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“lives up to the parent brand” 4 of 5 stars
Review of Mercure Batam

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Mercure Batam
3.0 of 5 Hotel   |   Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #39 of 69 hotels in Batam
singapore
Top Contributor
119 reviews 119 reviews
44 hotel reviews
Reviews in 29 cities Reviews in 29 cities
141 helpful votes 141 helpful votes
“lives up to the parent brand”
4 of 5 stars Reviewed March 15, 2013

i was very confident of a comfortable stay based purely on the parent brand name and the property lived up to my expectations.
we were duly impressed by the front desk staff who gave us a prompt check iand allocated a room according to our request i.e not facing the main road.

the room is very decent sized with very comfortable beds and clean linen.the furniture needs a coat of warnish as the dating of the furniture is very noticeable. the bath room is well fitted with a long bath and wash basin. but for some reason only bath toowels are provided and not the face towels.there ia safe in the room but it would be more practical to locate the safe at a higher level as one has to virtually sit on the floor to access it. bath room amenities were basic but there should be two of each item if it is a twin room. maybe the bath gel can be shared but a comb and toothbrush and slippers...... surely these ought to be in doubles.

location wise i found it to be acceptable but many peope were complainig about the the hotel being located away from the shopping and eateries area. this i suppose it would depend upon the purpose one is in batam .this location is quiet.relatively. the major shopping centres are within two kms away but the taxi operators in batam charge IDR40k one way, which is pretty expensive.

breakfast is excellent with a generous spread covering local and western items.the layout is well planned to avoid congestion and the staff were always smiling and willing to go the extra mile.

overall the staff of this property are impressive - sniling, helpful and responsive.

the property is very suitable for all types of travellers,including families.

Room Tip: if you want quiet request room facing away from the main road.
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review, March 16, 2013
Sincerely our beloved guest,

Thank you for your feedback and comment for your recent stay at our hotel.

We are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

Your positive comment will pass on to the team which definitely will motivate them to provide better services.

Thank you for your suggestion to put the safe box to the higher place we will look the possibility and for additional bathroom amenities can be request according to the guest's need. For your information, we provided free shuttle service on daily basis (this information is posted in the lobby) at 1.30PM and 4.30PM to the closest shopping malls Nagoya Hill and BCS Mall, 2 hours advance reservation is required. Maybe you can use this facility for your next visit.

Thanks again to recommend us to other traveler and we all look forward to welcoming and serving you again soon on your next visit to Batam.

Thank you and best regards,
Abdul Malik Azhary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore
Senior Contributor
38 reviews 38 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 10, 2013

Nothing much to complain about this hotel at all.Location was pretty good. Its within a walkable 1 km from major batam shopping joints (Nagoya shopping centre). Room was spacious and huge and warm shower with nice suite of toiletries is a nice touch.

Facilitates are a great as well. Pool and gym facilities are well maintained.Sauna and steam room available as well. Jacuzzi water could be cleaner but that is more due to the inconsiderate users not showering before entering the waters if anything. Breakfast is normal, nothing fancy but service staff are polite and refills are quite frequent.

The hotel i believe is going through some sort of a upgrade. In the end the only sore points were the fact that there were no wifi in the room and no access to fox sports (crucial to me since i am a huge football fan)

All in all an excellent stay. Will minor tweaks this place would be perfect.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review, March 12, 2013
Sincerely our beloved guest,

Thank you for your feedback and comment for your recent stay at our hotel.

We are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

Your positive comment will pass on to the team which definitely will motivate them to provide better services.

For your information, we just upgraded our TV channels now with 56 channels including Fox Sport News and Star Sport channels, Wi-Fi in the room being finalize to be develop.

Thanks again to recommend us to other traveler and we all look forward to welcoming and serving you again soon on your next visit to Batam.

Thank you and best regards,
Abdul Malik Azhary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 28, 2013

We went to Batam last year for a one day shopping & relaxation trip and spent just one night here.

The hotel was okay & the staff was polite. They accepted our request to assign a higher floor so that we have a good view. The hotel is not too far from the city centre where all the malls are.

The breakfast was good & there were a lot of options.

They have a swimming pool for relaxation and a small spa area, as well.

It was overall, okay for a short stay.

Room Tip: Get a higher floor room so that you have a better view & less noise from the street outside.
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review, February 15, 2013
Sincerely our beloved guest,

Thank you for your feedback and comment for your recent stay at our hotel.

We are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

Your positive comment will pass on to the team which definitely will motivate them to provide better services.

Thanks again to recommend us to other traveler and we all look forward to welcoming and serving you again soon on your next visit to Batam.

Thank you and best regards,
Abdul Malik Azhary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed January 28, 2013

Seemed deserted his hotel because the location is not too crowded. The rooms that I live in a little damp, so the air is not fresh. The price is not meet with the quality. Too expensive for this hotel.
The area around the closest to the BCS.

For next visit, maybe I choose another hotel.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review, February 5, 2013
Sincerely our beloved guest,

Thank you for your feedback and comment for your recent stay at our hotel.

We greatly appreciate the feedback and we ensure you after thorough investigation and clarification necessary action will be taken and more attentive training will be given to our housekeeping and maintenance team to keep all the rooms always in good condition, and for your information our rate apply according to competitive market in the areas.

Hope you will give a chance for us to welcome you and have the pleasure of serving you again soon.

Please feel free to contact me directly should you plan to visit Batam in the near future and I will personally arrange your stay with us.

Thank you and best regards,
Abdul Malik Azhary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang Island, Malaysia
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 21, 2013

I've stayed in Mercure Batam for my every business trip due to:
The location - convenient shop just beside the hotel and some local eateries just stone throw away.
The facility - wired internet (merely for mail checking and web browsing), fitness centre and sauna
Some drawbacks (repeated on almost every visit):
The reservation - always offline (unable to link with the online booking system)
The points - always need to upload my hotel bill to Accorhotel to claim my points

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review, February 5, 2013
Thank you for your feedback and comment for your recent stay at our hotel.

We are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

We greatly appreciate the feedback and we noted seriously your comment on reservation and point , we ensure you after thorough investigation and clarification, necessary action will be taken and we will do our best to improve on the areas you mentioned.

We are looking forward to welcome you and have the pleasure of serving you again soon.

Please feel free to contact me directly should you plan to visit Batam in the near future and I will personally arrange your stay with us.

Thank you and best regards,
Abdul Malik Azhary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 19, 2013

We stayed at the Mercure Batam from the 12-18 Jan 13. We selected the hotel over the internet for its location and price. We payed 2686200IDR for the six nights which we thought reasonable. Our room was on the third floor at the end of a corridor which was good as noise easily penetrated from the next door room and even the one above.
The room was spacious with a comfortable bed, good storage, seats, work area, plenty of power points and good TV. There is cable connected internet in the room but the free option is very slow. You can pay for faster access or use the mobile access in the foyer area.
The bathroom was not the same standard being grubby on the walls and in the corners and both the sink and bench marked. There is a shower in the bath that is a little cramped and was not properly attached to the wall so only faced down. The water flow in the shower was very good. The maid serviced our room well except for the bathroom cleanliness. All consumables were regularly replaced.
We didn’t partake of the buffet breakfast preferring to eat local in the street which we also did for dinner except on night when we ate in the restaurant. The meal was ordinary and we had expected better. We were also disappointed that we couldn’t have a wine with our meal as there is a ban on alcohol in the restaurant. We did enjoy cocktails in the Pillers Lounge on a few nights.
The pool, steam room and sauna are excellent but the jacuzzis didn’t swirl properly. The massage in the Eastern Club was very good value. There is also a gym. The garden on the roof is a mess and not worth visiting which was a disappointment.
All staff were very friendly especially the doormen. They all tried to assist us with our many questions but language was a real problem. Only a couple of staff had good English which we found very helpful.
We enjoyed the location of the hotel and once we understood how to use the minibuses easily went from place to place. There are also lots of taxis available. Many places are in walking distance but tourist information is scarce although the hotel does have a map available, although it is only basic. There are lots of eating places in the back streets if you are prepared to eat local. A small supermarket is next door and a larger one just up the road.

Room Tip: A hotel with a five star foyer, five star staff, three star room and one star bathroom but you get w...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review, January 22, 2013
Sincerely our beloved guest,

Thank you for your feedback and comment for your recent stay at our hotel.

We are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

I would like to extend my sincere apologies for unfortunate experience during your stay with us. We noted seriously your comment on bathroom and shower, we ensure you after thorough investigation and clarification, necessary action will be taken and more attentive training will be given to our housekeeping and maintenance team and definitely will improve our product and services, as we strive to provide an excellent services for all of the guests.

We have plan to renovate our Jacuzzi shortly with new modern installation, and for your information, we are doing repainting our entire building exterior which we need to install gondola the hanging platform and its support on the 8th floor our Sky Garden, soon after the project is done, Sky Garden will be presented as normal to all of our beloved guest.

We greatly appreciate the feedback and will be definitely seeking to improve on the all areas you mentioned.

We are looking forward to welcome you and have the pleasure of serving you again soon.

Please feel free to contact me directly should you plan to visit Batam in the near future and I will personally arrange your stay with us.

Thank you and best regards,
Abdul Malik Azhary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Batam

Address: Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #39 of 69 hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Batam 3*
Official Description (provided by the hotel):
Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more   less 
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Also Known As:
Mercure Batam Hotel Batam

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