We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“good for a short stay” 3 of 5 stars
Review of The Hills Batam

Save Saved
You added The Hills Batam to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
The Hills Batam
Jalan Teuku Umar No. 02 | Nagoya, Riau Islands Province 29432, Indonesia (Formerly Puri Garden)   |  
Hotel amenities
Ranked #41 of 69 hotels in Batam
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“good for a short stay”
3 of 5 stars Reviewed August 11, 2013

the location is very good since this is just 5 minutes away from Harbourbay ferry terminal and just opposite to Nagoya Hills mall and near spa. We stayed overnight in one of the twin room on the 4th floor. Hotel is old but still undergoing renovation.
Recep are friendly and helpful even though they are not good in speaking English. Cleanliness of bedroom is ok, bedsheets are fresh but bathroom is smelly (smells moldy... seems like they haven't sanitize it for a long time), tub and floor is dirty and shower curtain's smell is terrible.
Restaurant at the hotel serves their food very slow even though the place is really not busy (only 4 tables are filled including us). Their food is also not nice. Chicken is dry, satay is burnt and cold, steak is overcooked while the side veg are not even cooked.
Overall if you are looking for a cheap and a short stay you can choose to stay here. It still serves its value.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

60 people have reviewed this hotel

Traveler rating
    5
    14
    21
    12
    8
See reviews for
10
13
2
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 1, 2013

If you are a budget traveller and does not mind the hotel quality, this is a good choice to stay if you are visiting Nagoya Hills for shopping and spa.
The hotel is currently under refurbishment as the hotel rooms are old and smelly. There are stains in the bathtub, sinks and bedsheets. Amenties such as shower caps, shampoo, bath gel, toothbrush.
Breakfast is horrible as the quality of food is so poor and we saw a small cockroach crawling on the buffet table. Coffee & tea are cold.
However, the hotel is located opposite Nagoya Hill Shopping Mall and you have to cross a busy road to get there. The traffic is non stop and it can dangerous for children or elderly people to cross the road.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed July 27, 2013

Yes the hotel is cheap but event at this price it is too expensive...Rooms are very dark, very outdated and not cleaned. The bed has no sheet, only a dirty cover. The bathroom was awful with mould everywhere. The bedroom are also very noisy as the hotel is located close to a busy street. Lastly, it seems that the food for breakfast was prepared a long time ago, not fresh at all. So overall, a bad experience.

  • Stayed July 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Top Contributor
119 reviews 119 reviews
44 hotel reviews
Reviews in 29 cities Reviews in 29 cities
141 helpful votes 141 helpful votes
4 of 5 stars Reviewed July 22, 2013

there are many negative reviews of this property by travel advisor mebers and their opinion and experience must be respected.

i had booked a superior room. apparently the stadard and the superior rooms are similar in size. the difference is in the decor and better lighting in the superior rooms.with complimentary breakfast and buka puasa dinner also complimentary the deal for the room was fair.toilet amenities like toothbrushes,soap and shampoo were also provided and neatly presented.

initially i was allocated a standard room and i totally agree with the reviewers that the lighting is very dim, thereby creating that creepy look.the lighting could improve.

i want to congratulate the management on the high staff morale.the reception was responsive to a couple of our requests and the staff at all levels were friendly and helpful.

the breakfast, while having a suitable spread is an area to work.main problem is the flies and i found several snugly settled on several of the dishes - which put me off completely.

flies were also flying around the bread and the danish station.

reno9vation works were also in progress during our stay - inconvenient but necessary i suppose.

onverll a fair experience.

the proximity to nagoya is a myth. try crossing the road leading to the nagoya hypermart. some reviewers have commented that it is a two to five minutes walk. it cabn take you forever to cross the road. the best option is to walk to the traffic lights to the right of the property and try to cross over to the nagoya shopping cenrtre that way ( suggested and highly recommended)

yeah the upmarket spas SPA SECRET and INDOTHAI are at the doorstep.

Room Tip: rooms facing the road are brighter but noisy due to the main road traffice whereas the rooms facing...
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed July 8, 2013

This hotel is considered cheap at Nagoya Hill, as compared to other hotels nearby. It is really convenient, only a 2 mins walk to Nagoya Hill for shopping, movie or massage.
However, that hotel is old and currently under renovation. The room that I stayed in was really old. The toilet has many black and brown marks around, the sofa has been mended at least 5 times, weak air-con and weak wifi.
The concierge has some problem with english and they need a long time to understand what the people there are trying to say.
The food for the breakfast was decent, but there are houseflies flying around, which made me lose my appetite.
If I am going Batam in the future, there are better options nearby and it is only around 30SGD more expensive per night and they offer better rooms.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bintan Island, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 23, 2013

The locationwise is good but the room, the shower, the bath tub and the service is suck.....bbreakfast is served from 6 - 10am..we went to the restaurant at 8am and told the staff that we want the food that our next to us is eating and guess what the staff said? """Its too late to refill the food and if you want you can order at additional charges""""..........With over 18 years in the hospitality industry, I`ve never had this kind of experience....not worth of money to spend here...

Room Tip: Never recommend this hotel
See more room tips
  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed June 20, 2013

The location is within a short walking distance to the Nagoya Hill Mall. The hotel is run down and the room that we stayed in was dirty, dim and had a lingering smoke smell. The bathtub was filled with black spots and stains, so much so that my daughter had to wear a slipper to shower!!!
The aircon did not seem to work and it got a little stuffy in the middle of the night.
Breakfast was reasonable though not fantastic.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Hills Batam? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Hills Batam

Address: Jalan Teuku Umar No. 02 | Nagoya, Riau Islands Province 29432, Indonesia (Formerly Puri Garden)
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #41 of 69 hotels in Batam
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
THE HILLS BATAM(SHORT WALKAWAYS TO NAGOYA HILL MALL & MANY ENTERTAINTMENT VENUES)The hills Batam is an oasis of calm and charm amidst the hustle and bustle Of the Nagoya district, Batam’s main commercial area. Located in front of Nagoya Hill Mall, The Hills Hotel Batam is also easily accessible to Duty Free Shopping Center , malls, restaurant, bank, and many entertainment venues. Our rooms are fully air-conditioned and feature modern amenities such as an IDD phone, wireless internet access, LCD TV, refrigenerator and coffee & tea making facilities. Your accommodation is also inclusive of a welcome drink, daily buffet breakfast, and complimentary use of our Health Centre Spa.A venue to conduct modern meeting, our 6 function rooms with capacity until 500 pax as well equipped for business meeting and seminars, as well as product launches. Only 20 minutes from Hang Nadim international Airport, 10 minutes from Harbour Bay International Ferry, 17 MINUTES FROM Batam center Ferry terminal, 25 minutes to Sekupang International ferry.The Barelang Bridge connect the island of Batam, rempang and Galang. This bridge has grown more into a tourist attraction rather than a transport route. Located in Vietnam village at Galang Island, The Quan Am Tu temple is one of Batam most visited attraction. It was build by Vietnamese that escape the war in Vietnam 1976.Renowned for its many seafood restaurants, The coastline along Harbour Bay will satisfy you with a diverse choise of seafood. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda so you can book your The Hills Batam reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Hills Batam, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.