This hotel was a joke.

We booked a night away from our kids and chose this place thanks to their Spa offer on their website. Well, we arrived at a really old & tired looking building, got changed and went to the "beach". well, nothing was open, beach bar/restaurant hadn't been open for ages and the beach was disgusting with no deck-chairs or anything similar to sit on.

Pool Bar - they have one but it is shut and they don't use it either. Why???? Surely they will sell more if the amenities where open?

Anyway, we went to complain to management and asked them to find us another hotel to stay in and that took 2hrs (since we only came over for 1 night from Singapore, this was eating into our chillax time). So I found Nongsa Marina Resort and we got a suite there and they took us to that hotel (only nice thing they did). Staff where useless and whilst waiting we had a couple of drinks in the shoddy lounge and some bar snacks (samosas and spring rolls). Everyone in the hotel looked miserable.

I highly recommend NOT to go to this place on Batam and to be honest don't go to Batam full stop!

Everything seem to be.....as it is since I last visited 5 yrs ago. The lobby, the pool... Wangi Melati coffee house.I thought after all these years there should have some changes and I was wrong.

This place still has its charm somehow. Forget the town area. Take a slow walk around the hotel, the garden, the pool, the beach area and to the kelong and back to the lobby for a drink. Read a book, access the internet with their free WIFI at the lobby, have your legs massage or go for the 60mins spa package.

The only thing I cannot stand is the strong cigarette smell when I step into the room. I think it's time for the hotel management to consider a major facelift in order to attract/retain its customers hopefully when I return again the next time.

we were here to celebrated our company's anniversary. I thought the hotel will be better if compared to hotels in the before years. This hotel have no problem with the room, but if you go to the beach, it's have delimitation in this side and the other. About the breakfast, this hotel just have a standard food menu. After all this hotel is just in average standard.

There could have been many good things there. Place is lacking in maintainance.
Being away from everything else, it has overpriced food that tasted ordinary. Good to have a taxi number on hand since their hotel transport cost 40% more.