Villa was great, and we had a jacuzzi pool in our villa. Clean and comfortable, and the staff will drop by in the evening to set up the mosquito repellants. Very pleasant group of staff and always with a smile.

Beach was average - the sand is very fine and the waves are pretty strong. Water wasnt very clear but it was comfortable sitting on beach chairs relaxing.

Our spa experience was great - our masseuse was very professional, and I had the choice of using a massage oil that was recommended for sensitive skin. We had a relaxing massage, with great view of the beach, hanging ard the balcony after our spa sipping ginger tea.

Food was pretty good - the morning spread was great.

One point to note is that the place is severely overpriced!!! I had 2 villas and brought with me 5 other occupants, and the additional 2 occupants were charged at US$50 per head. There wasn't additional beddings/ breakfast that come with this additional fee.

When sewage backed up into the toilets and shower I couldn't get away quickly enough.
Other reviewers have commented on the decor (which is dated in parts) and the leaky pipes, unsightly concrete and detritus lying under some of the villas. The beach isn't great either with broken concrete at the edge. The rooms are musty and all our clothes smelled terrible when we left.
Pools are OK, staff really friendly but I wouldn't recommend going unless it is properly refurbished. It's pricey and the sewage event was just disgusting. Not 5* by any means.

I am writing this from the Banyan Tree from the Jungle Villa (i.e., no sea view and no pool in the villa).

I was a bit skeptical before I came here because of some of the terrible reviews here... I am glad that these reviews turned out to be a bit extreme - probably cases of high expectations met with more moderate reality.

This is Indonesia after all, and you have to be used to their kind of service -- it is not all out "whatever you please" type of service you might find at Aman or Four Seasons. Rather the service here is efficient, competent, but usually never with a sincere smile. Also, I found that the English comprehension of the staff here to be a bit disappointing - the waiters and the spa therapist. They should be at the levels of the persons working the front desk.

The resort is laid out in a very unique manner -- villas on the side of a very steep hill. This makes for som strenuous walking but most people end up buggying around. The two pools look fine, but right now it is not sunny at all (the resort is on the west side of the island looking northwest) and it is the rainy season.

I tried the spa yesterday and it was quite good, though the dollar-denominated prices may catch some people off guard. All prices on the resort are in US dollars, so you can't take advantage of the volatile rupiah.

I also tried the Saffron restaurant - as a single diner I bypassed the appetizers and ordered two main dishes - the snapper and the Indonesia Chicken curry. Very good dishes. The side of mixed vegetables was mediocre. Level of food ingredients was OK. The breakfast buffet was also not great (mediocre). The scrambedled eggs (which had to be ordered from the kitchen) turned out OK, but I miss having unlimited eggs. This seems to be a trend at many resorts.

The rooms are laid out as in the brochures. I asked for the cheaper villas since I came here alone. If I was bringing my wife, I would definitely ask for a larger villa, not just for the pool but because the indoors is actually quite smallish.

I can't point to anything horrible about the resort, but I can't point to any "wow" factor about this place. In fact, given the poor selection at breakfast, and some other small items (one soap in the bathroom, one running machine in the gym, denomination in US dollars), the one word that comes to mind as I meandered through the resort was -- "cost-cutting."

Rooms are shabby (just like what another reviewer said), desperately in need of a major overhaul renovation, furniture are MOLDY, the room smell that way too. (you may not see any mold on the table topetc, but look underneath the table, behind the legs etc and you will know what i mean) if i am in a 1 star hotel, i will forgive them, but this is a Banyan Tree property so it is unacceptable.

The service is good though, they changed us to another room, same MOLDY smell. Then they said they will upgrade us to a higher grade room, but we had already lost confidence in this hotel. We packed up our bags and went to Singapore 1 hour later.

Do not stay here, unless you do not mind unclean properties.