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“No problem with Puri Garden Hotel” 4 of 5 stars
Review of The Hills Batam

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The Hills Batam
3.0 of 5 Hotel   |   Jl. Teuku Umar no. 02, Nagoya, Riau Islands Province 29432, Indonesia (Formerly Puri Garden)   |  
Hotel amenities
Ranked #51 of 79 Hotels in Batam
1 review
“No problem with Puri Garden Hotel”
4 of 5 stars Reviewed February 8, 2008

The hotel is pleasant after all. I got apprehensive too because of the unpleasant experience by one reviewer here.
It was Chinese New year and all the good hotels are fully booked. We chanced this hotel and decided to book it. When we went there, the hotel has a nice Balinese charm with intricately designed cornices all over the hotel. We booked the executive suite and slept soundly through the nite. Aircon is a-ok. Breakfast is not that spectacular buts its good enough to fill your stomach. In front, there's a huge shopping mall that caters almost everything from dining, shopping, clothes and money changers. So far, batam is good only for a 2-3 days visit. Staying for a week can be boring esp for an adventurous traveller as there is nothing much to see.

  • Liked — Balinese architecture
  • Disliked — No swimming pool
  • Stayed February 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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77 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
A TripAdvisor Member
4 of 5 stars Reviewed May 15, 2006

My girlfriend and I went on a short trip to Batam and decided to stay in Puri Garden after being 'mesmerised' by the balinese outlook of the hotel.

We read and seen the previous review of the traveller and became worried that it would be this bad. We had booked and paid for the trip so sadly, hotel cannot be changed and we decided to leave everything to FATE...

During the city tour around Batam, the two of us started to fidget about the safety over at Puri Garden as we were the ONLY TWO HUMAN BEINGS that chosen Puri Garden Hotel as our accommodation...

Even the tour guides were very puzzled about why the two girls chose this hotel...seemed as though there were some hidden dark secrets...

Closer to 7pm and finally hopped onto the bus for transfer to the hotel...the two of us were anticipating on how it would look...the area...the security...

We were screening from left to right sides of the windows, hopping to catch a glimpse of the hotel...

Then we saw one...we SCREAMED...it was the PURI GARDEN...!!
It was lovely to us...ain't bad after all...

The room was simple and the staff were extremely friendly...
The aircon was out in the middle of night...we made a call down to the reception and we were moved to another room without any obligations...

The breakfast were good for us too...
Everything about Puri Garden Hotel were GOOD to us...
We two "ALIENS" really enjoyed our stay there...

<< seeing is believing...see our photos...>>

  • Stayed May 2006
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed April 20, 2006

the entire batam experience was gut wrenching, mind bending horror show ! i beg anybody not to go, no one should go, terrible place, very dangerous. i was double charged by the hotel. harrased by locals. shocked that the reviews i read prior to my visit did not include any of these truths. this must be told, maybe it will save someone wasting a vacation. very much so, the worst time of my life !

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Hills Batam

Address: Jl. Teuku Umar no. 02, Nagoya, Riau Islands Province 29432, Indonesia (Formerly Puri Garden)
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #51 of 79 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Hills Batam 3*
Number of rooms: 144
Official Description (provided by the hotel):
THE HILLS BATAM(SHORT WALKAWAYS TO NAGOYA HILL MALL & MANY ENTERTAINTMENT VENUES)The hills Batam is an oasis of calm and charm amidst the hustle and bustle Of the Nagoya district, Batam’s main commercial area. Located in front of Nagoya Hill Mall, The Hills Hotel Batam is also easily accessible to Duty Free Shopping Center , malls, restaurant, bank, and many entertainment venues. Our rooms are fully air-conditioned and feature modern amenities such as an IDD phone, wireless internet access, LCD TV, refrigenerator and coffee & tea making facilities. Your accommodation is also inclusive of a welcome drink, daily buffet breakfast, and complimentary use of our Health Centre Spa.A venue to conduct modern meeting, our 6 function rooms with capacity until 500 pax as well equipped for business meeting and seminars, as well as product launches. Only 20 minutes from Hang Nadim international Airport, 10 minutes from Harbour Bay International Ferry, 17 MINUTES FROM Batam center Ferry terminal, 25 minutes to Sekupang International ferry.The Barelang Bridge connect the island of Batam, rempang and Galang. This bridge has grown more into a tourist attraction rather than a transport route. Located in Vietnam village at Galang Island, The Quan Am Tu temple is one of Batam most visited attraction. It was build by Vietnamese that escape the war in Vietnam 1976.Renowned for its many seafood restaurants, The coastline along Harbour Bay will satisfy you with a diverse choise of seafood. ... more   less 
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