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“Truly memorable” 5 of 5 stars
Review of Club Med Bintan Island

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Club Med Bintan Island
4.0 of 5 Resort (All-Inclusive)   |   Jl Site A11 | Lagoi, Bintan Utara, Riau Islands Province 12920, Indonesia   |  
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Ranked #3 of 27 hotels in Bintan Island
Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
“Truly memorable”
5 of 5 stars Reviewed July 18, 2013

If you are new to Club Med here's my top 5 reasons to choose one of their resorts;

1. It's a truly personalised experience. The people who run the resort (GO's) are genuinely interested in knowing who you are and go to great lengths to ensure you have a good time. It's less like being 'served' and more like you're being entertained at their holiday house.

2. There are unlimited options for activities, including lessons, competitions, shows and events. For those who like to be active (adults or kids) this is the perfect holiday choice.

3. You don't have to get involved, socialise or be active if you don't want to. You can relax by the pool/beach and do nothing.

4. There is something for everyone to eat and drink - at any time. No more arguments about someone not liking what's on the menu, or how many soft drinks or cocktails to have in a day.

5. It is all inclusive. No worries about bill shock at the end of your stay, or paying for meals the kids don't eat.

This is my third Club Med holiday (Bali, Malaysia) and Bintan is my favourite so far. My top 5 favourites at Bintan

1. The beach. White sand, crystal clear water and teeming with tropical fish (that can be hand fed).

2. The Spa. Beautifully appointed, incredible staff, great treatments. Check for the daily specials - up to 30% off for two hours or more, plus value packages based on time of day were just a few of the things we took advantage of. My husband and I shared a beautiful ocean view room for 2.5 hours of treatments each and it was only AU$240.

3. The activities. Our kids (13 and 8) regularly disappeared for the whole day, with my son's must do's each day being the lunchtime pool game (water polo, basketball, races) and afternoon beach soccer (squeezed in around archery, circus, swimming, badminton, table tennis, beach games and so much more).

4. The location. 45 minutes by ferry from Singapore (ferry terminal is right near the airport). Perfect for a city and beach holiday without too much time wasted traveling.

5. The staff. Great bunch of people, no hierarchy or handing off responsibility, and despite the long hours always smiling and enjoying what they do. The girl who ran teens club came to farewell my daughter despite it being her one day off for the week - really memorable.

Room Tip: I would suggest an ocean view room is not worth the extra expense - we spent very little time in the...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (266)
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English first
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 17, 2013 via mobile

We stayed at bintan club med for 9 nights with our two children 11 month and 4. Our trip was part of a family get together 16 of us in total, 8 adults and 8 children.

We had read the reviews and were not expecting a high end establishment. There were a number of issues with the place but it was certainly better than we had expected.

Being all inclusive made the stay very easy. We were able to book a table that accommodates all 16 of us each night, and the buffet, while not fine dinning, was quite good, albeit we had low expectations. Our 4 year old ate more for breakfast lunch and dinner everyday than he ever would at home, and we were always able to find a varied selection that we were more than happy with. The wine was also quite drinkable which surprised me. Our 11 month old lived on the Heinz baby food that was provided. It was just a shame there was such a limited variety.

The beach is picture perfect, private with soft white sand that is perfect for building castles. The sea was clear and warm. Just one issue, given its proximity to the Singapore shipping channel there was always a slight oil slick that you could not see but it ruined our white swim suits.

The pool is small and not that picturesque but all 8 of the kids loved it. It was cleaned every morning and we never had trouble finding lounges by the pool or at the beach despite it being the Singapore and Australian school holidays.

We never entered our children into the clubs and this meant that we had to convince the GOs to let our son have a go at the tight rope, on our second attempt we finally were able to let him have a go and he loved it.

Some of the other kids in our group being older took part in the trapeze and also some of the nightly shows and they had almost as much fun as we did watching them.

Four of us booked a trip to Ria Bintan for a round of golf. This was seamlessly organised by club med and the course was absolutely superb.

The highlight of our stay was the invitational dinner at Ria bintan the golf pros from club med and their demonstrations were very good and the food was a notch above what was normally served at the buffet.

The rooms are in need of a make over, the shower hose was falling apart and there was mould on the walls. The beds were comfortable and the sheets clean and the air conditioning worked.

All up its a good place for a large family get together, or for a family trip with children aged 5-14. I would certainly not recommend club med bintan for couples or those looking for rest and relaxation. The pace here is relentless and really is very much geared to the children.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 16, 2013

Well this is teh second time we have stayed at Bintan and again it was a great stay. 2 daughters 15 and 12, the kids just get up and run with the other kids all days, it's a great rest for parents and a real break from having to continually entertain kids. Food is good (not great), rooms are getting a bit old but are good size. Staff are fun and thoughtful. One of our kids were ill while we were there and the support from the onsite doctor was great. Club Med is Club Med - they do it well for what they offer. Total rest and relaxation, very safe environment, with friendly caring staff. Beds are a bit hard for my liking, plenty of food and cocktails all day and night, great location on the beach.

Room Tip: If you vann pay the extra for the deluxe suites that look out over the main beach - seaview rooms lo...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney Australia
Top Contributor
67 reviews 67 reviews
38 hotel reviews
Reviews in 40 cities Reviews in 40 cities
86 helpful votes 86 helpful votes
1 of 5 stars Reviewed July 16, 2013

If you like quantity with little quality then this is the place for you.
The local staff attending in the restaurants are very obliging and cannot be faulted.
There is a great range of activities to keep most but not all children happy and occupied.for most of the time.
Regrettably our holiday was spoiled by a number of preventable happenings.
The food is plentiful but features quantity rather than quality.
Food that should be hot e.g. French fries, hash browns, pastas, pancakes, omelettes etc., are offered either cold or lukewarm. When I mentioned the hash browns to the head chef his reply was roughly "What do you want the hash brown chef to do?" "He can't keep serving those hot!"

We are here at the moment having checked in as a family of 11.
Four of the family left prematurely after a disagreement over the interpretation of what was meant by Club Med's generous offer to "Extend your stay at a 20% discount!".
The rooms are very ordinary and in need of an upgrade.
The internet, included in the price, is intermittent and the poor quality is extremely frustrating.

The "policy" is to charge for additional soft drink once the original 6 cans supplied in the mini bar is depleted. We paid a "discounted" $20,515 for a 14 night stay in 3 rooms with the 1 mini bar in the "Deluxe" supplied with 6 cans of soft drink. One wonders what clown devised such a stupid policy that offers 6 cans to be consumed over 14 days and yet would have restocked the bar with 42 cans at no charge had we booked in for 7 stays of 2 nights.

I am writing at a desk in a dimly lit "Deluxe room Sea View" with no overhead light or desk lamp. The corridors are poorly maintained with litter left in the same place over several days.

2 nights ago a staff member spilt a full glass of lemonade on our bar table and my laptop computer. He left without saying a word, we thought to obtain cleaning material. To our amazement he returned to the bar and continued to mix and serve cocktails to others and made no effort to clean our table.

At 1.30pm today I told management that a number (seven in a row) of crucial pathway lights were unlit and inviting disaster.
Tonight at 11.36pm the same lights remain out along with a number of hallway lights..

Now here's the RIP OFF...
Because we arrived before lunch on day 1 we are entitled to 14 breakfasts, 14 dinners BUT ONLY 13 LUNCHES. Had we arrived after 12 noon we would have been entitled to 14 breakfasts, 14 dinners and 14 lunches. The incompetent staff here can only offer that it is "policy" to charge for lunch on day 1 because we CATCH an early ferry despite the fact that we LEAVE on an early ferry on day 15.

We have been "members" for over 30 years having first stayed at the now defunct Moorea in 1981 and then Bora Bora as well as Bali, Ixtapa, Cancun, Bintan (3 times previously) and Lindeman Island. In that time we have witnessed a progressive deterioration in the quality of the holiday offering.
The original Club Med concept advertising featured "No newspapers, no TV , no telephones and no money!".
Sadly there is an increasing and intrusive commercial presence with the guest bombarded with a "local market", photos at outrageous prices and continuous "specials" at the boutique.

Club Med charge SG$272 a couple including transport to play golf at Ria Bintan.
But we played there for SG$226 a couple including transport and a 15 minute foot massage per golfer and 2 bottles of water and golfers insurance and lunch for 2.
Over 8 days Club Med asked SG$368 over the going price to play golf next door at a course that features in their promotional material!
Perhaps management would care to publicly justify this by replying to our review.


Do right. Do your best. Treat others as you want to be treated.

DELIVER MORE PROMISE LESS RATHER THAN
PROMISE MORE DELIVER LESS

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMedAP, General Manager at Club Med Bintan Island, responded to this review, July 22, 2013
Dear Guest,

I would like to thank you for your feedback.

I am pleased to hear that you enjoyed our staff service and the activities which Club Med is known for with over 60 activities worldwide on offer.

I have indeed reviewed this unfortunate incident regarding the additional charges that was requested for your early arrival / check-in. I would like to clarify that Club Med’s all inclusive concept includes 3 meals for each night of stay as part of the inclusions. (Main Restaurant and a la carte Restaurant included). Check-in times is after 3h00pm in all of our Resorts and we therefore allow for dinner on arrival day and then, breakfast and lunch will be included on departure day. In this instance, since you were leaving the Resort early on your departure day and were not having lunch on your departure day, we should have offered complimentary lunch on your arrival and this was an error on our behalf.

Please accept my sincere apologies for this misunderstanding with my team members and we will contact you directly for the refund process. I am pleased that you were able to enjoy the Resort with your early arrival / check-in on arrival day.

Regarding the mini bar feedback, indeed, Club Med is an all-inclusive and our standard offer Deluxe rooms with stocked mini bar on arrival. Due our open bar concept and all the drinks included at the Main Bar, we do not refill your personal room mini fridge during the stay. I take your feedback on board and will share with my team Managers for future improvement.

I am sorry that not all aspect of your stay met your expectations and once again, I thank you for your feedback.

Kind Regards,
Chef de Village / General Manager - Club Med Bintan Island
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 15, 2013

It is a pity that the quality of the resort and the service, particularly of the local staff, does not mirror the beautiful setting of the hotel. Having previously stayed at a Club Med Le Cannonier we were incredibly disappointed with the level of service from the local staff at Bintan. Ordering an (alcoholic) drink at dinner became an ordeal and something which should have been offered upon seating at the table. The continuously disappearing teaspoons, which either were never set at the table initially, became a treasure hunt at EVERY meal time and eventually a source of continuous entertainment while on the hunt for one. Coffee machines were generally broken at least 2 out of every 3 days. Restaurant staff should also be advised that sauces are to be placed after serving the dish (and not before) as this creates a queuing problem. There is no ambiance in the Waterfall restaurant with the main area echoing like a large dining hall (no background music) - choose to sit in the room to the left as you enter the main door. Kids food repeats every day with limited choices. Seating areas around the resort are generally uncomfortable and not a place to linger or socialise and are also limited. Rooms are dated and beds and pillows are incredibly uncomfortable. We stayed in a deluxe room so I felt these facilities should have been better. A guest in a club room remarked that his sheets had holes in them! Rooms were very clean, however the restaurant floor was not. The beach and pool facilities are excellent although more umbrellas are needed at the bottom pool. Nightly entertainment was excellent and daily entertainment seemed lively although somewhat repetitive. My kids felt the same with the kids club programme - 3 tie dies in 1 week. Archery every day etc. Overall a quiet resort. A 4 day stay would probably be long enough but I think I would choose a different Club Med, particularly one with more attention to detail!

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 15, 2013

Cannot say enough about this amazing resort. Beautiful pools, serene beach, activities galore, great food and staff who are above and beyond expectations.
The kids club is so well run. Our kids were extremely happy. The staff are professional, cheerful and dedicated.
Infact all of the staff from waiting staff to reception are fantastic.
This place is a real credit to mei the manager.
We will definitely be back next year.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pietermaritzburg, KwaZulu-Natal, South Africa
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2013

Just returned from a visit to this beautiful resort! It was amazing! This is the perfect holiday spot for South Africans - such a pity that most don't even know where this island is! Just a short ferry trip from Singapore and you are in paradise! A very special thanks to the South African GO's that made our stay so special - Sally D, Shirley, Rob & Bjorn - you guys rock! Also we have to mention Laura - you're enthusiasm for South Africa is amazing and your energy never ending! This resort has scored full points in every aspect! The warm sea water with no waves was amazing (we shared it with the fish swimming all around us at the rock pools!), The food was good, the rooms were fine (you only ever sleep there!), the entertainment great - what more can you ask for? Oh yes - a perfect beach! Will definitely be back!!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Med Bintan Island

Address: Jl Site A11 | Lagoi, Bintan Utara, Riau Islands Province 12920, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Bintan Island
#2 Top resorts Hotel in Bintan Island
#3 On the Beach Hotel in Bintan Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Club Med Bintan Island 4*
Official Description (provided by the hotel):
The Island of Bintan to the south of Singapore is full of history, marked by fallen empires. Its tranquil bays were long used by the Orang Laut pirates as a refuge. This is where Club Med Bintan Island, a haven of tranquility and refinement combining modernity with Asian tradition, now nestles. From the terrace of the Bar, feast your eyes on the mass of lapis-lazuli blue, mother of pearl and emerald, from the pool to the lush gardens. Nearby, Ria Bintan Golf Course is also a golfer's heaven. ... more   less 
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Also Known As:
Club Med Ria Bintan Hotel Bintan
Club Med Bintan Island Riau Islands
Bintan Club Med

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