I booked the hotel through groupon and the reservation part was hell. I don't know why they took freaking long to settle a simple task and they are not proactive and efficient when it comes to reservation. I need to call and pester then over and over again prior to my trip which is just a day away because they did not reply my emails although it has been send a week ago.
Receptionist counter was not helpful. They were too busy till they forgot bout my tour, breakfast voucher and spa voucher. None of their stuff took the effort to pick us up from batam centre regardless of the fine print that stated "2 WAY LAND TRANSFER"
Apart from the customer service, the hotel room is superb. Spacious with a bathtub and a small kitchen near the entrance door. Tv channels was great. Location wise was good because the hotel is located at a 'less busy' environment which has a minimal of noise produce from vehicles, people and also from neighboring houses/shopping mall.
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