We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad experience with centro” 3 of 5 stars
Review of The Centro Hotel and Residence

Save Saved
You added The Centro Hotel and Residence to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 1 more site!
The Centro Hotel and Residence
Jl. Central Raya No. 08, Riau Islands Province, Indonesia   |  
Hotel amenities
Ranked #35 of 69 hotels in Batam
Singapore, null, Singapore
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Bad experience with centro”
3 of 5 stars Reviewed May 26, 2013

Well, firstly, to be fair, I do not know how good or bad the rooms are, me & my wife booked a room there for a short getaway...
After a poorly planned day tour which involves mostly the tour guide trying to sell us things or pre programming our minds to buy things... we were kinda exhausted and looking forward to the cozy rooms we see on their website...
However, they surprised us by telling us the room they reserved for us was out of order (they did not say what was wrong) they offered us free dinner and transport to another hotel under their name. At the restaurant, we were given the set lunch menu, not the dinner menu... This kinda made us pretty pissed as we were looking forward to the grill & BBQ food too... We did not bother to get into an argument as we were too tired... We quickly swallowed the grub and went on to the hotel they arranged for us...
We arrived at Venesia hotel and we were given a room, I quickly went for a relaxing shower but to my dismay, the drainage was faulty and the room got flooded, we called the front desk and asked them to send someone immediately...
They upgraded our room to premier deluxe and that sort of made our day slightly better.
To sum it all up, I would say their hotel looks good, service I would say is pretty up to standard, but they really need to understand that customers can't be bought over by giving free meals or free room upgrade...

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

17 people have reviewed this hotel

Traveler rating
    1
    8
    4
    1
    3
See reviews for
3
4
Solo
0
2
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Manila, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 15, 2013

The Centro Hotel and Residence is more of an Apartelle/Inn than an actual hotel. It's a small square of apartment rows. Yet even though it is small compared to other hotels, everything about it is top notch. The rooms are quite large and spacious, with comfy beds. You have everything you need in there too, a refridgerator, a toilet with a bathtub, even an electric stovetop complete with all the kitchen utensils. Definitely a plus for me.

Another great thing about Centro is their food. The restaurant at the lobby called "Smoke BBQ" serves some amazing Western and European food, as well as your traditional Malay/Indo food. I don't know who the chef is, but he clearly knows what he's doing. The entrees are well-cooked and properly seasoned. Paying careful attention to detail, every aspect of each dish is well-thought out and expertly prepared. The best part is, it's really, really cheap. Try going on a Saturday when they have their "Buy 1 Take 1" promotion where anything you order A La Carte is duplicated for free, including some special drinks and beer. Even the band they got to play that night was great, played everything we threw at them via requests. Value for money right there, even given the amazing culinary quality. 5 of us split a $60SGD bill for an amazing feast of a dinner that we won't soon forget.

But what really sets Centro apart from other hotels is the level of service that they provide. Ask of them anything at all, and the staff will provide with smiles on their faces. Ask them to pick you up to and from places for free, and they are there on time. Ask them for a change of towels, and they are there at your door within minutes. The staff are friendly and chatty and will attend to your every need. Perhaps them being new and the hotel being small allows them to pay better attention to their clientele. Looking for a place to chill in Batam? Look no further. Highly recommended.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 31, 2013

I chose this hotel after a terrible experience with another before that.
I was told that it was very new but all the staff seemed to be well-trained & experienced. We took the 2-bedroom suite and was so much surprised at the things made available in the rooms besides it being so spacious & marbled floor. There are reclining chairs in the living room.
I marvelled at their culinary skills, most of the food spread was yummy including their western menus.
I think it is a setback that its not senior-citizen friendly coz all the rooms are located on the 2nd floor with no elevator. But this hotel provides free shuttle service to & from batam centre ferry terminal as well as to kepri shopping mall which is in the neighbourhood. Please be reminded that they dont have bathing tubs as claimed online but everything else are perfectly there!

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Centro Hotel and Residence? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Centro Hotel and Residence

Address: Jl. Central Raya No. 08, Riau Islands Province, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #35 of 69 hotels in Batam
Price Range (Based on Average Rates): $
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com and BookingOdigeoWL so you can book your The Centro Hotel and Residence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Centro Hotel and Residence, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.