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“Amazing time, so much fun. Great Family Holiday” 5 of 5 stars
Review of Club Med Bintan Island

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Club Med Bintan Island
4.0 of 5 Resort (All-Inclusive)   |   Jl Site A11 | Lagoi, Bintan Utara, Riau Islands Province 12920, Indonesia   |  
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Ranked #3 of 28 Hotels in Bintan Island
Wollongong, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Amazing time, so much fun. Great Family Holiday”
5 of 5 stars Reviewed February 3, 2013

Great for a family holiday.

Each one of the GO's went to so much effort in all their dealings with us and in particular with the children. We can honestly say that it was the GO team that turned it from being a fantastic holiday to a truly magical and unforgettable experience.. The GO's attended to our needs as well as the children's. Nothing was ever too much trouble.

There is so much to do, both parents and and children can be occupied from 9:00am - 10:00pm at night. You can do as much or as little as you wish. There is always somthing going on. The shows in the evening are great.

From the maintenance staff, kitchen staff to the GO's we could see everyone take pride in their job and were so friendly and courteous all in our dealings with them.

Mini Club team were terrific. We can't speak highly enough of them and how they looked after the kids .Otto,Sally,Farjar,Yuki,Sun,Ruzi,Keke,Jaya,Arbi and Stephanie.

The fantastic Boutique team lead by Masumi, nothing was ever too much trouble. Tarik and his circus team who were great with the kids! The reception team were always very pleasant to deal with.

Special thanks to the amazing GO's Ara,Suna,Marco, Daud, Ibra,Shira,Rob, Nik, Wayan,Arielle,Eric,Johnno,Bjorn,Josh, Sukasa,Jaya, Jayarate, Leo and JP as well as Mike - CDV who does a great job leading the team.

Our family was involved in the shows, which was so much fun.

The kids were crying when we left.

We will defintely be back

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,457 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (281)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Any
English first
Wellington, New Zealand
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 30, 2013

We just came back from few days in Club Med Bintan and simply want to go back. Kids had their "best holiday" dixit. And when kids are happy... parents are super happy! The GOs are all great with a special mention to the sweet Stéphanie, Fajar and Kéké from the mini club, Tarik, jeff, Louis and Ashley (brilliant and very professional team!) at the Trapeze, Olivier and Sarish at the bar, JP at the archery, Sierra at the shop and the bubbly Arielle at the reception. And I forgot all the soccer and volleyball players, and Eric, and Steph and … too many dedicated and talented people.
An International team of GOs to please International GMs and it works every night. Food was very good and diverse. Rooms are spacious but would benefit from a refreshing work, but that’s true at the end you don’t spend much time in your room.
Very happy with our stay and would definitely go back, hopefully soon ….
Pascal, Thomas, Lucas & Sophie

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 26, 2013

Good resort, friendly, talented guest officers, delicious food, nice drinks, comfy rooms. One unpleasant thing is that if you didn't bring your sport shoes, you will not be allowed to join any outdoor activities. And this pissed me off pretty much. Didn't encounter such a problem at other resorts.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 21, 2013

I should have posted my review earlier.

My girlfriend and I visited to Club Med Bintan during Christmas in 2012. It's our first Club Med trip and we really enjoyed the stay.

The food at Club Med Bintan is nice, especially the Christmas Eve dinner! There is a lot of choices at the buffet restaurant (Waterfall).

Activities are included in our package. I did try and enjoy them even thought I am not a sports person.

GOs there are friendly and talented. At night, GOs gave us some awesome shows. A Chinese GO with a lovely smile, Helen, joined us for dinner. My girlfriend and I did enjoy chatting with her. We can feel the passion they have towards to their job. Thanks to Helen! thanks to the CDV (general manager) Mike! and thanks to all the GOs who make our holiday so much fun!!

It's one of the best holiday I had! Definitely we will go back to Club Med again this year.

Cheers

W.H.Y.

Room Tip: Deluxe Rooms are nearer to the main restaurant. Recommended..
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 19, 2013

Great for family and brief gateaway!! The GOs were excellent and passionate in their jobs! Special thanks to Pascal for his great patience and fun activities, also to Rob for the great effort and funfilled & Exciting activities & events all day & nights......

Room Tip: near the beach
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subang Jaya, Malaysia
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 17, 2013

Had a blast at the hotel. As expected, GOs are very hospitable and will cater to your every whim even on a sweltering hot day. They are so friendly and very entertaining! Our GO, Olivia was really really nice! The GOs would sit down with you during your meals and just chat with you. Marco was excellent too! He's such a joker.

Rooms were big and clean. Bed and pillows were comfy^^ One complaint about the room is the wooden panels separating the rooms in the balcony. They were so old and it looked like they would fall apart any moment. They even provided insect repellent in the rooms which really helped to keep the mozzies away :)

The variety of food served was good and some tasted good while others were so-so. Ice cream at every meal except for breakfast :p We usually look forward to the after dinner events. The night shows by the staff were really entertaining.

There were enough activities to keep yourself busy throughout your stay. In fact, we didn't even have enough time to do most of them. Badminton, tennis, archery, water polo, volleyball, kayak, sailing, water aerobics, yoga, pilates, dancing lessons and so much more!! Main attraction would be the trapeze. A must try! Another complaint would be the smelly badminton racquets. They really stunk real bad. They probably haven't changed the grip before *eeyuck*
I couldn't get the smell off my hands even after washing my hands a few times.

Loved my stay there and would definitely go back again~ Keep up the excellent job !

Room Tip: Request for rooms closer to the main wing especially if you have kids! You won't have to walk su...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 17, 2013

We wanted the ocean, a beach, a pool, negligible hassle, and a quick getaway. We did not want to have to think about anything, or prepare anything. Club Med Bintan fit the bill. It was only 45 minutes away by ferry. Its all-inclusive package meant that we would not have to check city guides to find out where to eat. The kids club had rave reviews. Since the package included two inter-connecting rooms, we'd have a bit more space than usual. And they had a 5D4N Kids Go Free deal. Perfect.

The Kids Club is excellently-run and probably the heart of every family's trip. Children can stay there from 8.30am till the 4.30pm pick-up. In between they are brought around to experience all the resort's activities -- archery, tight-rope walking, the trapeze, tennis, ball games, beach telematches, kite decorating and flying on the beach, art and craft, yoga, dance... The kids even have their own buffet lunch at their own restaurant.

Accommodation: Spring for a better class of room if you can. Because the resort is directly on the beach and sea-facing, most of the fixtures have been worn by salt and other elements. One bathroom was rather mouldy. One room had a perpetually damp-feeling floor. Two pillows had stinky bed head-never-been-washed odour. The wood in the rooms -- cupboards, tables, etc -- had seen better days.

Guests: We were there during the school holidays, and on a Kids Go Free deal. The resort was four-fifths full but it only felt really crowded during meal-times.

Dining: Meals have regulated timings. The grub is passable at best. But strangely, after a couple of days, you get used to the flavours and everything starts to taste better. The variety is good enough as far as international cuisine is concerned (remember, this is not a five-star resort) and once again, Club Med excels in the child-friendly aspect. There are compartmentalised trays with coloured areas for different types of food to encourage children to take the right amount of nutrients. Child-sized utensils, cups, and straws. High chairs and booster seats. There's a fridge with bottles of baby food, kettle for hot water, a bottle warmer.

Would we go again? Oh yes, why not?

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Med Bintan Island

Address: Jl Site A11 | Lagoi, Bintan Utara, Riau Islands Province 12920, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Bintan Island
#2 Top resorts Hotel in Bintan Island
#3 On the Beach Hotel in Bintan Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Club Med Bintan Island 4*
Number of rooms: 295
Official Description (provided by the hotel):
The Island of Bintan to the south of Singapore is full of history, marked by fallen empires. Its tranquil bays were long used by the Orang Laut pirates as a refuge. This is where Club Med Bintan Island, a haven of tranquility and refinement combining modernity with Asian tradition, now nestles. From the terrace of the Bar, feast your eyes on the mass of lapis-lazuli blue, mother of pearl and emerald, from the pool to the lush gardens. Nearby, Ria Bintan Golf Course is also a golfer's heaven. ... more   less 
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Also Known As:
Club Med Ria Bintan Hotel Bintan
Club Med Bintan Island Riau Islands
Bintan Club Med

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