We stayed in a family room on the eighth floor during CNY. The master bedroom is huge with full panel windows but the common room is small. The common room's tv and dressing table should not be placed behind the bedroom door. Once you open the door,it blocked the tv and mirror. It will be nice to have an ironing board in the room. The music from golden prawn restaurant can be heard till the wee morning. That disturbs our sleep and peace. The shuttle service to Nagoya and BCS is great tho. Breakfast spread is quite disappointing.

Just returned from a 2D1N at this hotel, which "designated" itself a 4 stars joint. But on the overall impression after the stay is that it's a hotel that's pass it's prime.
Sure, all hotels have good and bad points that influence one's enjoyment of the place. The following is my honest objective in easy point forms:

GOOD:
1) Reasonably spacious room
2) Basic and cozy with free WIFI...but somewhat slow upload. Do it at the ground floor level for better connection.
3) Polite and efficient staff - I asked on 3 occasion for extra towels, pillows, shampoo/bath foam..the housekeeping answered promptly and delivered within their promised 5min. 2 thumbs up !
4) Location: Golden Prawn Restaurants within steps (it's the same owner with the hotel, I believe, part of the ambitious Golden City project)
5) Amenities -fair swimming pool, kids play room, karaoke, massage, etc.
6) Sport facilities within minute transport with hotel bus : Flying fox, tag paintball, Go Kart, etc.
This was what got us to stay with the hotel. But there is no connection or special guest privilege,...you pay for what you do. Like an a la carte menu.
7) Reasonably good breakfast spread (in view of the hotel rates)
8) Felt safe and peaceful environment (but if you stay during business family day, convention,...it's another story. That's life)
9) Ready taxi service to town centre (Nagoya Hill Mall, about 20min, each way) with fixed taxi fares (no cheating)
10) Reasonable Hotel room rate

BAD
1) The SMELL ! there's a strange odour in the room that never seems to go away...sort of like a moldy, musky stench,...after aircon were switched on...it's dissipated slightly, but never go away. Perhaps we got used to it already...but those newly arrived will be "hit" by the smell.
Even the towels smelt weird...awful !
2) Moldy ceiling...it's ok for 1 night stay...just can't help feeling it's moldy...compounding the old feeling.
3) The bath tub material is the somewhat thin surface type, be gentle.
4) We switched from a deluxe to superior room, as our kids wanted the pool view (deluxe faces the sea in the distance, but not much of a view) ...and "lost" the use of a in-room safe. This is BAD !!!

So that you see, the hotel has more positives than negatives...it's a reasonably hotel...just tolerate that smell...

Disappointing is an understatement. There's so much this franchise can offer, but results is well under-par.

The location itself is actually not bad, even though not walking distance to attractions (you mostly travel on a taxi anyway), pretty near to ferry terminals and major malls (Nagoya, Batam Centre, etc).

This little area called Bengkong is interesting - home to the "Golden Town", you'll see the hotel (Golden view), a quite famous seafood joint (Golden Prawn), a go-kart and factory outlet (Golden factory outlet), Golden Cheng Ho cruise... One might suspect all these belong to the same owner.

Staff are relatively friendly, the usual "drinks on arrival" is given to us. No comments with check in/out.


However the hotel itself is poorly maintained; here is the breakdown:

- The room is very mouldy (we are given 2 rooms in level 7 and 1 in level 4), you don't need to be an expert to see the mould growing all over the ceiling and walls!
- Other than the mould on the walls, it's not hard to realise that there's a severe leakage all over the hotel. There're different shades of paint on the walls to show how badly the furnishings are damaged by the water. The fake ceilings on the walkways to the room are extremely deformed.
- The carpet is, of course, very damp as a result. What's more shocking is the wetness of the bed and its covers.
- The bedsheets are stained, though felt a little cleaner than the bed covers(At least I don't itch when I sit on it), it's very uneasy.
- Bath tub cannot be used as it is jammed. As the water slowly trickles down, there's a very strong stinky smell of old drains.
- Walls at the shower area is very dirty - clear visible black stains are seen.
- Towels carries a very bad smell - my partner says it's a smell of urine. We didn't asked for a change as we're convinced that it won't help.
- The air-con is very noisy - serious vibrations are heard throughout the night.
- Showers run out of hot water - most of time the temperature is at most lukewarm.

We tried to ask for a change of rooms but we were told that the hotel is fully booked.

Amenities in the toilet is at the minimal.
The bed is quite hard, but it doesn't matter anymore.

Upon my return from Batam, I'm even more shocked to learn that the hotel is relatively new. Better upkeep is needed surely?

The food in the hotel is below par - I'm not expecting a lot for Batam hotels but the food have to at least be hot.

Understandably, it's hard for me to return to this franchise, it is 4-star in terms of facilities however the management seems to be struggling to even satisfy the very basics of a decent hotel.
It is not the size of the room that matters, it's the cleanliness! If I can give a zero for cleanliness and upkeep, I will!!

This time trip to Batam was for attend one of our friends wedding, and they book this hotel for us. We reached there before 12pm but the front desk staff willing to help us with the room. After she check with the housekeeping, our room are ready. While waiting, the other staff offer us complimentary drink of juice.
We actually not quite sure whether our room was Deluxe or Superior, but it quite spacious. Inside got 2 beds, one King-size bed and another single bed.The bed comfort enough. Inside no snacks, only bottled water and sachets of tea & coffee.
The bathroom adequate, got shower and bath-tub with hot water. Include toiletries, but no hair-blower. The only issue was water not hot enough.
Our room window facing to swimming pool so it quite nice.
We ordered few local dishes to room for late lunch. The taste 7 out of 10. We didn't try the Golden Prawn Restaurant within the complex as we attending the banquet at night on the 10th floor of the hotel.
As for the morning breakfast, the choice of meals almost same with other hotels we stayed before, choices of fried rice, bread/roti kaya, cereals, fruits desert.
The lobby quite big, got mini-mart, boutique shops, massage room, pub, breakfast restaurant and staircase to swimming pool. The surrounding not so noisy as the hotel located near the bay and far from downtown of Batam. And you should make appointment with front desk in case you need to travel around the shopping district as it quite far (20 minutes drive).