Attended 4-day retreat at the hotel. Suffered from overpowring artificial fragrance and chemicals from toilet auto air fresheners and packets of fragrance refills that are placed almost every where e.g. in the function halls, common corridors, hotel rooms. Yes, not just in the toilets! The fragrance refills are placed at every other air-conditioning outlets and the auto fresheners at columns in the function hall. The auto fresheners squirt chemicals every few minutes and we had nowhere to run to (as we had to be at our seats in the function hall). SuggestIon: engage professional air duct cleaning contractor to clean the air duct system.
Hand towels were not provided by default. We had to request for them. Cleaned towels came with too strong fragrance, felt powdery, and were worn and had old stains on them.
For safety, bathroom design needs improvement to prevent spillage of water onto floor.
Some dishes were too salty and were not healthy choices. Some fresh and unfresh items were mixed and served e.g. cut spring onions (the smell is already off) for the porridge. Porridge was not maintained hot. Butter was always already melted. Need to improve on taste of dishes (but not using more msg) and freshness of ingredients.
Rooms are spacious. This is a plus point.
Staff members are in general courteous.
- Official Description (provided by the hotel):
- 215 Rooms (Superior, Deluxe, Family Room, Suite Room) have been ready to suits your needs and various facilities: Cuppa restaurant, Rajawali terrace cafe, Murai lobby bar, Pipit kids corner, traditional massage, massage centre, full fitness centre, gym, sauna & steam, swimming pool, jogging track, laundry and valet services, 24 hour room service, booking for golfing, business centre, shopping arcade, free shuttle bus to the downtown, karaoke room. Outdoor activities (Go kart, High Rope team building, Flying Fox, ATV - Motor, paintball, volleyball field). ... more less
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