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“The Perfect Getaway for Relaxation” 5 of 5 stars
Review of Angsana Bintan

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Angsana Bintan
4.5 of 5 Hotel   |   Jalan Teluk Berembang | Laguna Bintan, Riau Islands Province 29155, Indonesia   |  
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Hotel amenities
Ranked #8 of 30 Hotels in Bintan Island
Coronado, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“The Perfect Getaway for Relaxation”
5 of 5 stars Reviewed October 31, 2012

This was the perfect place to go for a break in between Hong Kong and Singapore. After we arrived by ferry from Singapore, we were greeted by friendly staff who tagged our bags and had us wait for the transfer bus. We were greeted at the hotel by the friendliest girl in the world who served us refreshing drinks and registered us. Our room was well-appointed and had a soothing decor and we actually found it to be more pleasant than our Hong Kong and Singapore hotels. The grounds are well-maintained and the staff provided us with warm smiles and great service. I'm not certain why there are bad to mediocre reviews for Angsana because we found it to be one of the most pleasant travel experiences of the past few years. Perhaps they did not get any of the spa treatments. That would make them less grumpy. ;-) Two days at Angsana had us feeling like we had been away for 4 to 5 days at other resorts. Our spa treatments were amazing. We elected to have 2 hour Ayurvedic massage packages and the therapists were top notch, rivaling those we have experienced in Bali. We highly recommend Angsana for a relaxing and rejuvenating getaway.

Room Tip: The first floor is very convenient to the lobby and restaurants. Easy to roll out of bed to breakfa...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,014 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Thai first
  • Any
English first
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 30, 2012

Suggest picking up a local taxi directly to the hotel as waiting for the other passengers to clear passport control took around an hour!

Hotel rooms were a tad tired but clean and the food and staff were fantastic! Highly recommended.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Angsana.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 30, 2012

Hotel is nice but rooms look old. The service from the staff were excellent and a short walk to the beach. As it was a peak period when we visited, there were too many people at the pool and not enough seats.

Stayed October 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed October 29, 2012

The food at Lotus restaurant is tasteless and expensive, not worth the money at all. The foreign manager seems to be racist towards Asians.
The room is clean and ok for staying, but the lightings probably needs to be changed.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Angsana.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2012

Angsana Resort & Spa at Bintan was definitely what us 2 couples needed, a good relaxing holiday with 5-star spa services. Room was average, old and smelled like stale towels. But overall, good rooms as all of it overlooked the pool and ocean. As for the food, the breakfast line was great - from Indonesian cuisine to French cheeses! We had the BBQ Seafood Night (on Friday) and it was delicious - prawns, fish, squids, chicken wings, pasta, and best of all - bbq crayfish. Rest of our meals were at the beach, menu is so-so. I'd reckon the food at the hotel restaurant would be better as they had Nasi Goreng, Nasi Lemak Pedas and etc. The best experience would be the Angsana Spa - we got the Duet Treatment and Ayurvedic Treatment for 2 hours each, and it was amazing - great therapist and treatment.

I can easily say that a stay at Angsana is far better than Banyan Tree Bintan as BT looks run down!

Enjoy your trip!

Room Tip: Choose higher floors ie 3rd or 4th floor Make sure that scents are readily available as rooms smell...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 28, 2012

My girlfriends and I decided to do a long weekend away in Bintan. First of all the check in process was in total disarray, second, our room wasn't ready yet, which was understandable because we arrived at 11am, but was assured that they will look for us by the pool or beach to let us know so we can check in, never happened. Food was good, but the service was incredibly slow. Never once in all our meals we had, did anyone think to bring us a napkin or silverware. Drinks always took 30 minutes or more to arrive, and there was never once an apology. We paid SGD$645 for two nights, and the rooms were decent, but the bathroom had mildew all over and the shower was leaking water everywhere. The sleep was horrible as you can hear all morning people comingin and out of their rooms and their hotel doors slamming shut. How does a hotel at this caliber at the price we paid not notice soemthing like this? Needless to say both nights and early mornings were filled with rude awakenings from the thin walls and slamming doors.

The bathrooms on the property were disgusting, as they all smelled atrocious. There was NEVER enough poolside chairs and beach loungers. If you come around 11am, good luck to you and its not because there is lack of space.

AS our ferry was at 2:30p we asked for a late check out at 1p, which was not granted because others were checking in. We were kicked out of the room 2 minutes after check out time (as we were called on why we have not vacated the room), only to find the check out counter with massive line of people checking out. As we finally were able to check out, the check out person was rude and snappy. We spent over USD$600 for two days betwen two of us, and on top of that what we spent on the room.

The only repreive out of all this is that the spa was excellent and the massage we got, incredible. I would never want to come back here again as was not so much what we spent, as its so close to Singapore, but the service and attitudes of certain people will definitely insure I won't be back.

  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, Hotel Manager at Angsana Bintan, responded to this review, October 31, 2012
Dear ntpham013,

Thank you for visiting Angsana Bintan and for sharing this important feedback with us.

I am very disappointed to hear that you received less than the usual Angsana Bintan Welcome. We are so very sorry to hear about your unsatisfactory experience.

We pride ourselves on providing outstanding service that comes from the heart, and clearly we missed our mark during your time with us.

I appreciate the fact that you enjoyed the food and the spa treatment.

We discussed your trip advisor review thoroughly during the morning meeting and are using it as an opportunity to improve our services.

We hope that you will consider another visit to Angsana Bintan, and thank you for sharing your review.

Best Regards,

Ilias Vamvakas
Hotel Manager
Angsana Bintan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed October 28, 2012

The hotel seems to have been refurbished to some degree. The service and staff are excellent and highly attentive. Some great food, excellent pool, spa and facilities.

The beach is second to none in the region and really is on a par with the best that Bali or Thailand can offer. Food and drink are pricey though and perhaps what you would expect to pay in a higher-end resort than this.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Angsana.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Angsana Bintan

Address: Jalan Teluk Berembang | Laguna Bintan, Riau Islands Province 29155, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Luxury Hotel in Bintan Island
#6 Spa Hotel in Bintan Island
#7 On the Beach Hotel in Bintan Island
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Angsana Bintan 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Nestled on the beautiful white sands of Tanjong Said Bay and overlooking the South China Sea, Angsana Bintan in Indonesia is a heavenly retreat just 55 minutes away from Singapore via high-speed catamaran. Take in the tranquil island life as you are pampered by the finest in Asian hospitality amid the beauty of tropical flora. ... more   less 
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Also Known As:
Angsana Bintan Hotel Bintan
Angsana Hotel Bintan
Angsana Bintan Bintan Island, Riau Islands

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