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“Better 3-Star Options In Batam Than This Shabby Mercure” 1 of 5 stars
Review of Mercure Batam

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Mercure Batam
3.0 of 5 Hotel   |   Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #36 of 74 Hotels in Batam
South Pole
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
45 helpful votes 45 helpful votes
“Better 3-Star Options In Batam Than This Shabby Mercure”
1 of 5 stars Reviewed January 19, 2014

I don't expect luxury from a 3-star hotel, but I do expect a clean, well-maintained property with functioning amenities. I stayed at the Mercure Batam for a 1-night 'staycation' away from Singapore and was disappointed with the general shabbiness of the property, lack of functioning wi/fi, smell of the room and the weak hot water in the bathroom.

The positive was that the room was a good size and reasonably furnished with a large king size bed. The mattress was quite hard, but came with a comfortable duvet and pillows. Beyond this though, the room was quite shabby and showing wear and tear throughout. Disappointingly, the free wifi that was advertised was so weak that it wasn't picked up by any of our mobile devices throughout our stay. The bathroom came with a large tub but the faucet for the bath did not work and the hot water came out luke warm. Further, despite the room being on a non-smoking floor, you could definitely tell that there was a lingering smell of something in the room which was unpleasant.

I had no complaints about the service. The front desk and door staff were always responsive.

The hotel also comes with a good, large gym and a small outdoor pool.

The location is not great relative to some of the other city centre hotels in Batam. The Mercure is about a 20-minute walk from the main Nagoya Hills shopping centre with the hotel taxi charging IDR40,000 (S$4) per one-way trip. If you hail a taxi on the street they'll charge IDR30,000 (S$3).

All in all, I can't help but think that there are other, better maintained 3-star properties closer to the main centre of Batam. These days, it's inexecusable for a hotel, let alone one from a major international brand, not to be able to provide proper hot water, decent wi/fi and a clean/non-smelling room.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review, January 25, 2014
Dear Valuable Guest

We thank you for the time you have taken to share your experience during your recent stay with us.

On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

Your positive comment will be passed on to the team which definitely will motivate them to provide better services.

Concerning about Wifi,Guest Rooms we have Planing to Renovated all the facilities . i do apology for convenience cause , but we insist to be more Indicatively for the guest who will stay in our Hotel.

We appreciate your valuable feedback, as it is through guest’s constructive comments like yours that we are able to identify areas of improvement to consistently provide the best service experience for all of our guests.

Thanks again to recommend us to other traveler and we all look forward to welcoming and serving you again soon on your next visit to Batam.

My Best Regards

Heru Wibowo
GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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226 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore, Singapore
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 18, 2014

We stayed here last year through a package with Groupon for Batam. The way these packages are structured (with seafood lunch, temple visits & the shopping mall trips, we were only able to reach the hotel by 5 pm in the evening. It is quite central and not too far from the main market.

The room was comfortable and clean, although very basic. We took the highest floor available so that there is less noise from the traffic outside & the view of the nearby hills is better.

The breakfast buffet next morning was good. There's the usual egg station, Rendang cuisine & the other usual suspects.

The swimming pool was clean & not very crowded.

Room Tip: Try to get one on the highest floor facing the street. Quieter & better view.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review, January 25, 2014
Dear Valuable Guest
We thank you for the time you have taken to share your experience during your recent stay with us.

On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better services.

We appreciate your valuable feedback (Breakfast Menu ,), as it is through guest’s constructive comments like yours that we are able to identify areas of improvement to consistently provide the best service experience for all of our guests.
My Best Regards
Heru WIBOWO
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 5, 2014

Was back in Mercure Batam last weekend... Good stay as always... very helpful and friendly staff, esp. during my check-out as handled by Cik Puteri. Breakfast on Sunday morning was significantly better than my last stay. No more omelette queue, but still the staff could not manage a smile when working around the dining room... Maybe they need more hands to ease the workload? Or maybe they're just not "morning persons"? :)

Overall, things were okay as expected.

Room Tip: Get the rooms facing the swimming pool
See more room tips
  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review, January 6, 2014
Sincerely beloved guest.(Mr.Rolando)

We thank you for the time you have taken to share your experience during your recent stay with us.

On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better services.

From in deep my heart i would like do apology not welcoming you upon arrival , and your comment in social media TripAdvisor always make me wake up .

We appreciate your valuable feedback, as it is through guest’s constructive comments like yours that we are able to identify areas of improvement to consistently provide the best service experience for all of our guests.

Best Regards

Heru Wibowo - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 5, 2014

This is me and my friend's first time staying in this Mercure Batam for one night due to the promotion given from deals.com.sg and I will say this hotel's service was quite good!

In afternoon time around 4pm we arrived, the surrounding of this hotel are pretty quiet. We tried to spot any cinema area but still did not see it, the pizza hut restaurant was little further away than we thought. The lobby area was quite clean, and there was a self-service water dispenser for guests which I thought it was quite nice of them to do that. The counter staff was very friendly, despite her English-understanding is not so good but she was still very nice and had a great smile on her face. They asked us if we prefer smoking and non-smoking room and bed choice which I think it was a great job for them to ask us that. They had wifi service which we tested and it was quite fast actually.

I asked for hair dryer, extra pillows to delivered to our room and they did in within minutes after we went up to our room. Fast service! The two access cards that we given unfortunately one of them are not working but is fine with us so we didn't ask for a change at all. The room was pretty well-maintained, very clean and there was no stains or smoking smell at all, but the air-con was little colder even when we adjusted a little bit higher but still the same temperature. However, it doesn't really affect us when we sleep. Instead we had a very good sleep that night. The toilet was clean, the only disadvantage was when we shower, there was no door to close and the water was spilled out of the bathtub area and we had to use towel to soak the water in case we may slip and fall.

Later in the evening we went to Nygoya Hill Shopping mall and we call the cab which stationed at the hotel, the cab driver was really good and friendly. He drove us very carefully from hotel and back to hotel at late night, so we give him tips.
The next day when we go for breakfast, be prepared that people do smoke everywhere so is best chose a surrounding that non-smokers eating. We were quite pleased with the breakfast food and clean cutlery set so we had no problem with it at all. The staff was very friendly and helpful. When we go back to the hotel room, we asked for toilet paper and again, they did it very fast service to give us. It was good!

Overall, the hotel was not bad for service and food. I can see the service are really excellent and have improved a lot of better seeing the past comments from various tourists about this hotel in trip advisor. Will come back again here next time.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review, January 14, 2014
Dear Valuable Guest
We thank you for the time you have taken to share your experience during your recent stay with us.

On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better services.

We appreciate your valuable feedback (Front desk staff,and all staff ), as it is through guest’s constructive comments like yours that we are able to identify areas of improvement to consistently provide the best service experience for all of our guests.

Best Regards

Heru Wibowo - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 5, 2014

Spend a night booking thru Accor. Get a good deal and satisfy over the check in.It is so convenient. Nothing change much and I like it for a budget. Wanted it for 3rd coming on Chinese New Year but it already full. Nice breakfast but not much spread for rp85000.

Stayed January 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review, January 14, 2014
Dear Valuable Guest
We thank you for the time you have taken to share your experience during your recent stay with us.

On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better services.

We appreciate your valuable feedback (Breakfast Price ,Front desk staff,), as it is through guest’s constructive comments like yours that we are able to identify areas of improvement to consistently provide the best service experience for all of our guests.

Best Regards

Heru Wibowo - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Batam

Address: Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #36 of 74 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Batam 3*
Number of rooms: 159
Official Description (provided by the hotel):
Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more   less 
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Also Known As:
Mercure Batam Hotel Batam

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