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“Good customer service, great location, facilities pretty good too.” 4 of 5 stars
Review of Angsana Bintan

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Angsana Bintan
4.5 of 5 Hotel   |   Jalan Teluk Berembang | Laguna Bintan, Riau Islands Province 29155, Indonesia   |  
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Ranked #6 of 26 hotels in Bintan Island
Singapore, Singapore
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Good customer service, great location, facilities pretty good too.”
4 of 5 stars Reviewed March 16, 2013

If you want a quick getaway from the urbanisation of Singapore and want it to be fairly cheap and cheerful, then you can't go far wrong with Angsana. The smiles from the staff are genuine, the Spa is fantastic and the pool & beach are great. The hotel is fine, albeit it's not 5 star luxury, but nothing to complain about, it's clean and perfectly nice, but some of the extra touches you'd find in a more expensive/exclusive establishment aren't there. (e.g Aircon very noisy, no toiletries like shower caps, etc, a very slightly musky smell in room) but I'm really nit picking. The biggest disappointment is the food, it's ok but it's priced way over the top for what it is, that applies to breakfast, lunch & dinner. Again, fine for the family but don't expect to be blown away with quality. My husband and I opted for a "destination dining" experience at nearby sister hotel bunyan tree on the golf course, overlooking the South China Sea, it was expensive but worth it - the food was of a much higher quality and the experience of private dining was a real treat.

Stayed March 2013, traveled as a couple
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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A TripAdvisor Member
5 of 5 stars Reviewed March 16, 2013

I visited the angsana resort bintan with my family on Feb 2013 and to be honest it was one of the most thrilling and relaxing holidays we had ever experienced. This is mostly because of the great hospitality and outstanding service at the hotel. We stayed there for 4 nights and never faced any problems. The friendly smiles on the face of the staff kept us joyou at all times. Special thanks to Benny for his great efforts in keeping us entertained with various activities which he carried out. I fully recommendnthis hotel for relaxation and peace seekers

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Angsana.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 15, 2013

What a fantastic 5 nights we had in the Angsana Bintan. We were looked after from the first minute to the last. The bedroom, pool, beach, hotel staff, food, beach, everything. We stayed there on our way back from Australia after flying into Singapore. Reccomend it to all.

Room Tip: All rooms have a sea view, but first floor better
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 12, 2013

C'mon folks... Just got back from a fantastic vacation at the Angsana Bintan. I'd take the negative reviews below with a pinch of sea salt... They are too harsh! Sure, the facility isn't brand new, but then the room rates aren't premium either. The rooms are very, very comfy, spotlessly maintained and everything that should work, does. The bathrooms are fine... Large and well appointed. The only problem I had there was with the shower angle... The shower head is too low for a tall person, and the water pressure is so-so. The resort itself is lovely... Smack on the beach, and the swimming pool is fantastic... Big, clean and not crowded. Yes, the food is expensive for what you're served. And an after dinner Kahlua on the rocks will set you back about US$14 at the lobby bar.

The Laguna Bintan golf course was fantastic... I had the course to myself (unlike Ria Bintan) and played 6 rounds in 3 days with a knowledgeable caddy and pretty good fairways, including 2 holes right by the ocean. Pure bliss! So my tip to you guys is to go to Angsana and have fun. Be prepared for pricey food. And request an ocean view room... They're worth it.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
68 reviews 68 reviews
68 hotel reviews
Reviews in 43 cities Reviews in 43 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 10, 2013

When we arrived at noon way ahead of their check-in time at 3pm, we thought they would allow us to check-in early. However, we sat at the reception area for an hour while they slowly settled the registration, then another 2 hours eating lunch by the beach.

Surprisingly, everything is charged in USD instead of SGD, so it was already comparatively pricier. Food and drinks are average and overpriced. Some facades are not well-maintained, and the smell of ginger lingers throughout the resort. I hate that the spa is fully booked every single hour.

One good point though - we went for dinner and returned to find the room made up and towels replaced! Beach was nice and relatively untouched. Nice swimming pool next to a patio overlooking the beach. Quite a sight in the day.

I would suggest skipping this overly family-friendly resort for couples. Too many kids at all times of the day.

Stayed November 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 27, 2013

We loved the room - beautiful and clean, and well provided for. But it was not very relaxing. Admittedly it was busy because of Chinese New Year but there was no lounge area in which to relax and the Lotus Cafe was way too chaotic. I do not like that they quote prices in USD and they have a real cheek charging high prices for the food and the spa treatments, especially when you can both of these way cheaper just ten minutes away in Pasar Oleh Oleh, which is what we did. Shuttle service cost only 5 SD return.
The tour brochure (Infinity Holidays) misled us to think that it was good for couples. Maybe we were just unlucky because of all the families there. But maybe this is the usual clientele?

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 24, 2013

4th time staying at the Angsana Bintan resort, and this will be my final and last time. The state of this resort is bad, and does not justified the price, or the reputation of Angsana. I have book directly with Angsana, and requested for a sea view room. I even came in on the first boat, reach the hotel at 9am. Told the person, to give me a sea view room, and I'm also not in a hurry to check in as we have a spa appontment. When they gave us a room at 4th floor, it was far away from the sea, and the room was totally blocked. Told them to change the room, and say we need to go spa, and come back at 3pm. The lady told a male senior staff, and say yes, they will get me a nice room. When we were back, they say, sorry no room. I requested to speak to their manager, which the nice manager manage to find us a room with a good view.
Now the state of the room is getting worst, there is no ammenties at all in the toilet, and the bath room looks very run down. We have stay in Angsana in various part of the world, and this is the worst kind of room you expect from Angsana.

The service people in the hotel, besides the reception are nice and friendly, especially the restaurant staff. However, the reception staff are different, and not as friendly or nice. Food is limited to only the cove, and the pantai grill, and both their food is bad, and lousy. The breakfast is not worth it, as well as the bbq at night. The beach is full of tar, and the swimming pool is really run down. It is really time to revamp the hotel, and to get a proper manager to run the hotel.
With the hotel is such a state, you just give a project a very bad image to your branding. I hope I will not encounter another Angsana hotel in other parts of the world in such a state. It is really a big disappointment. It is just not worth it, to stay in such a hotel.

Room Tip: Ask for room near to the seaside. The room they gave me the first time 404 was very far away from th...
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, Hotel Manager at Angsana Bintan, responded to this review, March 4, 2013
Dear Nemorevolution,

Thank you for posting your comments of your recent stay at Angsana Bintan on Trip advisor.

I deeply apologize for the poor service and standards you experienced during your stay with us and I would like to assure you that your comment have been taken seriously.

Thank You on your positive comment regarding the friendliness of our associates.

Please rest assure that we have made it a priority to address all issues which you mentioned.

I personally look very much forward to welcome you back to Angsana Bintan in the future.

Sincerely yours,

Ilias Vamvakas
Hotel Manager
Angsana Bintan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Angsana Bintan

Also Known As:
Angsana Bintan Hotel Bintan
Angsana Bintan Hotel
Angsana Hotel Bintan
Angsana Hotel
Angsana Bintan Bintan Island, Riau Islands
Address: Jalan Teluk Berembang | Laguna Bintan, Riau Islands Province 29155, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island
Amenities:
Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Romantic Hotel in Bintan Island
#3 Luxury Hotel in Bintan Island
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Angsana Bintan 4.5*
Official Description (provided by the hotel):
Nestled on the beautiful white sands of Tanjong Said Bay and overlooking the South China Sea, Angsana Bintan in Indonesia is a heavenly retreat just 45 minutes away from Singapore via high-speed catamaran. Take in the tranquil island life as you are pampered by the finest in Asian hospitality amid the beauty of tropical flora. ... more   less 
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