Just came back from a 5D4N stay over at the resort. Let me try to break down the whole experience.
Ferry: The resort is 45 mins by ferry from Tanah Merah Ferry Terminal. Do ensure that you upgrade to Emerald Class for an additional S$21 per seat per way. It makes the whole check-in process hassle free. There is a lounge for you to rest and relax before boarding the ferry. You will be the last to board and first to alight from the ferry, hence when it comes to custom check-in, it is much faster.
Transfer to Club Med: Look out for the Club Med counter which is near to the exit. You will be given a luggage tag, the next time you will see your luggage will be when you are in your room. This also means that you will be assigned a room when you are at the counter. The bus will wait for all passengers to arrive before leaving to the resort.
Upon arrival: There was a huge fan-fare greeting our arrival and you will be served with a glass of cold drink which is perfect for the weather. There will be a briefing for different languages before the assigned GO usher you to your room.
Our Room: After reading so much about the room, we have mentally prepared ourselves for the condition. Yes, it is a bit old and tired but you are in Club Med, who stays in the room!!! Personally, I find that the room is acceptable.
My husband is quite sensitive to dust and he was sneezing non-stop when we were in the room. He called for housekeeping to clean the room again. The housekeeping staffs were very prompt and cleaned up the room while we were having our lunch.
Our block is near to the main building as well as all facilities and it has a lovely view of the beach. Some reviews wrote about having to walk a long distance to the main building. To be frank, the blocks are not too far away from the main building, a quick stroll of 3 mins is all you need.
Restaurants: There are 2 main restaurant in the resort. Buffet Style at the Waterfall and ala carte at La Terrasse.
La Terrasse offers a fantastic view of the South China Sea. It opens late for breakfast 1000 till 1100. Lunch 1400 till 1730. Dinner starts at 1845 and you have to reserve if you would like to have your dinner there. Reservation starts at 700 at the Waterfall. Maximum number of pax for the restaurant is 100.
Waterfall opens at 0700 till 1015 for breakfast, lunch 1200 till 1415 and dinner 1830 till 2100. It offers good and wide selection of buffet, the quality of food is quite good as well.
I prefers Waterfall to La terrasse as there are more variety of food available.
Watersports: Do reserve your slots early as the places are quite limited. Even though reservation starts at 900, you can see a queue forming at around 850. We've tried the wind surfing and snorkeling.
A big thank you to Alex for being so patient and clear in your coaching. We had great fun in wind surfing.
As for snorkeling, do not expect clear water and tons of fishes. Visibility is poor and the corals are dead. Do bring along some bread to feed the fishes.
Mini Club: We traveled with our 2 year old child and we decided to leave her with the Petit Club for one of the day. Petit club is chargeable at S$25 for half a day and S$50 for a full day. The activities lined up for the club is quite comprehensive and my girl enjoyed herself for the day.
We had a bad encounter with some of the GOs in the petit club and this accounts for the Very Good rating instead of the Excellent rating. In order to register the child for the petit club, you have to open an account with the check-in counter at the main lobby ( do remember to bring your credit card along). I opened an account and registered for my child the day before. On the actual day, I was told by one of the GO, that there is no more vacancy as I did not make payment when I registered. I was quite taken aback as I did ask the GO who did my registration regarding the payment and all she did was to take a look at the credit account. I've the whole day planned out and now I've to cancel all my plans just because the GO did not inform me to pay. The GO who was on duty in the morning also didn't really help and all she could say is you did not make any payment. Luckily, Stephanie, the petit club supervisor came and acknowledge that it was a mistake on their part and agreed to let my child to be part of their programme.
Even though we had a bad encounter, I must applaud the GOs for the fantastic job in coming up with the mini club show and kept all the kids involved. Well done GOs.
SPA: The SPA has a daily promotion. If you are interested for some massage, do check with the staff at the SPA counter (near to the check-in counter) for more details. We took the buy 2 get 1 free offer for a 1.5 hour massage. We paid S$280 for the whole massage which I find that it is quite reasonable. The room has a great view of the sea. Do not take the afternoon slot as the room can be quite stuffy and warm due to the afternoon sun.
On the overall, we enjoyed out stay and a BIG THANK YOU to Mel and her team. It has been a memorable stay and we do look forward to our next stay.
Kampar block is the nearest to all activities BUT it can be very noisy at night.
Jati has a lovely...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.