Banyan Tree Bintan is very conveniently located just 45 mins ferry away from Singapore. Having always to travel, a short ferry ride is a welcome change.
We stayed at a 2-bedroom villa with 2 couples, one of which has a baby, and a single friend, The villa and the 2-rooms are quite sizable to accommodate our group.
Except for the little incident of a in-room flooding and falling straw flakes in both rooms during our first night of stay after a strong tropical storm, we all quite enjoy what the villa and the resort has to offer. We especially enjoy the scenery from the villa and the infinity pool that looks out to the ocean.
In terms of services, given this is a 5-star resort, in a few occasions, the services were not gotten right on first try. However, all the staff are quite good at rectifying the issues after some communications. We are especially impressed with the attentiveness of the guest service rep and the food service manager. They, along with the housekeeping crew, have made our stay that much more enjoyable.
Having said the above, given the price range for the villa, it would be a good idea if the villa to undergo a bit of update so that the rooms at least will withstand the strong wind and rain during tropical storms that could be a regular occurrence given the resort location.
Overall we enjoy our short-term R n R retreat and would recommend this resort to our friends and families.