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“�nk�V�” 4 of 5 stars
Review of Banyan Tree Bintan

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Banyan Tree Bintan
5.0 of 5 Hotel   |   Jalan Teluk Berembang Laguna Bintan, Riau Islands Province 29155 , Indonesia   |  
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Hotel amenities
Ranked #4 of 27 hotels in Bintan Island
A TripAdvisor Member
“�nk�V�”
4 of 5 stars Reviewed June 21, 2013

Good place for honeymoon. This resort is very private and you can feel that the whole island is belong to you. Weekday is the best time to be there if you want a lot of privacy. We were there from Friday night to Tuesday afternoon. If you are looking for bar and nightlife, do not go here.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

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722 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Swedish first
  • Thai first
  • Any
English first
A TripAdvisor Member
3 of 5 stars Reviewed June 19, 2013

Great location, very friendly staff. But in fairness the maintenance lacks updating. Various floors and staircases are in a terrible condition and far from 5 star property standards. Green Banyan Tree Towels with holes in it, and in 5 different shades of green due to wear & tear...

Overall, the price vs. quality has been very disappointing. We do not mind to spend money but the fees for F&B simply make it outrageous, even compared to actual 5 star properties, which in fairness, Banyan Tree Bintan is not in its current state.

Kind regards

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, Hotel Manager at Banyan Tree Bintan, responded to this review, June 24, 2013
Dear A TripAdvisor Member,

Thank you for taking the time to write your review on Trip Advisor.

First of all we sincerely apologize for not being able to deliver you the experience as you would expect from Banyan Tree Bintan.

We highly value your valuable feedback with regards to the maintenance, towels and F&B issues. It is our objective to meet and actually exceed the expectations of our customers and I am sorry that in this particular case we have certainly fell short on many counts.

Please rest assured that I have personally shared your feedback with the department heads concerned to improve the points you mentioned.

Once again, thank you for providing us with your feedback as it is only through the feedback such as these that we can properly evaluate and improve our performance.

We hope that there will be another opportunity to welcome you back to our resort to show you the true colors of Banyan Tree Bintan.


Thank You & Best Regards,
Ilias Vamvakas
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 19, 2013 via mobile

Been to the higher-end resorts of Bali? Pangkor Laut? Berjaya Langkawi? Avillion Melaka? This is like them - low density sprawling villa-in-forest by-the-sea concept, quite far from urban sprawl, focus on never leaving the resort, lots of spa, swimming pool usage. Food is good and staff are a cut above the rest. You get pleasant complimentary surprises during your stay eg water and face towel when you visit the pool, starters and dessert when you visit the Saffron for dinner. Plus the usual welcome & goodbye drinks. Good wifi connections & range of international TV channels. Library provides a limited range of DVDs and books in various languages. They use the British imperial 3-pin plug instead of Indonesian standard, and everybody speaks good English. We only needed rupiah for tips - USD will do fine. It's a "forest" setting so be prepared to manage the insects and other non-humans. You get complimentary aromatherapy and incense sticks in-villa for this effort, plus the usual anti-bug spray and anti-mozzie electric poison mats, and the staff will come clean up around the in-villa open-air jacuzzi whenever required. This is very low density so prices are high. Not exorbitant but certainly high. Be prepared to burn a bit of $$ for a relaxing few days away. Note that the various F&B outlets do charge a service charge on top of tax. That's common practice in Malaysia & Singapore. When I say "high" but not "exorbitant" what I mean is - example: a single dish at Saffron will set you back around USD15-20+. Dinner for two at Saffron will involve at least 3-4 dishes of this price range, to go with the complimentary 4 varieties of rice. The room service in-villa dining is in the range of USD15-30 for eg. a dinner-sized burger or club sandwich with fries. If there is one thing to improve it would be continued wifi access at least at the Library for at least a few hours after checkout. So that surfing can continue till departure for the ferry terminal. And by the way that would be Bandar Bentan Telani in northern Bintan rather than the more well known Tanjung Pinang in the south.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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A TripAdvisor Member
5 of 5 stars Reviewed June 18, 2013

Absolutely beautiful first rate resort with customer service that exceeds the highest of expectations. I'd go back without thinking twice (if it weren't so remote) and offer the higest of recommendations for any couples looking for a 5-star resort in Southeast Asia.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

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Shanghai, China
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 18, 2013

The Banyan Tree is a short, easy ferry ride from Singapore. We were met as we disembarked the ferry and were in an air conditioned car on the way to the resort within 10 minutes. The room (each an individual villa) was lovely with a spectacular view of the South China Sea. Our rate included breakfast and a free yoga session. Both were above average. The resort is not for those who are looking for nightlife and excitement, but is perfect for a relaxing, luxury spa and beach weekend away for friends or for a romantic getaway.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 18, 2013

Stayed here for 3 days in May while visiting Singapore. Beautiful place to just relax and recharge our batteries after a manic 3 days sightseeing in Singapore. Our villa was breathtaking - beautifully clean & comfortable. The housekeeping team were fantastic - Edy & Marcel were such friendly warm people. In fact all of the staff were amazing - nothing was too much for them. Food was gorgeous especially the Indonesian Ristafel - unbelievable!
Yes it is expensive but it was our special treat so we didn't care & it was worth every penny! There is lots of wildlife - we saw bats, frogs, lizards & insects around our villa - what a privelage to be so close to nature.
We had massages which were wonderful - I can honestly say it was the best massage I've ever had!
We were also privelaged to take part in a release of baby turtles as part of a conservation programme at the resort - once in a life time experience!
This resort is really a couple's relaxing retreat - if you're looking for round the clock entertainment, buzzing nightlife & chips with everything - then don't come here - you'd be better off going to Sentosa!

Room Tip: Villa 502 was beautiful - fantastic view!
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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A TripAdvisor Member
4 of 5 stars Reviewed June 18, 2013

Great service, especially Anas, our resort host. beautiful beach, nice walks on the sand, boys loved the jet ski. the biggest problem is the wi fi, both in the villa and elsewhere, which is arcane. hard to get any stable signal. Banyan Tree should realize that the value of a getaway is enhanced when guests are comfortable that they can connect seamlessly to the outside world. only other suggestion would be to improve live station service at breakfast; takes forever to get an omelette, and that too without a long line of guests. otherwise an excellent getaway experience.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Banyan Tree Bintan

Address: Jalan Teluk Berembang Laguna Bintan, Riau Islands Province 29155 , Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Bintan Island
#2 Luxury Hotel in Bintan Island
#4 On the Beach Hotel in Bintan Island
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Bintan 5*
Official Description (provided by the hotel):
Close to Singapore lies a sweep of brilliant Indonesian islands, the most spectacular of which are found in the Riau Archipelago. Bintan Island has long been one of the region's most popular destinations. Banyan Tree Bintan occupies 240 hectares on the sea front and is comprised of 72 villas modeled on traditional Balinese architecture, all beautifully located in virgin forest. The resort's Jacuzzi villas have jacuzzis built into their sun decks whilst the two-bedroom pool villas have their own plunge or swimming pools and are particularly suitable for families. Culinary variety is the name of the game with "Crossroads" offering Western cuisine in an air-conditioned or al fresco setting while the Saffron Restaurant serves Thai and South East Asian specialties. You can also dine in your own villa - simply order from the a la carte menu or make a selection from the BBQ dinners cooked in front of your eyes. The new food and beverage outlet, "The Cove," is modern and up-tempo; Mediterranean cuisine is prepared here to perfection. ... more   less 
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Also Known As:
Banyan Tree Bintan Hotel Bintan
Banyan Tree Hotel Bintan
Bintan Banyan Tree
Banyan Tree Bintan Bintan Island, Riau Islands

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