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“People & Location = awesome experience” 4 of 5 stars
Review of Club Med Bintan Island

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Club Med Bintan Island
4.0 of 5 Resort (All-Inclusive)   |   Jl Site A11 | Lagoi, Bintan Utara, Riau Islands Province 12920, Indonesia   |  
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Hotel amenities
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Ranked #3 of 27 hotels in Bintan Island
Brisbane
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“People & Location = awesome experience”
4 of 5 stars Reviewed September 7, 2013

This is our 2nd visit to Bintan, Club Med. Our 4th to a Club Med. Even though we were part of a group, Club Med for families is ideal. The staff are always friendly, will do anything they can to make your stay comfortable. We had beach front views, so nice! Our room was pleasant and always kept clean, coming back each day to an array of towel made animals on the kids beds. The GO Team from all around the world are fantastic. Our group worked with Sally D for Groups & Michael, Land Sports and they were happy to help in any way. People with character and a passion for their jobs. Kids Club is great with so many activities like Trapeze, Archery and games. Concerts are a laugh and walk off the beach to feed all the local fish.
The welcome, the stay, and the lovely farewell, that even gave me a tear in the eye. Love Club Med, love the GO Team... we will be back.
Bintan, is an awesome place away from the hustle & bustle.... beautiful location.

Room Tip: Families, interconnecting rooms. Ask for lower levels and facing the gardens & beach.
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,360 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
Gold Coast, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 6, 2013

We just had 5 nights at the resort as part of a group and had a great time. The resort itself is a little tired and could do with a spruce up. Nothing bad, just a few years old and nothing a fresh coat of paint wouldn't fix. The rooms were comfy and the facilities great.

This was our first time at a Club Med resort and the staff at the resort made it an incredible experience. Right from the welcome upon arrival to the farewell where they lined the driveway to wave us off, nothing was ever too much trouble. The GO team are there to look after the guests and that is exactly what they do, whatever we needed was arranged without any hassle.

I really liked the fact that the GO's mingle with the guests, we were joined for a meal on a few occasions by one of the GO's and it is cool to hear their stories of living and working in the resort as well as finding out about where they are from. There are staff there from all over the world.

The activities were really good, we tried the archery and the trapeze. Both were a lot of fun and made easy and safe by the staff. I also played 9 holes at Ria Bintan which was spectacular. It was easily organised by Rosie form the golf team. The Golf Pros, Bjorn, Rob & Wayan were a lot of fun and great to play golf with and enjoy a drink afterwards at the bar.

The beach is beautiful and safe, the water was warm and inviting. The different bars make it easy to find places to relax and the massages at the spa were amazing.

As we were there with a group, we had organised activities and Sally D, the Groups manager and Michael, the Land Sports manager were both fantastic. It is rare to receive service of the level they provided anywhere in the world.

If you are looking for a relaxing, carefree break, Club Med Bintan is a great option.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 6, 2013

Since I have been in the tourism industry since the past 10 years, I have always been attracted to and have sold Club Med holidays to many of my clients who wish to go to someplace where they can actually be disconnected from their everyday life. Listening to their feedback and experiences after they returned, only reinforced the fact that I HAVE TO make a trip there myself. Well, the opportunity presented itself and how....I went to the Bintan Island property belonging to Club Med on my honeymoon last year!!

Right from the time we entered and the way we were welcomed and checked in seamlessly to our rooms, I was very clear that this holiday / honeymoon was surely going to be a memorable one. What attracted me most about this place is that everyone right from the General Manager to the housekeeping staff have an infectious smile on their faces and are well informed about anything under the sun about the property. Like review title mentions, it truly is an epitome of the phrase 'Chill Out' because there are no deadlines to waking up, having your breakfast or any meals, doing any activities....it's as if time has no relevance or importance there!

The rooms are bathed in warm and earthy upholstery, have this mild and soothing lemongrass fragrance that instantly relaxes you and most of them face the sea....what else could you ask for? If you are the ones who can eat and drink like bottomless pits, then this is another reason to be here, a huge buffet welcomes you for breakfast, lunch and dinner and you can choose from different cuisines viz. Indian, Vietnamese, Chinese, Japanese, fast food, etc. You have not one but three bars open till midnight where you can make like gazelle and drink till you're almost staggering to get to your rooms!!

They also have a lot of activities for everyone from kids to senior citizens eg. swimming, water polo, aerobics, archery, dancing classes, stage performances by kids and the Club Med staff, yoga, spa treatments, etc.

All in all, I would give a double thumbs up to Club Med and certainly come back again albeit to their other properties in other spectacular locations and would strongly recommend this place to anyone looking out to chill and forget the everyday humdrum of life!!!!

Room Tip: Request for rooms with a view of the sea....really calm and peacful.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sunshine Coast
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 3, 2013

Have just returned from Club Med Bintan Island and very happy to share that the entire experience, from the moment we were greeted at terminal, to a somewhat sad to leave, farewell, was fantastic and would definately choose Club Med again.

All of the staff members were fabulous and focused on accommodating our groups needs so happily. In fact, the GO's Sally D and Michael the Landsports Co-Ordinator were so very, very helpful and went well above their call of duty to make every one of us have an extrordinary experience. The therapists in the Club Med Spa were exceptional and committed to pleasing their clients. What a wonderful trip and could not notice the difference in the quality of customer service when back on the mainland.

Thank you Club Med, one and all, you are all amazing.
Keep on dancin ' :-)

Stayed August 2013, traveled on business
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london
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 3, 2013

This resort has amazing staff; nothing too much trouble. always with a smile on their face and making you feel welcome. food was great. entertainment was enthusiastic if very variable in quality.

The down sides?

not enough bikes ; only 12 people can go for a ride each day.
if you want to snorkel off the beach, and see the lovely fish, then bring your own mask, as you can't borrow one unless you go on the official snorkelling boat trip.
it rains a lot. it is not possible to go for a walk as there is nowhere to walk to

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 3, 2013

Hello,

I always try to give review from an Indian perspective as we Indians are very fond of Food !!! And here you would be harassed for food.. The chef doesn't know to cook Indian Food at all, so dont go here if you are vegetarians !!! If you are an Indian but Non Vegetarian, you will have a feast... The spread is Entire Asia on your palate with global cuisine as well... Rooms, location, beach, activities all get 5 stars.. We had been to this place as it had Petit and Mini Clubs for Toddlers and young kids which keeps them busy as well enriches them too.. There are whole lots of activities; cultural, sports, fitness; for adults as well... The day is well planned and balanced... Would strongly recommend for couples as they would have a perfect mix of all... Its expensive tough but all hotels in Bintan are expensive but the culture and attention you get here is fantastic... Its an total Club Med experience !!!!

Room Tip: Probably Sea View
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albury, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 2, 2013

the resort is a little tired and could do with a reno but don't let that worry you. We were anxious before we left (having read the reviews) but all of that disappeared once we were there. The GO's make the club and they were excellent. The food was great ( better than the intercontinental Singapore!) but mainly Asian and spicy ( which we love).

TIPS:
-pay the extra and get a ground floor superior room ( new bathrooms) towards the specialtiy restaurant with a terrace

-pay for the upgrade on the ferry, esp on the return worth the money for the relaxed check in and speedy disembarkation

-avoid the Asian holidays if you are an aussie as we were one of 2 aussie families at the time ( a little difficult for our 4 year old to communicate with her new friends but loved the kids club)

- Bring your own nappies, v v expensive at the resort

- try the mangrove trip - see all the snakes in the trees!

ENJOY we did despite a fire in a generator 2 days in, all credit to club med looked after us and gave us an appropriate comensation package well done mae and her team

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Club Med Bintan Island

Address: Jl Site A11 | Lagoi, Bintan Utara, Riau Islands Province 12920, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Bintan Island
#2 Top resorts Hotel in Bintan Island
#3 On the Beach Hotel in Bintan Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Club Med Bintan Island 4*
Official Description (provided by the hotel):
The Island of Bintan to the south of Singapore is full of history, marked by fallen empires. Its tranquil bays were long used by the Orang Laut pirates as a refuge. This is where Club Med Bintan Island, a haven of tranquility and refinement combining modernity with Asian tradition, now nestles. From the terrace of the Bar, feast your eyes on the mass of lapis-lazuli blue, mother of pearl and emerald, from the pool to the lush gardens. Nearby, Ria Bintan Golf Course is also a golfer's heaven. ... more   less 
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Also Known As:
Club Med Ria Bintan Hotel Bintan
Club Med Bintan Island Riau Islands
Bintan Club Med

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