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Mercure Batam: Traveler Reviews

Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
Hotel amenities
Mercure Batam
Ranked #26 of 56 hotels in Batam
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145 reviews from our community

    Trip type
Traveler rating
    15
    55
    49
    17
    9
Date Rating
Singapore
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“wonderfully surprised.”
4 of 5 stars Reviewed March 10, 2013

Nothing much to complain about this hotel at all.Location was pretty good. Its within a walkable 1 km from major batam shopping joints (Nagoya shopping centre). Room was spacious and huge and warm shower with nice suite of toiletries is a nice touch.

Facilitates are a great as well. Pool and gym facilities are well maintained.Sauna and steam room available as well. Jacuzzi water could be cleaner but that is more due to the inconsiderate users not showering before entering the waters if anything. Breakfast is normal, nothing fancy but service staff are polite and refills are quite frequent.

The hotel i believe is going through some sort of a upgrade. In the end the only sore points were the fact that there were no wifi in the room and no access to fox sports (crucial to me since i am a huge football fan)

All in all an excellent stay. Will minor tweaks this place would be perfect.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask KeiKurono about Mercure Batam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review
March 12, 2013
Sincerely our beloved guest,

Thank you for your feedback and comment for your recent stay at our hotel.

We are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

Your positive comment will pass on to the team which definitely will motivate them to provide better services.

For your information, we just upgraded our TV channels now with 56 channels including Fox Sport News and Star Sport channels, Wi-Fi in the room being finalize to be develop.

Thanks again to recommend us to other traveler and we all look forward to welcoming and serving you again soon on your next visit to Batam.

Thank you and best regards,
Abdul Malik Azhary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 15, 2013

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

Ask RainnyDay about Mercure Batam
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
6178, General Manager at Mercure Batam, responded to this review
February 15, 2013
Sincerely our beloved guest,

Thank you for your feedback and comment for your recent stay at our hotel.

We are very pleased to read that you are enjoy your stay and happy with the hotel. We will check again our breakfast which is normally served with the warmer for hot food more attentive control and training will be given to our FB team.

We noted seriously your comment on taxi service. For your information taxi service in the hotel is manage by third party, but we ensure you after thorough investigation and clarification necessary action will be taken. Most of the case happened is misunderstanding between the passenger and the taxi driver about timing (sometime different perception) and meeting point for pick up. We will do our best to find out solutions for taxi driver to be more attentive and meet the guest requirement.

We greatly appreciate the feedback and will be definitely seeking to improve on the all areas you mentioned.

We are looking forward to welcome you and have the pleasure of serving you again soon.

Thank you and best regards,
Abdul Malik Azhary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Okay for a short stay!”
3 of 5 stars Reviewed January 28, 2013

We went to Batam last year for a one day shopping & relaxation trip and spent just one night here.

The hotel was okay & the staff was polite. They accepted our request to assign a higher floor so that we have a good view. The hotel is not too far from the city centre where all the malls are.

The breakfast was good & there were a lot of options.

They have a swimming pool for relaxation and a small spa area, as well.

It was overall, okay for a short stay.

Room Tip: Get a higher floor room so that you have a better view & less noise from the street outside.
See more room tips
  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask Harshna about Mercure Batam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review
February 15, 2013
Sincerely our beloved guest,

Thank you for your feedback and comment for your recent stay at our hotel.

We are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

Your positive comment will pass on to the team which definitely will motivate them to provide better services.

Thanks again to recommend us to other traveler and we all look forward to welcoming and serving you again soon on your next visit to Batam.

Thank you and best regards,
Abdul Malik Azhary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
“A fairly quiet area”
3 of 5 stars Reviewed January 28, 2013

Seemed deserted his hotel because the location is not too crowded. The rooms that I live in a little damp, so the air is not fresh. The price is not meet with the quality. Too expensive for this hotel.
The area around the closest to the BCS.

For next visit, maybe I choose another hotel.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review
February 5, 2013
Sincerely our beloved guest,

Thank you for your feedback and comment for your recent stay at our hotel.

We greatly appreciate the feedback and we ensure you after thorough investigation and clarification necessary action will be taken and more attentive training will be given to our housekeeping and maintenance team to keep all the rooms always in good condition, and for your information our rate apply according to competitive market in the areas.

Hope you will give a chance for us to welcome you and have the pleasure of serving you again soon.

Please feel free to contact me directly should you plan to visit Batam in the near future and I will personally arrange your stay with us.

Thank you and best regards,
Abdul Malik Azhary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pulau Penang, Malaysia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“As expected”
4 of 5 stars Reviewed January 21, 2013

I've stayed in Mercure Batam for my every business trip due to:
The location - convenient shop just beside the hotel and some local eateries just stone throw away.
The facility - wired internet (merely for mail checking and web browsing), fitness centre and sauna
Some drawbacks (repeated on almost every visit):
The reservation - always offline (unable to link with the online booking system)
The points - always need to upload my hotel bill to Accorhotel to claim my points

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

Ask HS_YEOH84 about Mercure Batam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this review
February 5, 2013
Thank you for your feedback and comment for your recent stay at our hotel.

We are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

We greatly appreciate the feedback and we noted seriously your comment on reservation and point , we ensure you after thorough investigation and clarification, necessary action will be taken and we will do our best to improve on the areas you mentioned.

We are looking forward to welcome you and have the pleasure of serving you again soon.

Please feel free to contact me directly should you plan to visit Batam in the near future and I will personally arrange your stay with us.

Thank you and best regards,
Abdul Malik Azhary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Batam

Also Known As:
Mercure Batam Hotel Batam
Mercure Batam Hotel
Address: Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #26 of 56 hotels in Batam
Price Range: $
Official Description (provided by the hotel):
Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more   less 
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Mercure Batam
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