This is my first trip to Batam. On this trip, I had left up to my friend to make what ever hotel booking he could. Yes, there was steps to climb but Daniel took my baggage to the room for me and he made my stay even better by saying good morning, every day. The room was well done and it was very quiet. The pool that some of you complained about is not owned by the Hotel, so they have no say how it is operated. All the hotel did was make a deal with them so it's guests can use it's facility's. My only complaint was the breakfast buffet, food not being kept hot enough.
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