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“Relaxing luxurious resort” 4 of 5 stars
Review of Banyan Tree Bintan

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Banyan Tree Bintan
5.0 of 5 Hotel   |   Jalan Teluk Berembang Laguna Bintan, Riau Islands Province 29155 , Indonesia   |  
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Ranked #4 of 27 hotels in Bintan Island
Singapore, Singapore
Top Contributor
145 reviews 145 reviews
140 hotel reviews
Reviews in 90 cities Reviews in 90 cities
82 helpful votes 82 helpful votes
“Relaxing luxurious resort”
4 of 5 stars Reviewed October 14, 2013

High-end resort offering excellent services and relaxing atmosphere for a perfect getaway you would expect in any of the famed Banyan Tree resorts. Features individual villas with the much needed privacy for a romantic escapade as well as the convenience of a valet service to bring you around the resort. Signature spa treatments are also worth indulging in. There are good dining options within the resort and room service if you do not wish to leave the comforts of your private pool and villa.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puri A, on behalf of Stefan Thumiger, Area General Manager at Banyan Tree Bintan, responded to this review, October 28, 2013
Dear ET880,

We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments about our hotel services and associates. We are proud of our team and believe they are the finest in Banyan Tree Bintan. Your comments endorse our believe and it is great testimony to their dedication and professionalism.

Once again thank you for choosing our hospitality and for taking the time to share your observations with us.

We look forward to welcoming you back to Banyan Tree Bintan in the near future.

Sincerely,


Stefan Thumiger
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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722 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
A TripAdvisor Member
5 of 5 stars Reviewed October 13, 2013

My wife and I recently visited Banyan Tree Bintan for our 5 year wedding anniversary upon the recommendation of a colleague. We were impressed in all facets of our stay. Highlights were the quality of food and setting of both the Saffron restuarant and the "Dinner on the Rock". Service and friendliness of all hotel staff was probably the best I've experienced. The room was definately to our taste - a beautiful outlook over the ocean, and plenty of room to simply enjoy the setting and relax. Will definately try to get back there at some stage.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 8, 2013

My husband and I have just returned from a wonderful weekend. I wanted to surprise my husband but ended up getting pleasantly surprised myself!

Lovely room set-up, service was truly impeccable, view of the ocean was breath-taking (Villa on the rocks), the spa treatment was amazing (Esther is a very skilled masseuse), breakfast buffet at The Tree Tops was delectable and was a good spread but all in all, the villa was luxurious and well-maintained.

However we felt that the food quality needs to be seriously improved to justify the hefty price tag. We had lunch at The Tree Tops and Thai for dinner at Saffron and was not too impressed with the taste (especially at Saffron).

We were thankful for the private pool in the villa but it would have been better if it was cleaned before we checked in. There were leaves and dirt in the pool which was not too enticing for me (but my husband did not mind at all).

The public pool near the beach was lovely and we spent much of the mornings lounging in the sun. However it would have been nice to have some background music being played (like those in the spa). I must say the service staff at the pool were very attentive to our needs.

Will we ever consider going again? Definitely, but, we may not eat in unless it comes with the package.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2013

Booked last minute as an interesting detour during a family holiday in Singapore, 6 and 4 year old with us. Ferry ride booked online with Bintan Resort Ferries, was easy and inexpensive (on arrival paid US$10 pp (or Sing $ equiv) for a short stay visa). Met by resort reps at ferry port and car arranged the resort within minutes.

One bedroom villa, sea view. Inside was tight for the 4 of us, but fine for a short stay. Some small signs of wear and tear, but well kitted out. Outside, jacuzzi wasn't working on arrival but fixed quickly - the one we had was cold water only, and as you would expect a fair amount of wildlife - lizards, insects, bats in the evening - so not entirely relaxing. Great views.

Had great fun at beach swimming in the warm water, collecting sand dollars, watching wildlife (inc, large monitor lizards which come very close) and jet skiiing. Setting is ideal, and we were lucky with the weather during our short stay. Poolside service is good, food options a little basic / largely western - fine for kids.

Had BBQ in villa for dinner, food very good and price ok given quantity. Wine options decent but very expensive.

Breakfast was also very good, extensive buffet including good selection of local options alongside the common fare. Charged a full adult price for the 2 kids, but they probably ate their money's worth.

Didn't leave the resort, so can't comment on the wider area. Overall, an expensive detour but worth it for the experience. Would return for a short trip if staying in Singapore, for longer stay would consider the adjacent Angsana resort which shares some facilities with the Banyan Tree but might be better for families.

Room Tip: We were in villa 502 which was a reasonable distance from anything - buggy rides can be ordered on r...
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
104 reviews 104 reviews
48 hotel reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed October 5, 2013

We live in Singapore so visited at a weekend via Ferry. In Asian terms this is overpriced and so I have rated just average. We had a pool villa with ocean view but the room was quite dark once you closed blinds for privacy. Recent modifications are minimal only like rain shower. The evening had fruit bats flying around our balcony and in the morning there was lots of bat poo all over the deck. Food is expensive and average quality and breakfast is disappointing with a small selection relative to other 5 star properties we have stayed at. Go to the sister property next door for excellent grilled seafood at much better prices. Also I notice the hotel bills in USD and not Indonesian currency which is a little naughty currently as the Indonesian currency has depreciated. Staff very friendly on the positive side.

Room Tip: You need a pool villa with ocean view minimum
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed October 4, 2013

Stayed at Banyan tree for three nights but could easily have stayed longer. It is a great destination for families who like the beach and water sports. Beach is clean and ocean is calm and clear. Lots of colourful fish to see. The staff couldn't do enough for us, especially Hendra who was always available to assist. Our 87 year old grandmother came too and was treated like royalty. Staff were great with our teenage children too! The two bedroom villa we stayed in was spacious and provided beautiful views, although it is starting to show signs of its age. Still, the furnishings were luxurious and we were more than happy to spend time in the villa, and relax around our private pool. We hope to make it back again soon!

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed October 3, 2013

Difficult to know where to start from the friendly and helpful welcome at the ferry terminal to check in and all the attention showered on us by our villa host (Hendra) this was a fantastic experience of Indonesian hospitality at its best.

Watersports and accommodation were wonderful and beach is safe for all ages

Other activities golf etc available

Kids menues in every restaurant

We will certainly return

Thanks Stefan and Hendra for a great break

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Banyan Tree Bintan

Address: Jalan Teluk Berembang Laguna Bintan, Riau Islands Province 29155 , Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in Bintan Island
#2 Spa Hotel in Bintan Island
#4 On the Beach Hotel in Bintan Island
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Bintan 5*
Official Description (provided by the hotel):
Close to Singapore lies a sweep of brilliant Indonesian islands, the most spectacular of which are found in the Riau Archipelago. Bintan Island has long been one of the region's most popular destinations. Banyan Tree Bintan occupies 240 hectares on the sea front and is comprised of 72 villas modeled on traditional Balinese architecture, all beautifully located in virgin forest. The resort's Jacuzzi villas have jacuzzis built into their sun decks whilst the two-bedroom pool villas have their own plunge or swimming pools and are particularly suitable for families. Culinary variety is the name of the game with "Crossroads" offering Western cuisine in an air-conditioned or al fresco setting while the Saffron Restaurant serves Thai and South East Asian specialties. You can also dine in your own villa - simply order from the a la carte menu or make a selection from the BBQ dinners cooked in front of your eyes. The new food and beverage outlet, "The Cove," is modern and up-tempo; Mediterranean cuisine is prepared here to perfection. ... more   less 
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Also Known As:
Banyan Tree Bintan Hotel Bintan
Banyan Tree Hotel Bintan
Bintan Banyan Tree
Banyan Tree Bintan Bintan Island, Riau Islands

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