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“Honest helpful great staff!!!!and must come to stay!” 5 of 5 stars
Review of Golden View Hotel Batam

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Golden View Hotel Batam
Jl. Bengkong Laut | Batam Island, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #22 of 74 Hotels in Batam
1 review
“Honest helpful great staff!!!!and must come to stay!”
5 of 5 stars Reviewed September 3, 2012 via mobile

I lost my room key and everyone help me find!!! They,are the solid group of staff..Mario and the supervisorat the breakfast place the security everyone!! A must must come back I m not sure of other hotel in batam but the cleaning staff in the car park found my key,and rejected my small appreciation!! Great place good people and you feel like home. The place might be a bit run down but you are so well cared for u simply must come back and say hi to them!! Great job! Anyone can tell the boss especially my heartfelt thanks to the cleaner at the car park!! I just left the place and really miss the staff!!

  • Stayed September 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this review, September 4, 2012
Dear Valued Guest,

Warmest Greetings from Golden View Hotel Batam, A Perfect Place for Business and Relaxation.
Thank you for taking the time in sharing your excellent experience with us in details; honest helpful great staff, great place, and you feel like home. It gives us great pleasure to hear that you have enjoyed your stay at our hotel. We thank you for the praises concerning of our staff, they will be praised accordingly.
We look forward to welcoming you again and enjoy the touch of our hospitality in friendly and relax concept.

Regards,
Golden View Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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121 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2012

The pricing of the rooms are reasonable, in good condition and spacious. The staff service are commendable. During our short stay, I made a request to propose to my girlfriend and the staff exceeded to all my request from songs, sound system, decorated stage and fireworks. I am a very satisfied customer and I cannot find another reason not to stay in that hotel again.

Room Tip: Excellent hotel in batam
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this review, September 2, 2012
Dear Mr. Foo,

Warmest Greetings from Golden View Hotel Batam, A Perfect Place for Business and Relaxation.
Thank you so much for your positive review. It gives us great pleasure to hear that you have enjoyed your stay at our hotel. We are felt honored that you have chosen our Hotel to arrange the proposal too. Best wishes for you and your fiancé future.
Once again thank you so much for staying with us and we look forward welcoming you at our Hotel soon.

Regards,
Golden View Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 21, 2012

My boyfriend, family and some of our mutual friends stayed at Golden View Hotel Batam from 18-20 August 2012. The rooms were very clean, spacious and cosy. Service was excellent and prompt too. The hotel staff ensured that we were well-looked after - there was a welcome drink, the beds were in tip top condition (very comfortable beds) and complimentary toothbrushes were provided.

Staying at Golden View Hotel is akin to staying a food paradise too! Not only is there a large variety of sumptuous food at the breakfast buffet; you can walk across the hotel to the famous seafood restaurants-Golden Prawn 555 and Golden Prawn 933 restaurants which serves very delicious live seafood at affordable prices.

What was most memorable about my stay was that my boyfriend gave me a surprise-- he proposed to me by the poolside after making special arrangements with the hotel staff. The hotel staff had arranged for his plan to succeed -- which was to propose to me with dazzling fireworks!

My stay at Golden View Hotel has been amazing; I will definitely stay here again when I come to Batam!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this review, August 22, 2012
Dear Ms. Clara,

Warmest Greetings from Golden View Hotel Batam, A Perfect Place for Business and Relaxation.
Thank you for taking the time in sharing your excellent experience with us. It gives us great pleasure to hear that you have enjoyed your stay at our hotel. We are felt honored that your boyfriend has chosen our Hotel to arrange the proposal too. Best wishes for you and your boyfriend future.
Once again thank you so much for your positive comments and we look forward welcoming you at our beautiful establishments soon.

Regards,
Golden View Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 17, 2012

We were greeted by a tour leader, XU SHAN SHAN from local agency; BEST OF TOUR (local Travel & Entertainment Specialist). I had luggage with me and would not brought up with me to bus, so I left it in their luggage storage of bus.After visited a few places, I wanted to take my makeup kit that was left in the luggage but approaching my luggage, IT HAD RED ANTS inside. They didn't manage the bus's hygienic and it was f sucks. My luggage has infested and invaded by red ants, mind you!

And the tour leader was not professional and verbally smart. She claimed that she has our interest but she kept standing beside us and peeked into our wallet when we were settling the bill. That really made us uncomfortable, my privacy was invaded again, after by red ants, following by her. She kept reminding us to give her tips also at the end of the day. With such a lousy experience, tip would followed the standard of her service. Then she showed her true colors. As we extended 1 night, our ferry tickets timing have to adjust. She gave me her number but when i called her the following day, she claimed that the ferry company did not reply her. So guess what, we just need to settle ourselves again by asking hotel staff to check for us early in the morning 7am on third day.

After 1 day tour, we approached to hotel finally, and indeed it has the 4 stars standard as recommended by others. Room is big and spacious, counter staffs are generally all right. One bad thing is room has no WiFi, so if you are internet addicted like me, have to come down to lobby for it.

Room Tip: Avoid last room near corridor, creaky feeling..
See more room tips
  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this review, August 22, 2012
Dear Valued Guest,

Warmest Greetings from Golden View Hotel Batam, a Perfect Place for Business and Relaxation.

Thank you for your reviews and compliments on our room. Concerning about the Wi- Fi actually is in the pipe-line at this moments.
Once again thank you for your positive comments and looking forward welcoming you back soon.

Regards,
Golden View Teams.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 11, 2012

For my friends and I, who are heavily dependent on Wi-Fi, Golden View Hotel was a little inconvenient. There's only Wi-Fi on the first floor. However, the room we stayed in was above our expectation. The room was spacious and comfortable. The additional bed, which was a single bed, was big enough and comfortable. There's also an adjoining door to the next room, which I think, is suitable for big groups or families.

The lobby area is pretty stuffy and has a strong stench of cigarette (many indoor places in Batam, even in shopping malls, are like that, so we kinda got used to it).

I would say that Golden View is a you-get-what-you-pay-for deal. But the plus point is that it's only a 15 minutes drive to Nagoya Hill. You can also try out the Go-Kart, Paintball and Flying Fox at Golden City. As for Golden Praw 933, forget about it. There are better seafood restaurants around.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this review, August 22, 2012
Dear Valued Guest,

Warmest Greetings from Golden View Hotel Batam, a Perfect Place for Business and Relaxation.
Thank you for your reviews and compliments on our room. Concerning about the Wi- Fi actually is in the pipe-line at this moments. We are sorry for the inconvenience caused of the cigarette stench in our public lobby area and we have well note regarding this issue.
Golden View Hotel is also only 15 minutes far away from few big Shopping Mall at Batam, such as Mega Mall, BCS Mall,Nagoya Hill and also near to two international Harbors. We are keeps upgrading our out door activities at Golden City with more variety of games and facilities for guest adventure & satisfaction.
Once again thank you for your comments and looking forward welcoming you back soon.

Regards,
Golden View Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2012 via mobile

pleasant experience, good service and good view. bonus that staff can speak good English.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 22, 2012

My family and I decided to visit Batam for a weekend, and after much recommendation and review we decided to give Golden View Hotel a try. To my surprise, it offers a delightful ambience and has lots to offer for a family weekend getaway. The hotel surrounding is packed with many activities and sightsee such as flying fox, go kart and the miniatures of Indonesia traditional house. We stayed in a family room (4 of us, breakfast included), the room is very spacious and clean with no weird smell as I could recall. There are two bathrooms in the room so we don't have to squeeze for toilet. There's a swimming pool as well at the hotel, so if you are too tired to go anywhere you could just relax by the pool. The hotel also provide complimentary bicycle during your stay for you to get around which is also a great family bonding time! If you are adventurous enough you can try the flying fox, if not you can always opt for go kart :D The hotel staffs are very friendly and helpful which makes the whole trip more pleasant. Information of the city could be easily gathered at the counter, a one day tour was arranged for us to go around the city at a reasonable price.

Most importantly is the seafood lunch and the kue lapis. Just outside the hotel, less than 5 minutes walk, a seafood restaurant called Golden Prawn which offers variety of life seafood at a reasonable price. After the first try at the restaurant with the city tour, we decided to have another seafood meal on the next day before we go back. Never in my life have I tasted so many seafood at such an affordable price (approx $80)! Another worth mentioning is the kue lapis, which is just directly in front of the restaurant. It's a cake shop where they freshly bake upon order and aghast, they have so many flavours as opposed to bengawan solo traditional kue lapis. We decided to try on the mocha, original and cheese and they have our cake delivered to our hotel, since it's within the area. It's really thoughtful of them since we could request to cut it into small box so we could give it as a gift. Overall i was very pleased with my stay as well as my family, it is truly a one stop destination. Given the opportunity I would definitely want to visit and stay at Golden View for a weekend.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden View Hotel Batam

Address: Jl. Bengkong Laut | Batam Island, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #22 of 74 Hotels in Batam
Price Range (Based on Average Rates): $
Number of rooms: 215
Official Description (provided by the hotel):
215 Rooms (Superior, Deluxe, Family Room, Suite Room) have been ready to suits your needs and various facilities: Cuppa restaurant, Rajawali terrace cafe, Murai lobby bar, Pipit kids corner, traditional massage, massage centre, full fitness centre, gym, sauna & steam, swimming pool, jogging track, laundry and valet services, 24 hour room service, booking for golfing, business centre, shopping arcade, free shuttle bus to the downtown, karaoke room. Outdoor activities (Go kart, High Rope team building, Flying Fox, ATV - Motor, paintball, volleyball field). ... more   less 
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