We stayed here before about 9 years ago, however will never stay again. This is NOT A 5 STAR hotel. Extremely disappointing rooms - very basic, no luxury in them at all. Slippers had been worn before I think. Cracks in shower tiles. Tiny wardrobe. We travel a lot and always like to stay in beautiful hotels - this Angsana is not worth the money. Dining room is almost like a cafeteria. Food not great.

Staff however, we're all pleasant.

I am currently still here at the Resort and would like to warn all future visitors about the unethical way they handle room "deposits" and the credit card you entrust them with. I have stayed in hotels around the world and I am aware that it is common practice for a hotel to request for your credit card, take an image and charge slip, to hold as a deposit. They normally void it upon check-out if there are no charges but they ALWAYS request your permission to do any charge/transaction to your card me they always only do a single verification transaction on the card upon check-in.

Angsana Bintan Resort & Spa apparently practices a different policy. As usual, when I checked in yesterday, my credit card was requested as a security deposit. I was shown the charge slip which I did not sign. I was also notified later by my bank via sms that a charge was made to my card..which was strange since it was not technically a charge, but since I saw the knew about the deposit, I didnt think anything was amiss.

On my 2nd day, ie this morning, I received another SMS from my bank informing me of another charge by Angsana Bintan to my credit card. As I had already "paid" the deposit, I called the front desk about the 2nd charge. They said that it was their policy that they AUTOMATICALLY do another "charge" to the card if my room charges had exceeded the initial "charge". However, my argument is simple. Regardless of the reason, the card owners' permission must always be sought before making any transaction on the card. Second, since it is merely a deposit, there is no valid reason for them to have to "top up" any charges to the card based on my actual expenses. By pure definition a deposit is left on goodwill and doesnt need to reflect actual expenses.

It can technically be considered credit card fraud as the second transaction was done without my consent.

I have complained to the manager on duty and also requested them to void the 2nd "charge". I have also had to get them to call my bank to verify that there were no charges to my card. Thankfully and hopefully, there were no actual charges to my card and I will only settle the amount when I check-out, and void the deposit (which is the practice I am used to). For an established chain which also runs the Banyan Tree to practice such unethical behavior using the credit cards entrusted to them is unacceptable. If it is a policy, then please inform your customers beforehand. But to do so behind your customers' backs and then call it your hotel policy, is tantamount to criminal behavior!

Stayed in Angsana Bintan for 2 nights in end Nov and was quite disappointed with the Food & Beverage service. What's even more dissapointing is that there was NO ackowledgment or apology even after stating it in their electronic survey.

The least, I hope, the management takes the reviews seriously and conduct necessary coaching for the Associates concerned.

We were staying in a sea view one bedroom suite and the view was breathtaking. Upon arrival we were given a very warm welcome and we had a smooth and fast check in. Travelling with a small kid of 3 year old, the hotel kids club ensured that my daughter was kept busy and taken care of while we the parents got our time together roaming around and enjoying the spa.Overall I must comment on the excellent service of the staff who were always there to cater to our needs with a smile on their face and friendly nature. The lotus cafe has a wide variety of choices to pick from, however if you are a vegetarian then you might need to get your meal customized to your needs, which the resort staff are happy to do. The rooms are spacious and clean with decent decor and amenities. The beach is very nice, clean and private and the best thing about it was that we could just cross over the garden area and reach the beach in 2 mins. On the whole we had a very good experience at Angsana Bintan and would definitely recommend people to try out this place. However during this time of the year, it monsoons but we were fortunate to get two days without rain, but our 3 day was spoiled because of rain. Its recommended to visit Bintan during May-June. On the whole it was a relaxing and nice vacation at Angsana, and could be even better if the resort adds some more activities for the kids and some water sports which was missing although we were particularly not interested in water sports for this holiday.