This is me and my friend's first time staying in this Mercure Batam for one night due to the promotion given from deals.com.sg and I will say this hotel's service was quite good!
In afternoon time around 4pm we arrived, the surrounding of this hotel are pretty quiet. We tried to spot any cinema area but still did not see it, the pizza hut restaurant was little further away than we thought. The lobby area was quite clean, and there was a self-service water dispenser for guests which I thought it was quite nice of them to do that. The counter staff was very friendly, despite her English-understanding is not so good but she was still very nice and had a great smile on her face. They asked us if we prefer smoking and non-smoking room and bed choice which I think it was a great job for them to ask us that. They had wifi service which we tested and it was quite fast actually.
I asked for hair dryer, extra pillows to delivered to our room and they did in within minutes after we went up to our room. Fast service! The two access cards that we given unfortunately one of them are not working but is fine with us so we didn't ask for a change at all. The room was pretty well-maintained, very clean and there was no stains or smoking smell at all, but the air-con was little colder even when we adjusted a little bit higher but still the same temperature. However, it doesn't really affect us when we sleep. Instead we had a very good sleep that night. The toilet was clean, the only disadvantage was when we shower, there was no door to close and the water was spilled out of the bathtub area and we had to use towel to soak the water in case we may slip and fall.
Later in the evening we went to Nygoya Hill Shopping mall and we call the cab which stationed at the hotel, the cab driver was really good and friendly. He drove us very carefully from hotel and back to hotel at late night, so we give him tips.
The next day when we go for breakfast, be prepared that people do smoke everywhere so is best chose a surrounding that non-smokers eating. We were quite pleased with the breakfast food and clean cutlery set so we had no problem with it at all. The staff was very friendly and helpful. When we go back to the hotel room, we asked for toilet paper and again, they did it very fast service to give us. It was good!
Overall, the hotel was not bad for service and food. I can see the service are really excellent and have improved a lot of better seeing the past comments from various tourists about this hotel in trip advisor. Will come back again here next time.
- Official Description (provided by the hotel):
- Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more less
- Reservation Options:
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- Also Known As:
- Mercure Batam Hotel Batam