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“Nice room but find it hard that they can justify their prices!” 4 of 5 stars
Review of Angsana Bintan

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Angsana Bintan
4.5 of 5 Hotel   |   Jalan Teluk Berembang | Laguna Bintan, Riau Islands Province 29155, Indonesia   |  
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Hotel amenities
Ranked #6 of 27 hotels in Bintan Island
Vienna
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Nice room but find it hard that they can justify their prices!”
4 of 5 stars Reviewed February 27, 2013

We loved the room - beautiful and clean, and well provided for. But it was not very relaxing. Admittedly it was busy because of Chinese New Year but there was no lounge area in which to relax and the Lotus Cafe was way too chaotic. I do not like that they quote prices in USD and they have a real cheek charging high prices for the food and the spa treatments, especially when you can both of these way cheaper just ten minutes away in Pasar Oleh Oleh, which is what we did. Shuttle service cost only 5 SD return.
The tour brochure (Infinity Holidays) misled us to think that it was good for couples. Maybe we were just unlucky because of all the families there. But maybe this is the usual clientele?

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
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English first
singapore
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 24, 2013

4th time staying at the Angsana Bintan resort, and this will be my final and last time. The state of this resort is bad, and does not justified the price, or the reputation of Angsana. I have book directly with Angsana, and requested for a sea view room. I even came in on the first boat, reach the hotel at 9am. Told the person, to give me a sea view room, and I'm also not in a hurry to check in as we have a spa appontment. When they gave us a room at 4th floor, it was far away from the sea, and the room was totally blocked. Told them to change the room, and say we need to go spa, and come back at 3pm. The lady told a male senior staff, and say yes, they will get me a nice room. When we were back, they say, sorry no room. I requested to speak to their manager, which the nice manager manage to find us a room with a good view.
Now the state of the room is getting worst, there is no ammenties at all in the toilet, and the bath room looks very run down. We have stay in Angsana in various part of the world, and this is the worst kind of room you expect from Angsana.

The service people in the hotel, besides the reception are nice and friendly, especially the restaurant staff. However, the reception staff are different, and not as friendly or nice. Food is limited to only the cove, and the pantai grill, and both their food is bad, and lousy. The breakfast is not worth it, as well as the bbq at night. The beach is full of tar, and the swimming pool is really run down. It is really time to revamp the hotel, and to get a proper manager to run the hotel.
With the hotel is such a state, you just give a project a very bad image to your branding. I hope I will not encounter another Angsana hotel in other parts of the world in such a state. It is really a big disappointment. It is just not worth it, to stay in such a hotel.

Room Tip: Ask for room near to the seaside. The room they gave me the first time 404 was very far away from th...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, Hotel Manager at Angsana Bintan, responded to this review, March 4, 2013
Dear Nemorevolution,

Thank you for posting your comments of your recent stay at Angsana Bintan on Trip advisor.

I deeply apologize for the poor service and standards you experienced during your stay with us and I would like to assure you that your comment have been taken seriously.

Thank You on your positive comment regarding the friendliness of our associates.

Please rest assure that we have made it a priority to address all issues which you mentioned.

I personally look very much forward to welcome you back to Angsana Bintan in the future.

Sincerely yours,

Ilias Vamvakas
Hotel Manager
Angsana Bintan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed February 20, 2013

I live in Singapore with my family. We invited my brother and his fiance for a long weekend to Angsana Resort Bintan. We were very disapointed:
Rooms are small, dark and very old. The whole facility was very bedraggled.
Staff was very polite and friendly. But only by staff behaviour a resort should not earn 5 stars!
Toilets were a absolutely no go: dirty and approx 30 years old. Sunbed was really horrible: Colour, leftovers and all other kind of blurs. Beach was also dirty (not only the well known tar balls)
To summerize: Never ever a 5 star resort! Never spent that kind of money for such a lousy resort. Will never go again.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Angsana.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
47 reviews 47 reviews
45 hotel reviews
Reviews in 37 cities Reviews in 37 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed February 14, 2013

This is my third time staying in Angsana. The fact that it is a mere 50 minute ferry ride from Singapore which affords me some relaxation time is a plus. However, I was very surprised with the prices, it was probably due to high season (CNY). I was paying USD$350 per night for a deluxe twin room which was very normal, nothing special about it.
What baffled me was everything from food and drinks were quoted not in SGD but in USD.
And when you pay with your credit card, they will only charge you in Rupiah.
So they already make money off the exchange rate Rp10000 to USD1 which is easily Rp9600 to USD1, then you get another currency exchange hit when you get back to your home country to pay in your own currency from Rupiah to in my case SGD.
The food in the hotel is also very expensive for ordinary food.
I would have to reconsider returning since for the amount of money you spend here you can easily have a vacation similar to paradise which this isn't.

Stayed February 2013, traveled with family
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed February 10, 2013

Everything was very good in our holiday,we are very glad for the service of the hotel members,especially hotel manager;Ilias Vamvakas.......Rooms were clean.....Foods were tasty...We will not hesitate to advise to our friends....

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Angsana.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neston, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 7, 2013

We stayed at the Angsana at the end of a trip around the Far East and Australia for a few days r & r before flying home. The staff were excellent and very helpful. Food was quite good and plentiful. Rooms were kept reasonably clean but I was very disappointed to find when walking in the forest behind the hotel numerous black bin bags full of rubbish. This would not have been so surprising if the hotel didn't make claims to being environmentally friendly. We were also disappointed to find the tar on the beach - the hotel staff were out most days cleaning it up but I still managed to get it on my shoes. There was also a permanent no swimming sign up on the beach (which was ignored by some people) but the tides and waves did look too strong to swim in. As the weather was quite rainy for most of our stay, there was not a lot to do - the free internet connection was very welcome!

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, Andhra Pradesh, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 7, 2013

Stayed in this hotel with my wife and my 6 year old daughter after booking a Deluxe Room.
Though the property is nice and clean it is not at all worth the price one pays for staying here.
We arrived by 12.45 pm and were not allotted a room till 2.30 pm despite making a request that we have a child with us.
The hotel was practically empty with hardly 10-5 rooms occupied.
Since we were vegetarians food was always an issue.
Pool was good and a lot of effort was being made to keep the beach clean.They charged my 6year old daughter for breakfast even though she hardly ate anything and was sitting with us on the table.
On our second day Filthy brownish water started coming from our taps and on making a complaint it was rectified but only for a few minutes.
Evening time their was a short circuit in our room.Lights went out for half an hour.
They did not have the courtesy to shift us to another room let alone an upgrade.My daughter developed rashes because of the filthy water and we had to bathe in another room and then come back to our room to change.
All they had to offer for this kind of pathetic service a half hearted apology and a 20% discount.This would not bring back our 2 days of terrible time.

Overall a terrible experience.We would not recommend this hotel to an any one planning a nice relaxed and fun filled holiday.

Room Tip: All rooms are a rip off.Even the deluxe rooms do not have a clear view of the sea.
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Angsana Bintan

Address: Jalan Teluk Berembang | Laguna Bintan, Riau Islands Province 29155, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Luxury Hotel in Bintan Island
#4 Spa Hotel in Bintan Island
#6 On the Beach Hotel in Bintan Island
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Angsana Bintan 4.5*
Official Description (provided by the hotel):
Nestled on the beautiful white sands of Tanjong Said Bay and overlooking the South China Sea, Angsana Bintan in Indonesia is a heavenly retreat just 45 minutes away from Singapore via high-speed catamaran. Take in the tranquil island life as you are pampered by the finest in Asian hospitality amid the beauty of tropical flora. ... more   less 
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Also Known As:
Angsana Bintan Hotel Bintan
Angsana Hotel Bintan
Angsana Bintan Bintan Island, Riau Islands

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