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“Great vacation with unbelievable customer service!” 5 of 5 stars
Review of Club Med Bintan Island

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Club Med Bintan Island
4.0 of 5 Resort (All-Inclusive)   |   Jl Site A11 | Lagoi, Bintan Utara, Riau Islands Province 12920, Indonesia   |  
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Ranked #2 of 28 Hotels in Bintan Island
Shanghai, China
1 review
3 helpful votes 3 helpful votes
“Great vacation with unbelievable customer service!”
5 of 5 stars Reviewed February 6, 2013

"Thank u" is far not enough to express my appreciation to the G.O. Team here, event manager,Sally, and village manager, Mike.

This is our fourth time in Club Med in last three years because of nice resort, service ( food/ activities) and Mini /Kids Club programs especially the Big Kids Show that my 8 years girl enjoyed the most.

Before we came we had calls and several emails exchanged with Sally,Event Manager, for the date of Show that we were booking the air tickets and rooms here. End up and luckily, this week Kids Show was arranged during our Stay that my daughter had great chance to perform on the stage and also acted as MC,how amazing and unique experience to her for growth.

Village manager ,Mike,also happened knowing my daughter's birthday is coming in 10 days that arranged Surprised Birthday Cake celebration to her during our last stay lunch time.How luck and service that team provided here.

Last but not least, I also appreciated Rob from Sports team lending me his own adapter after we checking out, Nick from Bar team taking us to the room,when we just landed., Simon ,chief chef, made nice food for us, especially Kids Club G.O., u all made our Stay as fabulous and memorable vacation.

We are fans of Club Med. We are back again!!!!!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,489 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (284)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Any
English first
Wollongong, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2013

Great for a family holiday.

Each one of the GO's went to so much effort in all their dealings with us and in particular with the children. We can honestly say that it was the GO team that turned it from being a fantastic holiday to a truly magical and unforgettable experience.. The GO's attended to our needs as well as the children's. Nothing was ever too much trouble.

There is so much to do, both parents and and children can be occupied from 9:00am - 10:00pm at night. You can do as much or as little as you wish. There is always somthing going on. The shows in the evening are great.

From the maintenance staff, kitchen staff to the GO's we could see everyone take pride in their job and were so friendly and courteous all in our dealings with them.

Mini Club team were terrific. We can't speak highly enough of them and how they looked after the kids .Otto,Sally,Farjar,Yuki,Sun,Ruzi,Keke,Jaya,Arbi and Stephanie.

The fantastic Boutique team lead by Masumi, nothing was ever too much trouble. Tarik and his circus team who were great with the kids! The reception team were always very pleasant to deal with.

Special thanks to the amazing GO's Ara,Suna,Marco, Daud, Ibra,Shira,Rob, Nik, Wayan,Arielle,Eric,Johnno,Bjorn,Josh, Sukasa,Jaya, Jayarate, Leo and JP as well as Mike - CDV who does a great job leading the team.

Our family was involved in the shows, which was so much fun.

The kids were crying when we left.

We will defintely be back

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 30, 2013

We just came back from few days in Club Med Bintan and simply want to go back. Kids had their "best holiday" dixit. And when kids are happy... parents are super happy! The GOs are all great with a special mention to the sweet Stéphanie, Fajar and Kéké from the mini club, Tarik, jeff, Louis and Ashley (brilliant and very professional team!) at the Trapeze, Olivier and Sarish at the bar, JP at the archery, Sierra at the shop and the bubbly Arielle at the reception. And I forgot all the soccer and volleyball players, and Eric, and Steph and … too many dedicated and talented people.
An International team of GOs to please International GMs and it works every night. Food was very good and diverse. Rooms are spacious but would benefit from a refreshing work, but that’s true at the end you don’t spend much time in your room.
Very happy with our stay and would definitely go back, hopefully soon ….
Pascal, Thomas, Lucas & Sophie

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 26, 2013

Good resort, friendly, talented guest officers, delicious food, nice drinks, comfy rooms. One unpleasant thing is that if you didn't bring your sport shoes, you will not be allowed to join any outdoor activities. And this pissed me off pretty much. Didn't encounter such a problem at other resorts.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 21, 2013

I should have posted my review earlier.

My girlfriend and I visited to Club Med Bintan during Christmas in 2012. It's our first Club Med trip and we really enjoyed the stay.

The food at Club Med Bintan is nice, especially the Christmas Eve dinner! There is a lot of choices at the buffet restaurant (Waterfall).

Activities are included in our package. I did try and enjoy them even thought I am not a sports person.

GOs there are friendly and talented. At night, GOs gave us some awesome shows. A Chinese GO with a lovely smile, Helen, joined us for dinner. My girlfriend and I did enjoy chatting with her. We can feel the passion they have towards to their job. Thanks to Helen! thanks to the CDV (general manager) Mike! and thanks to all the GOs who make our holiday so much fun!!

It's one of the best holiday I had! Definitely we will go back to Club Med again this year.

Cheers

W.H.Y.

Room Tip: Deluxe Rooms are nearer to the main restaurant. Recommended..
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 19, 2013

Great for family and brief gateaway!! The GOs were excellent and passionate in their jobs! Special thanks to Pascal for his great patience and fun activities, also to Rob for the great effort and funfilled & Exciting activities & events all day & nights......

Room Tip: near the beach
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subang Jaya, Malaysia
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 17, 2013

Had a blast at the hotel. As expected, GOs are very hospitable and will cater to your every whim even on a sweltering hot day. They are so friendly and very entertaining! Our GO, Olivia was really really nice! The GOs would sit down with you during your meals and just chat with you. Marco was excellent too! He's such a joker.

Rooms were big and clean. Bed and pillows were comfy^^ One complaint about the room is the wooden panels separating the rooms in the balcony. They were so old and it looked like they would fall apart any moment. They even provided insect repellent in the rooms which really helped to keep the mozzies away :)

The variety of food served was good and some tasted good while others were so-so. Ice cream at every meal except for breakfast :p We usually look forward to the after dinner events. The night shows by the staff were really entertaining.

There were enough activities to keep yourself busy throughout your stay. In fact, we didn't even have enough time to do most of them. Badminton, tennis, archery, water polo, volleyball, kayak, sailing, water aerobics, yoga, pilates, dancing lessons and so much more!! Main attraction would be the trapeze. A must try! Another complaint would be the smelly badminton racquets. They really stunk real bad. They probably haven't changed the grip before *eeyuck*
I couldn't get the smell off my hands even after washing my hands a few times.

Loved my stay there and would definitely go back again~ Keep up the excellent job !

Room Tip: Request for rooms closer to the main wing especially if you have kids! You won't have to walk su...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Med Bintan Island

Address: Jl Site A11 | Lagoi, Bintan Utara, Riau Islands Province 12920, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Bintan Island
#1 Luxury Hotel in Bintan Island
#2 On the Beach Hotel in Bintan Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Club Med Bintan Island 4*
Number of rooms: 311
Official Description (provided by the hotel):
The Island of Bintan to the south of Singapore is full of history, marked by fallen empires. Its tranquil bays were long used by the Orang Laut pirates as a refuge. This is where Club Med Bintan Island, a haven of tranquility and refinement combining modernity with Asian tradition, now nestles. From the terrace of the Bar, feast your eyes on the mass of lapis-lazuli blue, mother of pearl and emerald, from the pool to the lush gardens. Nearby, Ria Bintan Golf Course is also a golfer's heaven. ... more   less 
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Also Known As:
Club Med Ria Bintan Hotel Bintan
Club Med Bintan Island Riau Islands
Bintan Club Med

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