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“Second time better than the first...and first time was pretty good” 5 of 5 stars
Review of Club Med Bintan Island

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Club Med Bintan Island
4.0 of 5 Resort (All-Inclusive)   |   Jl Site A11 | Lagoi, Bintan Utara, Riau Islands Province 12920, Indonesia   |  
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Ranked #3 of 27 hotels in Bintan Island
Canberra, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Second time better than the first...and first time was pretty good”
5 of 5 stars Reviewed October 14, 2013

Just back from a great, relaxing week at Club Med Bintan. Our family first went to CM Bintan 2 years ago and we were blown away by the whole experience, particularly the support provided to children through the dedicated activity clubs and the general friendliness and professionalism of all the GOs and GEs. This time we again were very impressed by the support for the kids and the general support across the resort for families. In my opinion the overall food offering went up a couple of notches (and is responsible for 2 belt notch loosenings for me) with the quality of the indonesian/malaysian food alongside the more traditional offerings (french/korean/chinese/japanese). We also went away pretty amazed by the skills of the circus GOs on display in the evening shows. Fantastic overall team helmed by Mei. Great to see Natalie returning to helm the clubs and the kids loved Min, Lindsay and the rest of the club teams (Stella was very sad today). If only I had the commitment to also participate in the exercise classes run by Joey.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (266)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 12, 2013

We arrived at club Med before the 2pm check in (was just before 12) and even though the hotel was only at 50% capacity our party of 5 (5rooms) had to wait the 2 hours for our " rooms to be ready" . On arrival in our rooms we couldn't have been more disappointed, they were filthy to say the least, stains on sheets, dirty showers, drips down the cupboards, and indescribable marks on the walls- however, on discussing this with the manager we were immediately moved into upgraded and really neat clean rooms which were lovely. The difference was quite remarkable and the manager could not have handled the situation any better. The rest of the stay was great and I highly recommend the day spa. The sat night show/dinner by the pool was hilarious (so tacky you couldn't not laugh) and the meals were great with plenty of variety. We were 5 adults traveling together and Club Med is a great "family" resort, it was obvious the kids had a ball 24/7 giving the mum and dads time to chill by the pool. As 5 adults with no kids, prob not the best selection it's no party house;0) though we certainly had fun. If you are a family looking for a chilled stay, I highly recommend it. If your a couple or group without kids, prob not where you want to go.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuala lumpur
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 9, 2013

This is my first experience in a club med. after hearing such raving reviews, I don't think I would want to go to another after my experience here.

Overall, many people will think it is value for money -- lots of activities, unlimited food, entertainment of children etc.

For me, some quality things would be better.

1. After paying for a massage, no complimentary drink given although one was given before the massage. I had to ask for a drink and then was offered packet water. It's very important to drink some fluid after a massage.
2. When I asked for the dining room nearer to the food place, I was told no and given a further room. I had 3 kids with me and it is easier to get food for them from a nearer table. I saw other people were given the nearer room. Discrimination?
3. There was plenty of food and lots of variety and beautifully presented but quality wise it's not there. Is it standard club med to give variety and quantity over quality?
4. A request to fix something in the room had to be told 4 times before it's done.
5. I tried calling at least 20 times before we came as I had to make some additional changes but each time after 30 seconds of connection, the call died. I thought it was the phone but even after using 2 other phones, it was the same. So how to contact club med?

As I said before, others may find club med fantastic but not to me. No more club med holiday for me.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 8, 2013

The resort was a relaxing place to visit. It is good for families as there is always something to do. The service is amazing, but the facilities are starting to get a bit old. The best part of Club Med is the inclusive food, activities and drinks.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 6, 2013

Recently stayed at ClubMed Bintan. Had a very relaxing and enjoyable time. The only blot on the landscape were some of the male "GOs", or Gentils Organisateurs (Genteel Organizers) who were basically rude, unfriendly, unapproachable and aloof to any of the paying guests the whole time we were there. Given the time some of these people spent down at the Mata Hari bar you could easily mistake them for guests rather than staff. I can not believe that was the intention. The other "GOs" and resort staff were very attentive and friendly, it is a shame a few peacocks, more concerned about their self image, detracted from the overall excellent experience.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton, Victoria, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 1, 2013

This was our third Club Med holiday and they continue to get better. With 3 active boys (12,9,7) we they get plenty of activities to do and allow us all to relax and enjoy the holiday.
The food is great and allows us to try many different styles.
The transfers at both ends are amazing, above and beyond what we expected making it effortless.
The Go's, lead by Mei are amazing:
Circus - Chelsea, Danny, Ashley
Tennis - Leo and Andres
Sports - Robert, Davo and Mike
Water Sports - Edward, Alex
Golf - Wayan, Bjorn and Rob
Boutique - Jemmie
Thank you all

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 1, 2013

The rooms were as you would expect - barely 3 star, but the beach and pools are beautiful, and the activities plentiful if you wish to get involved. The best thing for us was the restaurant staff. We have a child requiring a strict gluten free diet, and the chefs made an effort to come to our table and speak to him at every meal. They went to great lengths to prepare anything he asked for, and completely understood the need to cook things separately and avoid contamination. He felt incredibly special and we felt confident that he was being fed safely, even when at kids club and not under our direct supervision.

Room Tip: We had adjoining rooms on the top floor at the far end. A bit of a walk to the main building, but ve...
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Med Bintan Island

Address: Jl Site A11 | Lagoi, Bintan Utara, Riau Islands Province 12920, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Bintan Island
#2 Top resorts Hotel in Bintan Island
#3 On the Beach Hotel in Bintan Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Club Med Bintan Island 4*
Official Description (provided by the hotel):
The Island of Bintan to the south of Singapore is full of history, marked by fallen empires. Its tranquil bays were long used by the Orang Laut pirates as a refuge. This is where Club Med Bintan Island, a haven of tranquility and refinement combining modernity with Asian tradition, now nestles. From the terrace of the Bar, feast your eyes on the mass of lapis-lazuli blue, mother of pearl and emerald, from the pool to the lush gardens. Nearby, Ria Bintan Golf Course is also a golfer's heaven. ... more   less 
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Also Known As:
Club Med Ria Bintan Hotel Bintan
Club Med Bintan Island Riau Islands
Bintan Club Med

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