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“Only thing good is the location” 2 of 5 stars
Review of Nagoya One Hotel

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Nagoya One Hotel
Komplek Nagoya Square Blok E No 9 - 18, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #48 of 77 Hotels in Batam
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Only thing good is the location”
2 of 5 stars Reviewed July 21, 2013

Bought a groupon voucher for two which included this hotel stay in the package. Somehow, I didn't expect the hotel to be quite bad..
First of all, when we arrived on 29th, it took almost forever for us to be checked in.. It seemed like they were finding a clean room last min for us, and they had to quickly clean up the place for us..
The receptionist couldn't really speak English but thankfully she is very helpful and helped us made a few phone calls..

When we went into our room, I was greeted with a mouldy stench in the room.. It seems like the room hasn't been cleaned for the last few days..there was a lizard in the bathroom, and I was upset to realize that the bathroom tiles are the cheap chalet type.
The bed also had that smell which made me a bit fearful of sleeping on it as I have rashes..
The second day, when we were checking out, the lift broke down and we had to take the stairs,. Thankfully we are staying on the bottom few levels if not it would be so terrible to climb so many steps down just to do so.
We arrived 1 hr before breakfast end, there was only noodles and drinks.. The kitchen was cooking to refill the dishes but they took forever. My bf and me gave up and took a taxi to the nearby KFC and McDonald's for our breakfast. It was a rather scary experience as we kept getting stopped by private cab drivers who offered to send us back to the hotel with payment.
Finally we left the hotel, and I told myself that I won't return to this hotel unless they made an improvement.

The only good thing is the location which is only 5-10 mins away from Nagoya mall via cab.

Hope my review is useful to those who are considering on staying in this hotel.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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28 reviews from our community

Traveler rating
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Singapore, Singapore
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed July 2, 2013

If you are just looking for a place to tuck in for the night without any luxury or extra miles, this hotel fulfills the very basic needs. It's my first time staying in Batam, and this hotel set the line at quite a low level.

Firstly, it is not just this hotel, but other places in Batam, the service is really very slow. We waited for quite a while to get our particulars and card access in place. The other irritating thing is that smoking is allowed in the premises of the hotel, and the hotel is already cramped enough, and it is not a very good experience for non-smokers to endure with the smoke and long wait.

Secondly, they do not have any actual restaurant or cafe in the hotel. Please do not be deceived by the pictures on the internet. The only place they have for consumption is a small dining corner with limited tables and chairs and another isolated kitchen at the back. The "breakfast buffet" was also another nightmare. There was no fill-up of the dishes after it was all taken, and there were very limited food like kwayteow, fried rice, bread toast, and coffee.

Thirdly, the hotel room is not very clean. There were cob webs, and mosquito inside the enclosed room, which is really a bad experience. Not to mention that the room do smell quite a bit, and there were no kettle/water boiler, toothpaste/tooth brush, and several other necessary items. The only good thing is that there is free wifi, but the connection is also pretty bad.

Overall, it is still pretty decent for a 2-stars hotel.

  • Stayed June 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Top Contributor
104 reviews 104 reviews
38 hotel reviews
Reviews in 37 cities Reviews in 37 cities
79 helpful votes 79 helpful votes
1 of 5 stars Reviewed May 8, 2013

Dear Ladies and Gentlemen, I have no idea where I can post this so i placed this under the hotel review. If you all are looking through this hotel before you decide to buy coupons or take up their offer in the promotion room price. Do not consider this hotel or else you will be in hot waters or strandled in batam. I saw a promotion tickets for this hotel and my agent help me book them 3 weeks ago to inform them that I want 2 rooms on 11/5/13. The hotel did not reply to tell us whether they are avaliable. 3 weeks later, my agent called them and they tell him that they are book solid from April to Dec. They sold their coupons in early April, if they are book solid, they should not sell coupons to people. Isn't that cheating? I have taken my leaves for this batam trip. Everyone who is coming along are excited about this trip and now we are told that we have no place to stay at Batam. I wrote to the hotel but they did not reply me. Please consider their reliablity before you buy any coupons that are tag with this hotel.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northwood, New Hampshire
Top Contributor
50 reviews 50 reviews
36 hotel reviews
Reviews in 22 cities Reviews in 22 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed May 4, 2013

We came here for a short getaway me and my bf. 2D1N was the deal we had plus tours,seafood lunch at Golden Prawn Restaurant. I recon this place if ur into seafood. We did extension for another night n its under SGD30. Only think is, there's no pool to dunk in. Breakfast included too. No hot water to make coffee but could request n its free. Nearest mall is Nagoya Mall, a walk away round the corner bt hotel do offer shuttle too. Just ask!

Room Tip: Request for higher floor to sleep at ease.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 22, 2013 via mobile

Came with my family to stay one night. ..
Check in was bad as the receptionists could not understand us.
only 1 extra bed was provided for our group of 7 adults n 2 kids.
rooms were nice n clean with a big comfy bed.
toilets were clean n the shower was nice n hot.
Quiet n peaceful at night.
I was horrified in the morning when I found out the breakfast buffet consisted of only fried noodles, eggs, black coffee, tea n orange juice so we ordered room service. Very satisfied with their prompt services each time we required smthg. The hotel also has wifi but it was quite weak. Nagoya mall us a five min walk away from the hotel...
Overall it was a hotel worth staying over for just one or two nights if you have activities planned outside....

  • Stayed April 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 15, 2013

Very limited facilities, sanitary products limited to the toothbrush and toothpaste only. Water heater works for most rooms. Clothes hanger, hair dryer, and 2 bottles of mineral water is available in every room. Most room comes with queen size bed, so it’s not recommended if you are going with friends who minds. Limited breakfast selection with bread with jams, and porridge. A pungent smell coming from the wardrobe hits me the moment I stepped into the hotel room, might be the wood because it’s not detected in other rooms. My room looks relatively clean and acceptable beside the overly washed blanket with small lumps of fabrics all over which makes it uncomfortable to sleep in. Majority of the service staff are friendly and nice when you approach them for help and it's 5min drive away from nagoya mall, Taxi available at IDR30,000. Ice upon request are chargeable at IDR 5,000.

Room Tip: Request for level 4 and above for a better view but Wifi signal might be low for those staying above...
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nagoya One Hotel

Address: Komplek Nagoya Square Blok E No 9 - 18, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Room Service Airport Transportation
Hotel Style:
Ranked #48 of 77 Hotels in Batam
Price Range (Based on Average Rates): $
Number of rooms: 80
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