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“Good hotel to stay in Batam” 4 of 5 stars
Review of Planet Holiday Hotel

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Planet Holiday Hotel
Jalan Raja Haji | Sei Jodoh, Riau Islands Province, Indonesia   |  
Hotel amenities
Ranked #25 of 75 Hotels in Batam
Bengaluru (Bangalore), India
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Good hotel to stay in Batam”
4 of 5 stars Reviewed March 11, 2014

I had been there a year back with my friend. The hotel was booked as a part of the package which we availed.We reached the hotel at 2:00 PM and we asked for our rooms at the front desk. We waited for half an hour and since there was no confirmation of any kind i had to ask the front desk again about the room. The lady looked really puzzled and did not know what to do. She told me to wait for some time. We already have had a long day clearing immigration's and stuff and we were very tired. After a brief argument she agreed to give us a room and told that we need to shift to the room meant for us when it is ready. Gasp!! A sigh of relief. Common guys this is not the way to handle guests. You got to do your job better.

The Hotel room was big and the bathrooms were clean and tidy. Don't expect any kinda view though since it overlooks the city.The hotel has a small disc and karaoke center for VIP's else you gotta pay 100 $ for the entry in the karaoke. The disc is small and loud.

The hotel has a very big reception area and bar attached to that where one can sit and enjoy a drink or two. The bar is nice and the service was pretty average. We had to wait for some one to actually attend to us.

The hotel also have a swimming pool, sauna and Jacuzzi. The pools and Jacuzzi area is well maintained and clean.

Overall they need to improve on the service of the Hotel. The infrastructure is there and you wont regret staying here.

Cheers
Abhijit

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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84 reviews from our community

Traveler rating
    8
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Any
English first
England
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 11, 2014

I have stayed at Planet Holiday many times over the past 8 years. The service in the hotel is excellent as are the staff.The Food & beverages are very good. The room rates are very favourable too. OK, the Disco is quite loud & can be a bother if your on the rear of the Hotel. But so are most Hotels in Batam that have Discos.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 11, 2013

I brought 20 people with me and made booking through email. Check in was late by 2 hours making my group tired of waiting. Front office keeps on telling one staff per floor but upon checking, 4 staffs was lingering outside of the rooms. They were talking instead of cleaning the rooms. Asked for interconnecting rooms but only got one. Staffs were patience with my questions. Supervisors should be overlooking the chambermaids instead sticking at the counter. No bellboy to carry the luggage instead my husband has to push the trolley of bags up to 18th storey. Despite all these, the food and facilities was good. Kids had a great time at the pool. Intended to try the spa but was fully booked.

Room Tip: If you intend to have connecting rooms, must book Deluxe and Club Deluxe on the same floor. Hinger f...
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 9, 2013

2 November 2013, 1pm

It was a horrible stay at Planet Holiday Hotel, Batam for me and my friend as we were looking forward to staying at the hotel as per the good reviews on Trip Advisor. We couldn’t be more wrong.
We came to the hotel early at 1pm and was told that the rooms booked would not be ready until 2pm. We then told the hotel front desk staff that we would have a drink at the hotel lobby bar while waiting and to inform us when the rooms were ready at 2pm as promised.

At about 2.15pm, we actually had to go to the reservation desk to ask about our rooms instead of being informed as above even though we are just seated at the lobby bar across the reservation desk, only to be told that only one room is ready is the other would only be ready in 45 mins time. It is very important for the hotel staff to convey the right information to guests as we are wasting time waiting in the hotel lobby to only know the truth when we went to check on our rooms availability. If the check-in timings are not guaranteed for 2pm, I would suggest either you hire more staff or you manage your time properly.

We were actually generous and kind enough to not kick up a fuss and continued spending our money using the hotel services by employing the hotel recommended taxi driver in the front entrance to bring us around for sightseeing and to buy some stuff.

However, the hotel taxi services were unfamiliar with the places we want to go and tried to double the charges when he drove us back to the hotel. The hotel taxi service counter quoted $80,000rp as the “standard rate” for a roundabout trip. We counter proposed a final price at $60,000rp for roundabout trip which was conveyed by the hotel staff to the taxi driver and agreed upon before we set-off. When the driver drove us back to the hotel, he quoted $120,000rp which we refused to accede to the amount and only gave $60,000rp. We immediately filed a complaint to the hotel manager (Indonesian Chinese Lady). However, the Hotel Manager brushed us off by saying that it could be due to language barrier which the taxi driver misunderstood. We saw her talking to the taxi driver after that and thought she was trying to resolve matters, but no the episode ended with the Hotel Manager and the taxi driver smiling and shaking their head at our plight! There was also no attempt on the Hotel Manager’s part to explain or apologize at all for all these!

At that point of time, it was already 3.15pm, which the other room was ready for check-in, and when we thought there would be some sort of goodwill from the hotel manager in view of the unpleasant episode of the taxi charges and late check-in by allowing us to have late check-out, the hotel manager first reply was: “It will be at 12pm the next day.” When we further questioned if 12pm is the reasonable timing to check-out when our check-in timing is so late, the hotel manager replied in a hostile tone: “The hotel check-in/out timing doesn’t work in the way where the check-out timing matches the check-in timing. We can let you check out latest at 1pm if you want.” All these have seriously left us thinking whether we had checked into a reputable hotel or a place that cheats its guests just because they do not speak the local language?

Our rooms were located on the 19th floor and there was a discotheque at the hotel (1st floor). The vibration from the sound console of the discotheque was so huge that we can even felt it on the 19th floor. The food served from the hotel room service is also most unpalatable.

My opinion is that if the taxi driver cannot understand or converse in simple conversational English, he should not even be allowed to represent as one of the exclusive taxi for hotel guests as he would be representing the hotel’s commitment to standards and excellence, which is none in our case.

What is even worse is that the senior staff of the hotel (the hotel manager) did not even bother to properly investigate the case and try to improve things for the future, and instead just gave a nonchalant attitude and reply to hotel guest’s feedback. This is indeed the great misfortunate of Planet Holiday to have senior staff like that.

Overall, we feel that the hotel does not value its guests and are just relying on current good reviews to continue the business. Me and my friend have the worst experience by choosing to stay in your hotel and would most definitely not recommend our friends if they are coming to Batam.

  • Stayed November 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 5, 2013

It's a quite old hotel with good services. The room is not so special. The interior is old fashioned and the air conditioner is a little bit humid.

The good points of this hotel are the good breakfast, its entertainment, and its close to Nagoya shopping center, Nagoya Entertainment district, nagoya citiwalk, and Nagoya Hill.

It's also close to ferry terminal and cafe complex in Harbour Bay.

There are karaoke room and dischotique to entertaint the guest.

Stayed November 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Top Contributor
82 reviews 82 reviews
68 hotel reviews
Reviews in 54 cities Reviews in 54 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed October 27, 2013

I ordered a room with a queen bed. I tried to check-in half an hour early, and was politely told the room wasn't ready. So I came back two hours later, and check-in went smoothly.

The room was nicely decorated, but the queen-size bed must have been onsold by a midget. Not much bigger than a single bed - less than the width of my arms - with an old convex mattress that tapered down at the edges, meaning it was very difficult to find the sweet spot.

On the eleventh floor I was spared the disco noise that others were complaining about at breakfast. From my balcony, my view was spectacular, and I could just make out Singapore through the haze.

Breakfast was pretty good, although the dim sum was cold. Any restaurant that serves dim sum, bee hoon and local specialities (such as bakso) is alright by me.

I don't know how to define a good location in Batam, but the location of this hotel is not worse than that of any other, and not in a seedy location. KFC and Mcdonalds are walkable, as are some very cheap local places (less than $5 SGD for two cans of Bintang and a nasi goreng!)

3.5 stars, upgradable to 4 stars when they get decent sized beds.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 20, 2013

Friendly staff at the reception who are always smiling. Very clean place and they greet you with a complimentary drink. Only spent some time in the lobby as I came here for an event but might definitely be a place I would stay in if I was here on a holiday.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Planet Holiday Hotel

Address: Jalan Raja Haji | Sei Jodoh, Riau Islands Province, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #25 of 75 Hotels in Batam
Price Range (Based on Average Rates): $
Number of rooms: 282
Reservation Options:
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