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“Overnight Stay” 4 of 5 stars
Review of Swiss-Belhotel Harbour Bay

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Swiss-Belhotel Harbour Bay
3.5 of 5 Hotel   |   Jalan Duyung, Sei Jodoh, Batu Ampar | Harbour Bay Complex, Riau Islands Province 29432, Indonesia   |  
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Hotel amenities
Special Price
20% off room rate
Ranked #3 of 77 Hotels in Batam
Quezon City, Philippines
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Overnight Stay”
4 of 5 stars Reviewed August 9, 2014

This hotel is a clean hotel. For a new hotel though, it seems like it is fast deteriorating. There are molds on the sides of the sink. And for some reason, when I was trying to brush my teeth, the toiletries boxes were empty. They must check the supplies before people check in.

We had dinner at the restaurant, it was a challenge that the attendant can not speak English. My boyfriend's rib eye steak was really tough to chew, but the veggies taste good. They have a good selection of breakfast buffet.

The hotel staff are very friendly, helpful and welcoming. You definitely get the value of your money here.

Room Tip: Get the room that faces the harbor, you can see Singapore on the other side.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belhotel Harbour Bay, responded to this review, August 11, 2014
Dear Maldita1010,


Thank you for highlighting the good points and for bringing to my attention the bad ones, the
I am thrilled you enjoyed the services from our colleagues and I am terribly sorry to learn that we did not manage to meet your expectations, particularly in rooms readiness, foods and services. Providing great food quality consistently is our goal and it seems as though we may have dropped the ball in doing so during your recent visit. Please rest assured that we will review your feedback and will follow up on the matter with the culinary team

We have noted all your comments and passed on to the teams to look into the matter and taking corrective action where required so that we exceed your expectations in near future. I offer no excuses, rather a commitment to ensure that this does not happen again in the future. Thank you for bringing these into my attention. In the meanwhile, may I please request you to provide us some more details about your stay i.e. your room number, arrival and departure date to investigate is further to our Front Office Manager : fomsbhb@swiss-belhotel.com.

I would like to take this opportunity to assure you that an English club still going on to encourage our colleagues more to use English on daily basis that can make them practice and make them ready and confident to speak with our guests.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Swiss-Belhotel Harbour Bay Batam.


Warm regards,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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294 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Singapore
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 8, 2014

very near the harbor bay terminal, room is big and nice, decorated but not sea view.
breakfast buffet is good, but the Saturday night buffet is not.
Nearby is a shopping mall, except the supermarket, nothing else.

With swimming pool and gym.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belhotel Harbour Bay, responded to this review, September 5, 2014
Dear Guest,

Warm regards from Swiss-Belhotel Harbour Bay Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam.

We do appreciate in receiving your feedback regarding your stay with us. Thank you for the compliment on our room as for the room view, you may request in advance to our reservation but subject to availability. Regarding to your comment about Saturday Super Buffet, we have informed to the department concerned to do a review and immediate improvement. We will make sure that you have the best experience on your next visit.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Belhotel Harbour Bay, Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
93 reviews 93 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed August 7, 2014

Stayed here 5 days for a business trip, just love this hotel. Perfect location bacause it connected with Harbour Bay Ferry Terminal to Singapore ! And also connected with shopping mall, there's a supermarket (very cheap snacks/beer), restaurants, and event there's food stalls around the malla/hotel complex. The room is big and spacious, comfort bed and pillow, just love it ! And Breakfast is superb..

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 7, 2014

The easiest way to get to Batam from Singapore is by the ferry services freely available from Harbourfront Centre. There are many services to choose from and booking your tickets online would be a good idea. You can also web check-in!
After a comfortable 35 odd minutes, reaching Harbour Bay, Batam is a very pleasant feeling. The weather just felt a lot more cooler (I really wonder why, because we were barely 35 minutes away from Singapore!). Visa is available on arrival for non-Singaporeans and is not very crowded either, even though we landed there during the peak of long weekend getaways - the Hari Raya Puasa weekend.
You will be hounded by a number of cab drivers offering you their services, but don’t fall for any of it! The reason - the hotel is actually a stones throw away from the seaport. It is literally a 5 leisurely minute walk. That just happens to be the one of the reasons that the hotel was a very good choice.
The Swiss Belhotel has a typical business hotel feel to it. If you are a non-smoker insist on a non-smoking room, since the easiest thing for them to do is tell you that it is not available at that very moment and that it would take a little time for the room to be readied - wait for it.
Even though we booked a non-smoking room, it was not ready and because we just decided that its ok and settled for a smoking room instead, I found the smoke smell to be particularly overbearing. But I guess, this is the first time that I was staying in a smoking room - maybe all smoking rooms on the smoking floors of hotels smell this way.
Once on the road, there is the hotel cab service which will charge you about 50,000 Rupiah to get you to the busiest mall - Nagoya. You stand a better chance at catching a cab off the street right in front of the hotel and bargain for anywhere about 25,000 - 30,000 Rupiah for a one way ride to Nagoya.
Obviously we tried our luck to see if any of the known spas would accommodate us as walk in customers, but we were in no luck and upon returning to the hotel got an appointment in the hotel spa, which was a delightful experience.
The breakfast buffet is a decent and large spread, but gets very crowded towards the end. I suggest that you wake up a little early and eat something before you step out to explore the city. We knew we had to do this, because the eating options outside were minimal because of Ramadan. The Chinese restaurant, Red Lotus is also a decent option to explore too. It was inevitable in our case, since the options at Harbour Bay in the day were close to zilch - Ramadan!
The options for a spa treatment are many, but most of the good places need an appointment, so get going on that the moment you get there. The other option that we explored - successfully was the spa at the hotel and were pleasantly pleased. Don’t go in expecting for a full-on relaxing experience, but the staff is decent at what they do. The only problem was that the masseuses we constantly talking to each other which was a little annoying, but since were were in Batam for just a couple of days, we were determined to squeeze more than one massage!
All in all, a decent hotel. The distance from the seaport =, being the primary reason to choose this hotel, all other things just fall in place..

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 5, 2014

After an impressive experience with the Swiss-Belhotel at Harbour Bay, Batam, in March, I had returned in July for another stay. The hotel was about a 10-minute walk from the jetty. I was on vacation on both occasions with different groups of friends. This review is based on the second experience.

We arrived at the hotel at 12pm (GMT+7), 2 hours early from the earliest check-in time. The concierge accommodated and made arrangements so that we may check into the first of the two rooms early to leave our luggage before heading for lunch. The booking for both rooms were for Deluxe and it was about a third smaller from the Grand Deluxe rooms, which I had stayed in previously. The Deluxe was spacious enough and we did not need an extra couch that came with the Grand Deluxe.

The room was tidy and clean with well provided toilet amenities portioned for 1 for each gender and the electronics were in good working order. The disappointing side were its window view--it looked into an empty courtyard--and the kettle smelled of mold, which did not happen the first time I was there. The room service did an excellent job tidying the rooms daily and the concierge was both attentive and obliging to requests, such as to hold on to our pizza ordered from a near-by restaurant, Bella Italia. They had even surprised us by sending a staff to deliver the pizza on the second time we placed an order, instead of the usual collection call from the concierge. The hotel's international breakfast was of good quality, ranging from Continental to Japanese and local delicacies. The salad and fruits bar and, a dessert corner are included as well.

The hotel, while not located near any tourist spots, was surrounded by a large number of Seafood restaurants and bars. The hotel was linked to the Harbour Mall shopping centre that hosted a spa, cinema, restaurants, stationery shop, supermarket and duty-free wine shop. The mall was quiet most of the time, probably due to its location. There were also two 24-hour convenience stores within a 5-minute walk from the hotel. Hiring for cab to any part of Batam can be arranged at the Hotel's cab counter at the entrance.

Overall, the stay had been pleasant and carefree. It is suitable for anyone looking for a peaceful get-away.

Room Tip: If you plan on swimming and/or gym throughout your stay, request for 3rd level rooms. There will be...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belhotel Harbour Bay, responded to this review, September 5, 2014
Dear Guest,

Warm regards from Swiss-Belhotel Harbour Bay Batam!

Thank you for making our hotel as your choice again. We do appreciate on your compliments regarding your experience while staying with us. Have forwarded to our staff and team to be shared. We are glad that you are having a good time with our quality and service. It is our duty to keep our guests satisfy and happy. However, we apologize for the moldy kettle, have informed to our HK department to take immediate action.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Belhotel Harbour Bay, Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 1, 2014

Description : It was mid Dec 2012, festive season (X-Mas) & peak of busy work schedule. I have been travelling night & day to streamline some business work activities and scheduled some activities at a Yard situated on Batam island.I was continuously travelling from neighboring 2 countries and landed to Batam by ferry from Singapore.

Hotel :
It was very tough to find a hotel that can take care of you when you are not attending yourself. Luckily, I was recommended by colleague for swissbell hotel. The checkin was easy & laundry services were the best and instant. It was a awesome experience to get prompt services.
Breakfast Buffet was 5 Star with lots of Non-Veg options. Service crew was courteous & attentive. As I was there for a week, I didn’t have a single issue with services.

I feel good to stay in a nice & in between caring staff of Swissbell hotel.

Hope to visit again.

Strongly recommended: Value for Money

Room Tip: All Rooms are compact & Cozy.
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belhotel Harbour Bay, responded to this review, August 5, 2014
Dear Ajay_Ankita,

Thank you for your encouraging words of appreciation. We are glad that you had a memorable stay.

We are truly grateful for the wonderful things you have said about the hotel, team and services, especially the check-in experience and breakfast selection

Thank you very much for choosing to stay with us and for giving us the opportunity to look after you. I appreciate your time and for recommending us on Tripadvisor and we all look forward to welcoming you back soon.

With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 28, 2014

First time trying this hotel since it's near to Habour bay.. and i am very impressed with the clean rooms and superb breakfast spread. Aircon and wifi works well too. Just a little sad there's no bath-tub but then again, the rain shower works well for me! Really comfortable stay.. highly recommended! And the service staff, Christine, is especially helpful. She went the extra mile to assist me in booking Prima Ferry back to Sg after finding out that Wavemaster is fully booked until late evening. As the timing is really toooo late for me to return back to Sg, she immediately assisted me and was successful in making a booking at 130pm. Really thumbs up to her!

Also, she managed to help me arrange for a mini surprise cake for my hubby's birthday.. really impressive service. Will come back here again! Its just a short 5 min walk to the Habour Bay terminal too.

Room Tip: like 412.. good view and not so near the lift entrance
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swiss-Belhotel Harbour Bay

Address: Jalan Duyung, Sei Jodoh, Batu Ampar | Harbour Bay Complex, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #3 of 77 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Swiss-Belhotel Harbour Bay 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
Swiss-Belhotel Harbour Bay is a 4-star international hotel which provide a high quality standard of services and facilities. The hotel is ideally located in the central business and commercial district, only 30 minutes from Hang Nadim International Airport and 35 minutes to Singapore by high speed ferry from Harbour Bay Ferry Terminal, which is adjacent to the hotel. As the ultimate combination of hotel, mall and trade centre, Swiss-Belhotel Harbour Bay allows easy access to a variety of entertainment and leisure activities, and many dining options. For business or leisure travel-lers to Batam, Swiss-Belhotel Harbour Bay is the ideal place to stay. ... more   less 
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