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“Quite pricey but very good service” 3 of 5 stars
Review of Golden View Hotel Batam

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Golden View Hotel Batam
4.0 of 5 Hotel   |   Jl. Bengkong Laut | Batam Island, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #28 of 77 Hotels in Batam
Singapore, Singapore
Top Contributor
78 reviews 78 reviews
47 hotel reviews
Reviews in 29 cities Reviews in 29 cities
61 helpful votes 61 helpful votes
“Quite pricey but very good service”
3 of 5 stars Reviewed December 27, 2010

Location. Quite far from town. Hotel provide free shuttle to main few malls in town. Seafood restaurants nearby.
Room. Big room with clean toilet.
Food. Pricey in hotel. Food taste so so. Coffee very expensive. The chilling crabs at the seafood restaurants nearby taste good.
Service. Excellence. All staff from doorbell, reception, to cleaners provide good service. Very helpful.

  • Stayed December 2010
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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126 reviews from our community

Traveler rating
    20
    46
    45
    8
    7
See reviews for
35
19
3
8
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Singapore
1 review
4 of 5 stars Reviewed December 1, 2010

The room is spacious and clean . The staff is courteous and efficient and friendly . Nearby there is a famous seafood restaurant called Golden Prawn 933. The food is delicious and its price is reasonable. The hotel also provides shuttle bus service to major shopping centre e.g Nagoya Hill Shopping Centre My wife and .I enjoyed the stay tremendously. We will stay in this hotel when we go to Batam again.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 20, 2010

I booked this hotel over email from Singapore. Front Office was quick to reply and even give a call to understand my need. They were proactive in asking what kind of tour I would prefer and suggested local package tour that would take me around the city at a very affordable cost.

A no-delay, very much on time pick up from Batam Ferry Terminal to the Hotel. Friendly service. Quick service at check-in. Excellent room, very professional service and a sumptuous break fast that is a part of the room rate.

Rooms were very spacious, neat & clean and prompt re-fill of toiletries & mini-bar.

It was an excellent stay overall.

  • Stayed December 2009, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 31, 2010

We stayed in a superior room on 30 - 31 Oct. The hotel, though it was stated four stars, appeared a little run down. That said, the staff were warm and friendly, and we did have a good time except for a major incident, which totally marred our experience.

We were due for a massage on 30 Oct at 8 pm but amended our appointment time to 8.30 pm on 30 Oct and left our room at 8.15 pm - I know this as I had set my alarm to go off as a reminder. We arrived at the 'spa' (It was such a dingy place - there weren't proper rooms; all they had were curtains, and the masseuse was terrible...) at about 8.20 pm. By the time we got into our massage areas and lay down proper, it was 8.35 pm. This was because we were asked if we wanted to have mint oil used instead of just the normal oil, and there was some time wastage because I had some clothing queries, which could not be properly answered because of the language barrier - my masseuse spoke little English. I was checking the time (the clock was on the wall right next to my 'cubicle'.)

But I digress.

The massage was a horrible experience, to say the least. While I am understanding somewhat about the noisy atmosphere (the 'spa' employees were yelling at the top of their voices spasmodically, as were the other equally chatty guests), I cannot let what happened later slide.

15 minutes into the massage I was turned from my back to my front. I have other spa packages and am a fan of massages. So I know when a massage is cut short. Surprised, I asked the masseuse: Isn't my massage supposed to be 90 minutes long? I even used my fingers to count in case she didn't understand. She said, Yes.

So I settled in as best as I could. But contrary to what was promised in black and white on the package slip and my masseuse's verbal confirmation, the massage ended at 9.35 pm.

That works out to a grand total of ... 60 minutes.

We then walked to the counter to ask why this was so. The 'manager' was more interested in watching her television programme than rectifying the damage or dealing with the issue. When asked about the time difference, she told us that 'normally we just massage slightly more than one hour', and that guests drinking tea was part of the deal.

We were shocked, to say the least.

There were three girls at the counter besides my masseuse. They then tried to rectify the situation by suggesting that we continue with the rest of the massage inside (which is silly, since we had already changed into our clothes, and seriously, would YOU have continued?)

As the exchanges went on, I turned around to see the 'manager' smirking at the situation. She didn't give a hoot about the proceedings. Appallingly, it was her other staff who were trying to salvage the situation.

The massage oils were supposed to cost S$5 more per pax. We then said we would forfeit the time in lieu of the payment, and left.

Would I return to the hotel? Probably so. But I will never step foot into that miserable place which tried to pass itself off as a spa. What a nightmare as isn't a massage supposed to be relaxing in the first place? But we ended up fuming mad!

  • Stayed October 2010, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 26, 2010

The hotel staffs were very flexible. We had asked for a double room but it was not available. The staff then upgraded our room FOC. We were given a big room with one double bed and super single bed. The furniture were very new and the room was clean. They have an open air restaurant in the hotel. you can eat and admired the pool view. The only thing which we have issue on is the breakfast has little variety. The hotel is located in a secluded area. It will suit people who wants to get away from the bustling city.

  • Stayed October 2010
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simei
1 review
4 of 5 stars Reviewed December 10, 2009

I had a 2D1N trip to Bagtam and stayed at this hotel. The service staff at the cafe was helpful but a little slow maybe due to overcrowding during that period. Breakfast was not bad. Shuttle service to shopping mall has a limited timing but would be good if they can improve further by having more services during peak season. Security staff was great and very helpful. They provided good info and advice. The room was spacious and comfortable and can even accomodate 4 persons.

  • Stayed November 2009
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed August 4, 2009

I was here for a business planning trip with my colleagues for 3D2N. When we arrived, I wasn't excited about staying in this hotel.

The room I stayed in was not very clean and lighting in the room was too dim. Don't be tricked by the name of the hotel - Golden View. The view from my room was the swimming pool and houses beyond the pool (refer to the photos posted by other reviewers)...not exactly the golden view I expected. The bathtub was designed poorly, water always flows onto the floor even though the shower curtain is pulled, making the bathroom floor very wet after every shower.

The buffet breakfast served at the hotel's Cuppa Cafe wasn't great. It seems to me that they were trying very hard to serve western style breakfast but failed quite badly. I ended up eating corn flakes and eggs subsequently. We had our lunch at the same cafe and the food was average. We had dinner at a kelong restaurant located beside the hotel. The seafood was again average. We also BBQ dinner prepared by the hotel's kitchen staff which I didn't eat much...I guess you know why.

The next morning quite a handful of my colleagues complained of vomiting, stomachache, diarrhea and food poisoning. A colleague of mine had to be sent to a hospital for treatment. It should be caused by contaminated food from the BBQ dinner the night before. Some had to seek treatment after they arrived back in Singapore.

In short, I won't be coming back to this hotel in future.

  • Stayed July 2009, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden View Hotel Batam

Address: Jl. Bengkong Laut | Batam Island, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #28 of 77 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden View Hotel Batam 4*
Number of rooms: 215
Official Description (provided by the hotel):
215 Rooms (Superior, Deluxe, Family Room, Suite Room) have been ready to suits your needs and various facilities: Cuppa restaurant, Rajawali terrace cafe, Murai lobby bar, Pipit kids corner, traditional massage, massage centre, full fitness centre, gym, sauna & steam, swimming pool, jogging track, laundry and valet services, 24 hour room service, booking for golfing, business centre, shopping arcade, free shuttle bus to the downtown, karaoke room. Outdoor activities (Go kart, High Rope team building, Flying Fox, ATV - Motor, paintball, volleyball field). ... more   less 
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