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“Great hotel with prompt service.” 5 of 5 stars
Review of Golden View Hotel Batam

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Golden View Hotel Batam
Jl. Bengkong Laut | Batam Island, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #22 of 74 Hotels in Batam
1 review
1 helpful vote 1 helpful vote
“Great hotel with prompt service.”
5 of 5 stars Reviewed July 3, 2014

A great gateaway for friends & family.
We booked into a family room on the 21st June 2014. The room was clean with a great jacuzzi .
All staffs were very friendly and were ready to help anytime anywhere. I would highly comment the GM by the name Mr Udin who was very friendly and warm and even helped me and my family through with all your needs with a great smile.
The Golden View factory outlet has a wide range of shopping items at a very affordable price.
The Golden View Prawn served fresh seafood which we enjoyed eating all night long.
My family whole heartedly would like to thank the entire staffs for their great hospitality. I would highly recomment this hotel to all my friends and relatives.
Great customer service Mr Udin keep up the good attitude.
From a happy guest ,
Sarah Kaur.

Stayed June 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this review, September 21, 2014
Dear Valued Guest,

Warmest Greeting from Golden View Hotel Batam. A Perfect Place for Business and Relaxation.

Thanks for choosing Golden View Hotel during your visit in Batam.

We would like to thank you very much for taking the time to share your holiday experience with us and we are so delighted to receive such an excellent feedback from yourselves.

Once again, Thank you so much for making Golden View your choice hotel. We certainly look forward to welcoming you at our Hotel soon.


Regards,

Golden View Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

122 reviews from our community

Traveler rating
    20
    46
    42
    8
    6
See reviews for
34
19
3
7
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 23, 2014

When we arrived at the hotel room, we were greeted with a musty stench. The smell was most pungent in the toilet when I opened the toilet door. The next room was worse, it was obvious that the staff had heavily sprayed the room with very strong freshener. The third & final room was slightly better.

The pool wasn't great. It was OLD, poorly maintained, crowded, and the water was murky. The only saving grace was the helpful staff at the poolside who got us some wine glasses & a bottle opener for our bottle of wine.

We got an additional bed for our Superior room as we were a traveling party of 3 ladies. The extra charge was SGD30 per bed which is rather standard for Batam. However, as the hotel staff had added in the bed while we were out, the reception started calling us at about 10pm. They had ridiculously requested for one of our passports as a security deposit for the bed. As we wanted to retire for the night, we unplugged the phone in the room so as to have a good night's rest. However we were alarmed when the phone in the toilet started ringing while I was taking a shower! The staff here seems to be so concerned that their guests would run off without paying that they have to hound their guests for security deposits! I am very sure that my passport is worth more than a SGD30 bed.

The breakfast tasted like last night's leftovers. The beehoon broke easily, fried fish was hard & the chef had resorted to covering it with some sauce to mask the staleness, there were no more drinks, & I was not courageous enough to try the coffee. The location of the hotel is terrible. It's nowhere near the city centre. The hotel is about an honest 20-min drive to Nagoya Hill. Shuttle is provided from the hotel about 3 times a day.

I am rather appalled at the standard of this hotel!

Room Tip: If you want a good room, go somewhere else for you will not find it here.
See more room tips
  • Stayed June 2014, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this review, October 1, 2014
Dear Valuable Guest,

Warmest Greetings from Golden View Hotel Batam, A Perfect Place for Business and Relaxation.

Thank You for your esteemed feedback. It is unfortunate that you have not enjoyed your experience at our hotel as much as you would have liked.

We apologize for the room problems, rest assured that we will coordinate with our Housekeeping department and Front Office department regarding this matter. It will be resolved for your future stay.

Once more thank you for your feedback and hope that this response is a first step as a sincere gesture, in wanting to reinstate your confidence.

I will certainly forward your feedback to our management team. I hope you have the opportunity to stay with us again.

We look forward to having you back with us in the future.

Golden View Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 15, 2014

just came back from a short trip from Batam joining travel agent package.
Lobby is Posh and really give me a very good impression. when we get to the room, it is clean and neat. the staff were very friendly.
will stay this hotel again for my next trip to Batam.

  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this review, September 21, 2014
Dear Valued Guest,

Warmest Greeting from Golden View Hotel Batam. A Perfect Place for Business and Relaxation.

Thanks for choosing Golden View Hotel during your visit in Batam.

We would like to thank you very much for taking the time to share your holiday experience with us and we are so delighted to receive such an excellent feedback from yourselves.

Once again, Thank you so much for making Golden View your choice hotel. We certainly look forward to welcoming you at our Hotel soon.


Regards,

Golden View Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 15, 2014

I was there during last weekend for holiday. The service staff was very friendly. The room was very clean & bed was very comfortable. There was some outdoor sport games. There are a seafood restaurant that serve nice & cheap seafood. I will definitely come back again for my next trip.

Stayed May 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this review, September 21, 2014
Dear Valued Guest,

Warmest Greeting from Golden View Hotel Batam. A Perfect Place for Business and Relaxation.

Thanks for choosing Golden View Hotel during your visit in Batam.

We would like to thank you very much for taking the time to share your holiday experience with us and we are so delighted to receive such an excellent feedback from yourselves.

Once again, Thank you so much for making Golden View your choice hotel. We certainly look forward to welcoming you at our Hotel soon.


Regards,

Golden View Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 13, 2014

Recently I stay at this hotel , it was great . The hotel have karaoke and the surrounding have seafood restaurant , go kart , etc .
I like the atmosphere and is facing the sea . I'm looking foward to go back again .

Stayed May 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this review, September 21, 2014
Dear Valued Guest,

Warmest Greeting from Golden View Hotel Batam. A Perfect Place for Business and Relaxation.

Thanks for choosing Golden View Hotel during your visit in Batam.

We would like to thank you very much for taking the time to share your holiday experience with us and we are so delighted to receive such an excellent feedback from yourselves.

Once again, Thank you so much for making Golden View your choice hotel. We certainly look forward to welcoming you at our Hotel soon.


Regards,

Golden View Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 3, 2014

You wouldbe impressed when you step into the hotel lobby. A posh golden dragon which appear in your sight. A comfortable place for a short stay. Equipped with a pool, gym & a children playground. A convenient place as seafood restaurants are less than 5 minutes walking distance away.

Stayed April 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this review, September 21, 2014
Dear Valued Guest,

Warmest Greeting from Golden View Hotel Batam. A Perfect Place for Business and Relaxation.

Thanks for choosing Golden View Hotel during your visit in Batam.

We would like to thank you very much for taking the time to share your holiday experience with us and we are so delighted to receive such an excellent feedback from yourselves.

Once again, Thank you so much for making Golden View your choice hotel. We certainly look forward to welcoming you at our Hotel soon.


Regards,

Golden View Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 30, 2014

A posh lobby went you step into the hotel. It is equip with a swimming pool, a gym and a kid playground. The breakfast is reasonable. If you want seafood lunch or dinner,it is just 5 minutes walk. Overall a not bad experience in there.

Stayed April 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this review, September 21, 2014
Dear Valued Guest,

Warmest Greeting from Golden View Hotel Batam. A Perfect Place for Business and Relaxation.

Thanks for choosing Golden View Hotel during your visit in Batam.

We would like to thank you very much for taking the time to share your holiday experience with us and we are so delighted to receive such an excellent feedback from yourselves.

Once again, Thank you so much for making Golden View your choice hotel. We certainly look forward to welcoming you at our Hotel soon.


Regards,

Golden View Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden View Hotel Batam

Address: Jl. Bengkong Laut | Batam Island, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #22 of 74 Hotels in Batam
Price Range (Based on Average Rates): $
Number of rooms: 215
Official Description (provided by the hotel):
215 Rooms (Superior, Deluxe, Family Room, Suite Room) have been ready to suits your needs and various facilities: Cuppa restaurant, Rajawali terrace cafe, Murai lobby bar, Pipit kids corner, traditional massage, massage centre, full fitness centre, gym, sauna & steam, swimming pool, jogging track, laundry and valet services, 24 hour room service, booking for golfing, business centre, shopping arcade, free shuttle bus to the downtown, karaoke room. Outdoor activities (Go kart, High Rope team building, Flying Fox, ATV - Motor, paintball, volleyball field). ... more   less 
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