small so during the morning you will have to compete to get available desk to sit down to eat. The food was ok, not good and really not much choice for non Indonesian . So if you are foreigner, don't expect to enjoy food here.

The gym was ok, with sufficient equipment free weights equipment but if you are looking lots of sky walkers, and others, don't expect that. The carpet was good, and the aircon was not working . They had to keep the door open.

The staff speak reasonable english but the service level is not international standard. The hotel facilities maintenance is difinitely a problem.

If you are looking for a nice comfortale stay, choose other hotels - there are better new hotels to choose from in Manado. And i don't expect to come back to this hotel any more in the future. It is terrible.