We stayed in a Family Room, consisting of 2 bedrooms and a hall. We were given complimentary hotel transfers. Check in was smooth and the staffs were very nice. The hall is small and so is the other bedroom but the main room is huge. We love the jaquzzi and the seaview from our room was so relaxing especially at night and early in the morning. The wardrobes were old but still in usable condition. I guess I can't compare a 4 star hotel in Batam to Singapore. The bar at level 1 is simple but its a nice place to chill at night. The facilities around the hotel is not impressive however. There is no REAL animals in the Mini Zoo, much to our disappointment. They provide bicycles for the guests to use which were old. The GoKart Track is not challenging and the famous Golden Prawn is nothing to boast about. It was dark and stuffy. The lights and fans wasn't switch on until we requested. We were not handed a menu while we were there so didn't know what to order . We just chose what the waiter suggest and the bill set us aback. We won't be going there to eat anymore.We will be still be staying there in the future because of the friendly staffs and the big, clean swimming pool that my children really enjoyed splashing around but we will not use any of the facilities outside the hotel except for their free shuttle bus to shopping centres.
- Official Description (provided by the hotel):
- 215 Rooms (Superior, Deluxe, Family Room, Suite Room) have been ready to suits your needs and various facilities: Cuppa restaurant, Rajawali terrace cafe, Murai lobby bar, Pipit kids corner, traditional massage, massage centre, full fitness centre, gym, sauna & steam, swimming pool, jogging track, laundry and valet services, 24 hour room service, booking for golfing, business centre, shopping arcade, free shuttle bus to the downtown, karaoke room. Outdoor activities (Go kart, High Rope team building, Flying Fox, ATV - Motor, paintball, volleyball field). ... more less
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