We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worst service in the world” 1 of 5 stars
Review of Warung Rust Restaurant

No photo provided
Got a photo?
Add it.
Warung Rust Restaurant
Gili Meno harbour, Riau Islands Province, Indonesia
Improve this listing
Ranked #31 of 47 Restaurants in Bintan Island
Cuisines: Seafood
Restaurant details
Red Deer, Canada
Level Contributor
81 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 85 helpful votes
“Worst service in the world”
1 of 5 stars Reviewed March 18, 2013

Rust (or Rus) Warung is a large restaurant on the east side of Gili Meno, near the main harbour. In the evenings they do fish BBQ and have a big selection of fresh seafood to choose from. However, we never got the chance to try it . . .

Here's the story. We arrived at the restaurant at about 7:00 p.m., just before a large group of about 10 or 12 people. We thought the prices were a bit high, but the fish looked fresh and we decided to stay. We selected our fish, had our name and meal selection written down on a slip by the proprietor, and sat down to a drink. Meanwhile, servers swarmed the large group that arrived after us. Their meals arrived but not ours. Three or four times over the hour and a half that we were there a server would come to us and ask "What did you order?" We patiently explained our order each time and gave them our name and waited for our meal to arrive. Not. After about 90 minutes they brought us meals but by that point we said it had taken far too long and that we weren't staying. There was no apology from the owner for the confusion and the long wait, and no consideration for our drink bill (1 drink each).

Nobody here seemed to know what they were doing and no one was providing any direction for the staff. Unprofessionally managed, or maybe better to say non-managed. We won't go back.

  • Visited March 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1 review from our community

Travelers who viewed Warung Rust Restaurant also viewed

Tanjung Pinang, Bintan Island
Bintan Island, Riau Archipelago

Been to Warung Rust Restaurant? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing