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“clean and new” 4 of 5 stars
Review of Aston Makassar Hotel & Convention Center

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Aston Makassar Hotel & Convention Center
4.0 of 5 Hotel   |   Jl. Sultan Hasanudin No.10 | Makassar-South Sulawesi, Makassar 90111, Indonesia   |  
Hotel amenities
Ranked #1 of 57 hotels in Makassar
USA
Top Contributor
164 reviews 164 reviews
69 hotel reviews
Reviews in 80 cities Reviews in 80 cities
73 helpful votes 73 helpful votes
“clean and new”
4 of 5 stars Reviewed June 28, 2013

The Aston was a welcome relief after two weeks in Tanah Toraja. The hotel is new and clean. The lobby and restaurant are non smoking - amazing for this part of Indonesia. The covered pool was pleasant and has great views of the city. The buffet breakfast was very good. My only complaint was with the in room massage. The 22 year old sent to me had only 4 months work experience. She gave a terrible massage. Her goal seemed to be to convince me to pay for "extras" - not to give a proper massage.

Wi fi worked well in the room.

The hotel is within walking distance of the main tourist sites, tourist shopping area and waterside restaurants.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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182 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Ohakune, New Zealand
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 25, 2013

It was a nice surprise to find this hotel, couldn't fault anything. Great service rooms were large and well equipped, really nice breakfast and a nice pool for a dip at the end of the day. Definitely value for money

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jakarta
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 23, 2013

Recently I stayed at this hotel. Initially all the service from the hotel same as usual, we get welcome drink “Markisa Syrop” and feel fresh taste in the throat.
As a facility such as bed room, bath room, cleanness and other is good nd comfortable.
But there was one bad event experienced by our team members.
Her suitcase was not found until our team members into the hotel room and stayed for 2 nights.
Several processes have been done to get the suitcase back "lost". Already complained to the receptionist and the hotel manager include to see the CCTV recorded available. Some meeting also conducted with Manager Hotel, but it looked like there is a sense of mind that the hotel made a mistake it means the hotel have the objection that the suitcase was “lost” in the hotel area.
Some promises were given to inform the progress of suitcase conditions, but after we meet the hotel officer it looked like no progress, There was no coordination internal hotel and they always rejected if the missing suitcase in the hotel area.
In the end, we have to checked out from this hotel but the suitcase still not found. Again we made a meeting with Hotel Manager, we strong complain. Finally by their internal short coordination, they had made a mistake put the suitcases in other guest room.
I think this is a fundamental mistake and they didn’t want to do internal coordination.
Sorry, may be some day I will not choose this hotel again.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
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Dublin, Ireland
Top Contributor
74 reviews 74 reviews
43 hotel reviews
Reviews in 44 cities Reviews in 44 cities
126 helpful votes 126 helpful votes
2 of 5 stars Reviewed June 19, 2013

This is a nice hotel but it has several problems..

My main motivation for staying here was the advertised high speed internet. The internet was absolutely dreadful. It simply doesn't work anywhere in the building and I ended up taking a connection from my phone. I queried this with staff but they pretty much said tough!

Arrived at hotel walked in the door carrying our own bags with the staff standing around.

At breakfast there are plenty of staff but they are not organised by management so they all seem to wander about aimlessly & you end up getting your own coffee etc.

Kids sit in the jacuzzis & pool eating crisp & sweets. The jacuzzi was so dirty one night you couldn't see to the bottom of it!

Staff cannot communicate effectively in English so if you need to find anything out you are screwed. Infact even when they understood they didn't resolve anything or act in a helpful way & I ended up having to call my friend in Makassar when I needed anything.

If you are planning to stay here on the weekend you should be aware that they allow large groups of teenagers to stay in one room and it gets pretty noisy.. It seems to be a standard thing in Indonesia but I didn't expect this in a 4 star.

All this is fine in a 2 or 3 star but if you have 4 stars should be a much better standard.

On the plus side there is an infinity pool and glass sauna on the 15th floor with a great view. I felt very lucky as I watched the sunset from the pool. The rooms are clean and the breakfast is ok but probably not a 4 star standard.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denpasar, Bali, Indonesia
2 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2013 via mobile

Just need more outdoor green to make it more cozy, overal perfect, quick respond from staff, etc

I stayed for business trip and sure this is best hotel in Makassar

Easy acces to many interesting places in Makassar and also to business area

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mumbai (Bombay), India
Top Contributor
72 reviews 72 reviews
72 hotel reviews
Reviews in 43 cities Reviews in 43 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed June 7, 2013

I stayed for two nights at this hotel. Modern building, comfortable rooms, excellent shower area and delicious F & B options! The hotel is centrally located within walking distance of most tourist attractions. There are Malls and gourmet stores around. This is the historical district & abounds in touristic activities & sea-food restaurants. The Hotel has a 24 hour Coffee Shop with a daily live band. I loved the service & the food & the wifi in this property. The only bad experience I had was with the Spa- untrained masseuse and the sad part was that upon complaining to the GM, he was helpless because they outsource this facility and he has no control on the Spa! So, do not use the Spa but enjoy the Hotel.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jakarta, Indonesia
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 30, 2013

Stayed for a night while on business, and everything went smoothly from start to finish.
I was in a "junior suite" which was huge and had all the coffee / tea paraphenalia, fruit platter, iron and ironing board, etc.
Probably not a great spot for a holiday, but for business it is great. Clean, seemingly recently re-furbished, well appointed and immaculately maintained. WiFi works well throughout.
Breakfast is slighty better than standard Indonesian [equivalent] hotel fare.
The staff deserve a special mention, especially the ladies at reception. Polite and efficient, even when face with a bus-load of "more mature"European tourists checking out en masse.
I will definitely stay there again when I have business in Makassar

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Aston Makassar Hotel & Convention Center

Address: Jl. Sultan Hasanudin No.10 | Makassar-South Sulawesi, Makassar 90111, Indonesia
Location: Indonesia > Sulawesi > South Sulawesi > Makassar
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 57 hotels in Makassar
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aston Makassar Hotel & Convention Center 4*
Official Description (provided by the hotel):
The Aston Makassar Hotel & Convention Center is a modern and stylish 4 star Business and Conference Hotel with 177 tasteful rooms and suites, 5 spacious meeting rooms and a large Ballroom that can accommodate up to 1000 guests. The hotel also features a delightful Coffee Shop, a ‘sky dining’ restaurant with amazing city and ocean views as well as an indoor swimming pool, complete gym and a well equipped spa with 20 private treatment rooms. ... more   less 
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