Got off to a bad start in a smoking room when I had requested non-smoking. Very little worked. No hot water, shower head fitting broken, fridge not working, safe (which you could pick up and walk away with) not working. Burnt carpet, stained walls, ceiling ruined by floods.
Next room was a little better but the stains and ceiling damage seem to be a universal feature.
Food is OK but not inspiring, staff friendly, common areas (except the ceilings) good.
Expect to smoke other peoples cigarettes - in the lift, in the toilet, in the dining room.
Location is OK if you are there for the hotels facilities but inconvenient (25minutes by taxi to town) for anything else. The local area has little to offer.
- Official Description (provided by the hotel):
- 215 Rooms (Superior, Deluxe, Family Room, Suite Room) have been ready to suits your needs and various facilities: Cuppa restaurant, Rajawali terrace cafe, Murai lobby bar, Pipit kids corner, traditional massage, massage centre, full fitness centre, gym, sauna & steam, swimming pool, jogging track, laundry and valet services, 24 hour room service, booking for golfing, business centre, shopping arcade, free shuttle bus to the downtown, karaoke room. Outdoor activities (Go kart, High Rope team building, Flying Fox, ATV - Motor, paintball, volleyball field). ... more less
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