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“An average hotel as compare to other Mercure chain in other countries” 3 of 5 stars
Review of Mercure Batam

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Mercure Batam
3.0 of 5 Hotel   |   Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #40 of 71 Hotels in Batam
Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
40 helpful votes 40 helpful votes
“An average hotel as compare to other Mercure chain in other countries”
3 of 5 stars Reviewed October 30, 2013

Stayed 1 night with 3 of my friends during weekends, booked deluxe, connecting rooms. The room was rather huge, however the room doesn't seem well maintained. It looks old and has some kind of smell on the carpet floor.

The staff are not english speaking staff, we had hard time communicating with them, we used basic english to verify some things but they do not understand us at all. Instead, asking back in Malay language. This is weird!

The breakfast was pretty bad. Most of the dish doesn't suit to our preference. It is either too sweet, too oily or too spicy.

We would not book for this hotel anymore due to the bad experience we had in this hotel.

If you would want to visit Batam for stayover, i would suggest you book Harmoni One, that is the best i ever been! Good service, fantastic stay and fabulous hospitality from the staffs!

Room Tip: high floors, facing swiming pool is less noisy.
See more room tips
  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review, November 2, 2013
Sincerely beloved guest.

Thank you for taking the time to share about your experience at the Mercure Batam Hotel.

On behalf of the entire team here at Mercure Batam, kindly accept our sincerest apologies for not being able to provide the best hospitality and service during your stay.

First and foremost, I would like to extend my sincere apologies for unfortunate experience during your stay with us recently.

We are deeply concerned and share your disappointment with service you received from some of our team members regarding breakfast my Restaurant too spicy and too oily , and my back of the house department cant speaking English ,I has read and share your comment to my team and department concern regarding Food quality for sure we will improve the food quality and service quality and , then our hotel building we have do make over some of room and still progress until now. but we insist to be more responsive to make our valuable guest in satisfaction during their stay in our hotel. The issues you encountered clearly identify areas where improvements are needed hence we thank you for bringing these up to our attention so that appropriate steps may be taken to avoid recurrence. Likewise, we will take your feedback as a motivating tool to ensure our service levels are constantly according to Mercure Hotel standards.

At Mercure , we aim to provide the highest level of service to all of our guests thus you can be assured that your comments have been shared with the relevant department heads and appropriate action and training will be taken to ensure that our entire team consistently maintains a warm, positive and professional demeanor when dealing with guests.

Thank you again for sharing your thoughts with us and we hope you could give us the opportunity to show you the improvement and provide you with the real Mercure service on your next trip to Batam.

Heru Wibowo -General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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208 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 29, 2013

It's just an okay hotel. We checked in late in the evening, as the tour guide has lots for iteniary. Every room has different function such as lighting, except for table light. It took us one hour just to figure how to on the light, there's no switch at the window whatsoever. There's a so-called alarm clock aka multi-function (for all the lighting actually). The water in the shower slightly cloudy and after a few seconds it SLIGHTLY fading away slowwwwwlyyyyyyyy. Get it, slowwwwwwwwwlyyyyyyyy.......

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review, October 2, 2013
Dear Haley ,Thank you for taking the time to share about your experience at the Mercure Batam Hotel.

We sincerely appreciate your time and effort in bringing up the issues you encountered during your stay, as constructive comments like yours enable us to recognize areas where improvements are needed. Kindly accept our apologies for the disappointment and inconvenience caused.

Please rest assured that the department managers concerned have been briefed to improve on Service quality about lighting in your room , then regarding water flow in your room to slow , but please take our apologies if you still experience any distractions if any disturbance it.


We appreciate your valuable feedback, as it is through guest’s constructive comments like yours that we are able to identify areas of improvement to consistently provide the best service experience for all of our guests.

Thank you and we hope you could give us another opportunity to serve you again in the future.

Please feel free to contact me directly should you plan to visit Batam in the near future and I will personally arrange your stay with us.

Best regards,
Heru Wibowo - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 9, 2013 via mobile

Been to the hotel with colleague on R & R. Had a fun day at the hotel. Get around in a taxi is convenient. The helping hand that is given for me also appreciated. Well done mercure. Never stay before and it impress me. Juz focus on the breakfast as it is late to top up the food and utensil. Other than that keep it up.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review, September 10, 2013
Sincerely beloved guest.

We thank you for the time you have taken to share your experience during your recent stay with us.

On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better services.

We appreciate your valuable feedback, as it is through guest’s constructive comments like yours that we are able to identify areas of improvement to consistently provide the best service experience for all of our guests.

Best Regards

Heru Wibowo - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 9, 2013

I refered to the past reviews given and thus was mentally prepared for the worst or exact but in my view, this hotel is consider acceptable, in terms of its room size, TV channels except on the part that no hair dryer is provided (I have long hair, try imagining sleeping with the wet hair in a aircon room?). On the breakfast range and portion, this hotel manage to get some points, it's so much better than the hotel I stayed in P2 (Thailand).

Just for your additional information : what the travel agent advertised about the places to visit are not really true, example Chinatown shopping? Didn't get to visit this area.

Room Tip: I heard room 415 has flooding problem with the bath tub, dont know how true it is but it is true tha...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review, September 10, 2013
Thank you for taking the time to share about your experience at the Mercure Batam Hotel.

We sincerely appreciate your time and effort in bringing up the issues you encountered during your stay, as constructive comments like yours enable us to recognize areas where improvements are needed. Kindly accept our apologies for the disappointment and inconvenience caused.

Please rest assured that the department managers concerned have been briefed to improve on bath tub or bathroom stuck (was room 415 is true but the problem not from our facilities but the guest did not how to open and closed the bath tub tap ,and regarding Hair dryer for while we available but move able , we try to provide fixed hair dryer each guest rooms possible but please take our apologies if you still experience any distractions if any disturbance it.

We appreciate your valuable feedback, as it is through guest’s constructive comments like yours that we are able to identify areas of improvement to consistently provide the best service experience for all of our guests.

Thank you and we hope you could give us another opportunity to serve you again in the future.

Please feel free to contact me directly should you plan to visit Batam in the near future and I will personally arrange your stay with us.

Best regards,
Heru Wibowo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 4, 2013

My friend and I had a free upgrade to a suite room which was almost twice the size of our original superior room. The room was generally clean. However, the old furniture made it look a bit dirty and the bath tub and carpet seemed to have suffered slight burns from cigarettes. The TV reception was not clear for quite a number of channels. The shower head was quite low even for someone not taller than 1.6m like me. Furthermore, it was not removable. Nevertheless, I had a good night sleep in the room as the bed was very comfortable. The room service was quite inefficient as I had to call them up twice after waiting for more than 15 min before the staff finally arrived.

Free wifi is only available the lobby area and cafeteria. The swimming pool was quite dirty but the size was reasonable for a nice short dip and swim. I did not use the gym, but the facilities and size seemed alright to me. Breakfast was sumptuous but not fantastic. Their rate of refilling the food/drinks was quite slow too. Nevertheless, I totally love their crackers!

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review, September 10, 2013
Thank you for taking the time to share about your experience at the Mercure Batam Hotel.

We sincerely appreciate your time and effort in bringing up the issues you encountered during your stay, as constructive comments like yours enable us to recognize areas where improvements are needed. Kindly accept our apologies for the disappointment and inconvenience caused.

Please rest assured that the department managers concerned have been briefed to improve on Service quality ,and internet in the guest room (WiFi) , we have provide to all guest room starting on September 2013, a bout TV Chanel we had change the provider since September and Now our TV Chanel much better then previous regarding carpet we have plan change the carpet to Parquet (wooden Floor) the project starting this month but please take our apologies if you still experience any distractions if any disturbance it.


We appreciate your valuable feedback, as it is through guest’s constructive comments like yours that we are able to identify areas of improvement to consistently provide the best service experience for all of our guests.

Thank you and we hope you could give us another opportunity to serve you again in the future.

Please feel free to contact me directly should you plan to visit Batam in the near future and I will personally arrange your stay with us.

Best regards,
Heru Wibowo - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Batam

Address: Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #40 of 71 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Batam 3*
Official Description (provided by the hotel):
Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more   less 
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Also Known As:
Mercure Batam Hotel Batam

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